A1 Home Improvements

unknown

See above. Could never get contractor to show up. Angie's List did provide a refund.

It was pretty bad.

I responded to his request to reschedule by asking for a refund and he instructed me to contact Angie's list. He did not try to keep my business.

This guy is a JOKE!..... He seems very nice & accomodating but he will not deliver. His work was not in question because he never cared enough about the job to actually come & do it, especially since I had paid for it thru Angie's List. He strung me along almost until the "30 day refund" was up. I had complained once to Angie's List and suddenly he was calling me. When I said I'd call him that same night to schedule within the next few days, he said yes call me...ANYtime, I will answer or call you right back..... more days went by. Then another curt text about how busy he is. I asked ok, just tel me "WHEN you CAN come?"....... still nothing. Do NOT waste your time!!!!!!!!!!!!!!! I would be happy to share all the contact info or lack of with anyone. Angie's List is in the process of getting me another contractor to fulfill the deal that I purchased and has been great about backing up their offer and dealing with my issues. I do Not think this guy should even be allowed on their site.

Never heard back from this company. I reached out to him by text and he said he doesn't remember. I sent him the information again and to this day I haven't heard back from him.

It's been 4 weeks, with me asking two more times for an estimated date. He finally told me he was very busy and could only offer me a refund

The provider never confirmed dates or times. I had one call and email and the last text message yesterday was "I'll get back to you in a bit". I needed the work done this week and am giving it to someone else to do.

unknown

I inadvertently purchased the wrong Big Deal and called Angie's List for a replacement.

Very pleasant day. Easy to talk to. Does what you want. Very polite

Very nice, puncutual, very courteous, and accomadating. He went up on the roof put up all the lights and did a great job.

Went well. Joe was punctual and courteous.

It has been a week now and it is not working.

He completed all the work and cleaned up and removed the trash. He did a great job.

Joe was punctual, professional and patient. The three P's. Couldn't have asked for more. Had some minor repairs around the house that he handled efficiently.

FROM THE BEGINNING JOE WAS VERY POLITE AND PROFESSIONAL. HE ANSWERED ALL MY QUESTIONS AND MADE SURE THROUGH THE ENTIRE PROCESS THAT I WAS INFORMED OF ALL PROGRESS. JOE ANSWERED ALL MY PHONE CALLS AND CATERED TO THE TIMES THAT I WAS AVAILABLE. HE FIXED HIS SCHEDULED AROUND ME. i GAVE HIM THE ROUGH DRAFT OF DESIGN AND COLOR OF HOW I WANTED MY ROOM TO BE AND HE MADE IT POSSIBLE. HE EVEN WENT OUT OF HIS WAY TO HANG UP MY PAINTINGS AND PLACE THE FURNITURE WHERE I WANTED IT. JOE MADE SURE THAT EVERYTHING WAS TAKEN CARE OF BEFORE HE LEFT ON HIS LAST DAY. JOE EVEN CALLED ME A COUPLE OF DAYS LATER TO MAKE SURE I WAS HAPPY WITH THE RESULTS. MY FAMILY AND FRIENDS ALL SAW THE WORK JOE DID AND NOW THEY WANT HIM TO DO WORK ON THEIR HOMES. THANKS ANGIE'S LIST NOW I HAVE MY OWN HOME REPAIR CONTRACTOR.

The work was completed in a professional manner. The rooms look look very nice. The men were neat and cleaned up after theirselves. I would use this company again.

The owner came with another man the agreed upon date, Sept 13, 2014. They saw what I needed done and we agreed on a price. Please note: all furniture was moved and covered by ME. I had the work area completely ready for them. When discussing price I was advised that the $149.00 I sent into Angie's list goes TO Angie's list and not to them, and I said as far as I am concerned I paid that TOWARDS the work I needed done. They advised me it would take 2 days. They would start that day and come back to sand the spackle and paint on Sunday, which was perfect for me! Sunday only the owner showed up and I asked as to where was the other fellow and was told he was no longer working with him. Personally, the other gentleman seemed to have more knowledge on the sheet rock and it's repair, and I was disappointed he wasn't there. Seems my gut feeling was correct. Fri the 19th text message ?not able to be there until 3:30 or can make it Sunday. I had plans so he said he?d still come Saturday the 20th. At 9:30 I text ?what time will you be here?? About 9:30. Then I got a call asking me what color paint I wanted as he forgot. I said you had all week NOW you are stopping for the supplies? Nevermind...see you when you get here! (unprepared!) He painted the living room that day. The seams still showed. I had to ask him to finish up as it was 4:30 and I had to meet my children and grandkids. He said he?d return the 21st about 2ish. Text message at 1:54 on the 21st read running late could he come the following Saturday? I said ?Sunday would be better for me...but either day I need this finished! My entire first floor is piled! The seams show badly on 2 sides...and ?in the area? You knew where I lived when you took the job...you said maybe 2 days this will be the THIRD weekend shot and my entire first floor is in turmoil!! Please allow the full amount of time to finish this in one day!? I text him the Friday I think to ask about how I get paid for two items that broke and he said it would be through his insurance. (He had moved 2 small cabinets that were in the center of the room, which I had specifically told him to call me if anything was in his way...he didn?t and 2 items broke...a Lenox Angel and a Hummel angel that my Mother gave me!!) I asked him to please BRING my invoice for my insurance company. I need it broken down to the amount for the sheet rock job and the amount for painting, as I have full cost replacement and need that info. He did bring one. Not broken down with pricing. And it showed my $149.00 just as a deduction, not as having been paid. I asked him to correct it to show as a deposit, and he said he?s email it to me as soon as he got home. This morning I wrote to him on your page and asked about it and he said he mailed it...he couldn?t email me. Please take note, as I said I had my furniture in the center of each room. I asked if he needed anything out of his way that he please tell me before because I have fine breakables. Not done...he moved two of my cabinets and the second one didn?t go well and a Lenox Angel and a Hummel angel (which was from my Mother) broke; He used my plastic for the floor as he only had one drop cloth; he used my tape; He was unprepared each time with something! At 6:15 on Sunday the 27th I went downstairs and after a day of power sanding, spackling, painting, power sanding again, painting I looked up and the seams were still there. I asked him to just pack up and leave. I couldn?t do it anymore. It would take me HOURS to clean up the dust on everything before I could let my cat out of a closed room and I had to work in the morning. I told him that his painting is good, but I?d suggest he not take any drywall jobs. I deducted $60.00 from our agreed price and he insisted I take off $100.00 as he felt sorry that this didn?t go well. In looking back I should have checked how much it will cost me to have someone come to spackle and re-paint before I paid him. At any rate I waited until this morning and still no email with my invoice. So I sent him a note through Angie?s list and I just received a text ? couldn?t email u it but I put in mail.? I wrote on Angie?s list and he answers me in text. He sent a second invoice and again it is not broken down with the pricing. I don?t believe he understands how it needs to be done for my insurance. So the entire contents of my first floor are piled in the center of my living room, dining room and kitchen. I am NOT having fun! The night he left I realized that my entranceway light fixture was still hanging down...not replaced. This past weekend I was painting the molding in my dining room and imagine my joy to find the floor by my fireplace speckled with paint!! Easily seen on the slate in front of the fireplace. Apparently he did NOT move his sheet around the floor as he painted. So I am asking: Where did the $149.00 Deal amount go? And do I have any recourse as to paying ANOTHER contractor to do the spackle correctly and of course the entire ceiling will need to be repainted. Do I get a refund from this contractor...? Every time I see one of your TV commercials I cringe...how is it exactly that you find your "qualified experienced" clients to list??? I, just this morning read recent reviews for Joe and they must be the people he put ahead of this job. I do thank you in advance for your help in resolving this problem. Isabel C Byrne

The entire process went well. Joe Bruno was our contact person. We were impressed that he came out to assess the damage and give an estimate the SAME DAY we called. He was on site each day during the restoration and returned phone calls promptly. The job was done in a reasonable amount of time and one would not know that there was ever any damage in the room. He made a disaster as manageable as possible! I plan to use his service for several projects in the near future.

Joe came into the house very professionally. He was very organized and clean. There was no mess for me to clean up. I would recommend him to ALL my friends and family!!