DELHAGEN PLUMBING & HEATING

I had Delhagen Plumbing install a new hot water heater for me several years ago. Despite the fact that my house completely filled up with carbon monoxide and the fire and police department had to be called I was satisfied with the instillation once the house cleared of CM (in about 2 hours). It's been several years and the hot water heater started leaking from the shutoff valve and the unit is still under warranty. It too at least 3-4 tries before someone responded to my concerns about the leak. I was told that the heater was under warranty and they would replace the defective but I would be charged $150 for the repair. It turn out that with Delhagen Plumbing a warranty only includes the part and not the actual repair. I have used this company for over 10 years and it seems over the past few years they have lost their ability to service their work. I am going to have to use another company to repair the faulty work that they installed.

The repairmen seemed unsure about electrostatic cleaners worked and just told me to run it in the off position. I explained that that would defeat the purpose of the cleaner. They saw a missing wire and thought that mighty be the problem. They said they would try to get the wire for me and I asked them to look into another cleaner if that did not fix it. They did not seem knowledgeable in cleaners at all. They were at my home for 5 minutes and charged me nearly $100. They NEVER got back to me with research pricing on anything. They just took my money and ran. Even though I complained to the office the secretary told me that's how they make the money. Anyway, I ordered the wire myself and called the office to let them know. They said it would be another $100 for the 30 second attachment of the wire. As the secretary said, we are in it for the money. That would be $200 spent to attached a wire and no real help or support with my problem. I asked to speak with the owner and he obviously has no interest in resolving client problems. Though I was a very loyal customer as far as plumbing I would never use this company again for ANYTHINK!

Before coming and charging a fee Gary suggested I call the township first . I took his advice and the township did the work for nothing. The plumber who did the work with township was surprised that any plumber would not just come out and do the work to get paid . Thanks so much for your help Delhagen Plumbing !

Dan and his partner arrived on time, replaced the shutoff valve and pipe, and installed a new outside shutoff within an hour. This is the second time I've had the pleasure of using Delhagen's services, and the second time Dan has responded to an issue at my home. He is extremely professional, polite, and informative. I couldn't recommend him or Delhagen's in general any more highly.

unknown

After purchasing a new washer/dryer, I was unhappy to learn that it was unable to fit in the laundry room by only a few inches due to a utility sink that bisected the room. Not knowing any plumbers in the area, I got a referral from a friend and called Delhagen Plumbing. A few hours later, the owner came by to take a look and indicated that he could move the sink a few inches. Later that same day, one of his technicians came to the house and completed the work quickly and professionally. He also offered to install the washer and dryer at no extra charge, and I took him up on this offer.

unknown

They never returned my call.

The oil burner wasn't firing correctly, they fixed that. Na they did it successfully. They were professional, they knew what they were doing. They're nice and if they need a pose they say they would come back and they are reliable.

The price was reasonable. Whatever they did it worked. They are professional, know what they are doing and are nice. If they need a part, they will get it and come back. They are reliable.

We have always been pleased with service. We're especially grateful when someone came out to the house within an hour when we feared we had a leak!