T.M. Brennan Service, Inc.

Professional, courtesy and knowledgeable. Very sufficient. I recommend them. I was very satisfied. Even the Receptionist was great, excellent customer service. I will be using them again for all my services.

TM Brennan did an estimate in my home for a new central air and furnace and while in the attic stepped through the attic causing a large crack in my ceiling. They are now not willing to address the issue they caused and I would never allow them to do work in my home or even an estimate. Beware

On 7/22/15 they charged me $176.55 and that included a dispatch fee for $85 and a diagnostic fee for $80, and on this date the guy came out inserted two batteries into the thermostat and left within 5 minutes. He refused to go up on the roof and look at the unit. He leaves, I call the company and say I'm not satisfied, and I don't want to pay the fee. I spoke with Melissa, whom I gathered to be the office manager, and she said he wasn't mandated to go up on the roof, because he just needed to get the unit working, which it wasn't, it was just blowing out lukewarm air. He came back on 7/29, put in a filter, and this time he went up on the roof and I heard him over on the driveway talking on the phone for quite some time. He said he was listening for the "clank" that i had described, but I explained it was on the other side of the house, and he's on the phone, so he's not going to hear it. Melissa told me they were not going to charge me a dispatch fee, I believed her. And then they billed me $255.73 and they did not discount the dispatch fee. Home Depot has been calling, trying to get it resolved. It didn't hit my bank until two weeks later, so they had time to take it off before it debited my account. I looked at the website and you can't tell who anyone is. There's no accountability for anything down the line. This company has avoidance down to a fine art because the phone, when you call, goes directly to voicemail, you can not get a human, and they don't return calls. For that kind of service I could have called AJ Perri, and that is my recommendation, don't call them, call AJ Perri,.