Tile Specialties Unlimited

Description of Work: I purchased a $1,499 Big Deal in 2012 for a general contractor for a week. They were very nice, helpful, and commutative, but they weren’t able to come out within 3 months of purchasing the Big Deal. We needed them within a few weeks and also the work we needed they couldn’t do. We needed plumbing and electrical and they don’t do that kind of work. We ended up getting the Big Deal refunded.

Description of Work: This was a purchase of an Angie's list big deal. These guys never showed up for their appointment and never left a message as to their whereabouts. I finally reached out to them and they told me they tried to reach me on my cell phone but I didn't answer. No message was left on my cell. You figure it out.

Description of Work: Fred Dimiglio came out for the kitchen layout with 3D renderings. He was prompt. We went over the possiblity of Fix-It All doing the work but I would look for materials since they gave me information but all were low end products. I received the 3D rendering which was not as good as the ones Home Depot or Lowes give you for free. I wanted to make one change but was told it wouldn't work. Subsequently I went to Home Depot and they suggested something else that I liked that would work. I was assured by Fix-It All that all work was done by skilled contractors. I signed the contract and requested a copy of their insurance. It took repeated requests to get it. The Remodel: I had the kitchen stripped of all appliances, cabinets, and wallpaper. I had rented a pod and all materials were onsite. They were scheduled to begin. Well Fred appeared. He was going to do the install. He had a helper at times. At best, he was an advanced do-it-yourselfer. They started to install the bamboo floor I had provided. They were not equipped to do the install. After two days it was in but covered with cardboard for protection so I could really not see it. The next issue was when the appliances were delivered. Having used the bases of the 3D render to order cabinets, the cabinet over the refrigerator was too big. Ok, I ate the cost of that cabinet and ordered a new one. They finished all they could until the cabinet was in. It was a custom order so it took a while plus I had a lot of wall repair and painting to do prior. Fred said I would need to pay all but two hundred dollars prior to completion. My mistake. I did. When I started to clean cabinets to stock them, my big lazy Susan corner cabinet was in upside down. I called Fred. He came out and reversed the lazy susan which left my nice new cabinet with holes in it. Then I noticed some dings which they tried to hide. I had to order the repair kits from the cabinet company for $35 each (2). Fred shrugged and said I'd need it any way. Now when I pulled up the cardboard on the floor, I couldn't believe my eyes. They had used big screws in the transition trim. Big ugly screws!! I voiced my displeasure with Fred. He said I should get new trim and he would take the cost off the $200 balance due at completion. Well now I'm ready for completion and call Fred. Well he no longer works for Fix-It-All but he would call Keith.his helper on the job, and have him complete the remodel. A couple weeks later Keith calls on Saturday to come right out. Well I had other plans so he said he'd call again, maybe Monday. Still no call to date. On December 7, 2012, I called Fix-It-All and asked for a manager. None was available. I left a message with receptionist. On December 11, Rob from Fix-It-All called. I explained my situation. He said he was under the impression my job was finished. I also explained my displeasure at the quality of work. He said that is why Fred wasn't there any more. However, Fred had said after the work was started that he had only been there a couple months but was looking for another job. Bottom line: JOB IS NOT DONE. I have not had a response from Fix-It-All in over 5 weeks and I paid for an inferior job with unqualified employees.

Description of Work: I never heard from anyone.

Description of Work: Thought it would be ok to give me a quote without ever looking at the job. Asked how much the job was worth, wanted me to send pics, and take measurements. Next!

Description of Work: Several months prior, I had a rep from this company provide an estimate of $4,050.00 (exclusive of materials) for major remodeling in my bathroom (everything except replacing tub and wet area tile, which will be a separate charge of ~$700 to another company for reglazing). I subsequently purchased the Angie's List Big Deal @ $1,499.00 for a week (40 hrs.), "Value $4,440.00." By my calculations, even if the estimate of $4,050 had increased by 10%, that still would have been within the ~value of $4,440, so it was a terrific deal to buy this for $1,499. Because my own schedule was erratic and then I had to wait a long time to get a rep to come to my house, this was just done today (12/4/12). He stated that the deal would only cover handyman-type work and they would honor the $4,050 estimate, BUT that I would have to pay an additional ~$2,500 for plumbing and electrical work -- despite the fact that all of this was included on the original estimate. Therefore, I would end up paying ~$4,000 (not even counting another $1,000-1,500 or more in materials)...so where is the "deal"? If anything, the estimate was for $4,050 and they were offering a "value" of $4,440 -- [not counting my previously-mentioned allowance of +10% for increases,] which actually gives me an effective "credit" of $390. This just doesn't make sense to me. On a related note, Angie's List recently offered (11/29/12) a Big Deal of "$4,699.00 (Value $10.000.00) for Complete Bathroom Demolition and Remodel Including Labor & Materials!" I wish I had known about all of the additional charges that Fix It All were adding on -- I certainly would have tried to cancel out of that deal and go for this newer one instead. Unless I can get Fix It All to honor the price that I was expecting (or I can get them to refund my Big Deal fee entirely), including cost of materials @ ~$1,000-1,500 (some of which are cheaper compromises) + ~$700 for tub/tile reglazing, I will end up spending more than $6,000 total (which is exactly why I didn�t get this done in the early spring, when I first began my search) -- as opposed to $4,700 for this Big Deal that I just missed, which would've included a new tub and much more than I would otherwise get. I don't understand how the rep who was at my house today could say that they would honor the prior estimate of $4,050 and, at the say time, insist that I would have to pay an additional ~$2,500...to cover items that are delineated in the estimate. I thought that I was doing the right thing about relying on the Angie's List Big Deal, but there just seems to be something really wrong about this�

Description of Work: I purchased the 1499.00 for a general contractor for a week on August 14, 2012. The representative came out August 14th. I e-mailed them on September 7th, I was told that in a week I would receive the prospal. I sent another message on Nov. 1st. I received a message on Nov. 2nd with the same reply, that I would receive it in one week. As of today Nov. 27th I have not received any communication. I will send a message to have my money returned with interest. This is totally unexceptable. If there is a problem I should have been informed that they were not able to forfill this contract. Thank you.

Description of Work: I purchased the Angie's List special $1500 for a contractor for a week, 40 hours of work, 2 hours of planning. I initially called Fix It All to set up a time to provide an estimate. After about 2 weeks and another phone call they returned my call to schedule the estimate. The contractor showed up and spent about 15 minutes looking at the items I wanted completed. I received the estimate for replacing the flashing around 4 windows and replacing any rotten wood. We went back and forth via email. My main concern was was replacing the improperly installed flashing on 4 windows and fixing some plaster that has water damage and to prep a room for painting and some other odds and ends. Not a lot of work for a general contractor for 40 hours. They replied that they could only do one of the jobs. I then proceeded to send 3 emails and left 3 messages for a replies After 3 weeks I talked with Nick and he stated that "Fix It All" cannot work with plaster. I found that interesting since one of the previous estimates stated they could do plaster work.....now I gues they can't fix it all just fix it "kinda" Nick from fit it all replied with a revised request and the response is below: 1- I need the damaged plaster removed and replaced with whatever is needed. I think they could patch in the drywall.- a. We do not work with plaster. 2-replace 1 window window sill flashing, rechalk only the front sill.a. This can be included. 3- remove and readjust 3 other window sills front flashing only, chalking only the front sill. This can be included. 4- correct the plaster work on the 1st floor, and 2nd floor bedroom. We do not work with plaster. 5-remove faux stone from kitchen wall. This can be included 6-glue drywal to kitchen wall, mid tape and prep for paintinga. This can be included 7-patch holes on basement floor wall, prep for painting (this is a very minor repair). We do not work with plaster/cement I am extremely disappointed and hope someone from Fix It All reads it and fixes the situation.

Description of Work: I had asked for plans to completely remodel my bathroom. The planner was very punctual and courteous. The only suggestion/improvement is if I had computer generated plans....and not plans done on graph paper.

Description of Work: I purchased a coupon through Angie's List/Big Deal for 40 hours of work for $1500. This was advertised as a week's worth of work for a low rate. We have a lot that needs to be done on our house so this seemed like a good deal and we planned to start by having some water damage on the ceilings repaired. The company did contact me immediately and sent someone out to give me an estimate, but then didn't respond to my emails to schedule the work. When I did hear back, it turned out that the person who looked at the house no longer worked for the company, so they subcontracted the job to an independent person who had never seen the house. To his credit, when I asked that the person who would do the work come see the house, the subcontracted employee did come out on short notice to see the house early in the morning before starting work, and told me what supplies would be needed, but the rest of my experience with him and the company was incredibly disappointing.Instead of a week's worth of work, Fix It All instead specified that they would send two people out for two days - 10 hrs each day - which would be ok except that it doesn't allow time for paint or spackle to dry. The subcontractor said that they use this deal to start jobs that they then can't finish, which forces clients to negotiate a new contract at full price. What happened for us was that the subcontractor did come with a second guy but then left for several hours and arrived late the second day. He said he had to purchase additional supplies - which we would have provided if he'd told us what he needed so that the entire time could be spent working on the house. He also notified me that he was finished at 3p the second day. When I got home, rooms that we'd agreed he would fix hadn't been touched but he'd gone into our bedroom and spackled a spot on the wall that we hadn't asked him to fix. I never asked him to go in the bedroom and he had no reason to be there, and he had to move furniture around to find the spot he spackled. I didn't appreciate his doing this and I was frustrated that he completely neglected the areas that we'd agreed needed to be fixed. We also found plaster in the carpet and paint splatters on our floor and a bag of trash in the living room. When I requested that he return to complete the work, he did, and it only took two hours - which seems like it could have been completed in the original time alotted. This time I asked him to wait until I came home to look at the work before he left, which he did. While he did address all of the areas we were concerned about, places that he spackled were cracking the next day and the paint and sealant were not applied neatly and extended onto painted walls making the areas of repair very visible. We're trying to get our house ready to go on the market, so this was frustrating. I appreciate the work he did to repair and refinish one closet and ceiling that had significant water damage but the rest of the work was slipshod and I think we could have had the same amount of work done for a much lower price. 40 hours of work sounded great for this price but it turned out to be a pretty sour deal.

Description of Work: Their service is great and they are very trustworthy. A single girl's best friend.

Description of Work: Fix It All came to my home to provide an estimate on a bathroom remodel. The experience was professional, and the estimate was fair. Fix It All provided numerous details, including where to shop for ideas, tiles, fixtures, etc..as well as providedin a good overall understanding of what the expectation for remodels would be. At this time, I am still receiving quotes, and have not decided on a contractor. Fix It All is still under consideration

Description of Work: No services performed.

Description of Work: Secured house for the evening after burglary (quick response) (repaired lock on sliding glass door, boarded windows) Cleaned and removed debris/glass Installed new sliding glass door, three new windows, new carpet, new shadow boxing, dry wall repair/painting and installed complete video surveillance system

Description of Work: They fixed siding that blew off my home in a storm a couple of years ago.

Description of Work: Base work.

Description of Work: We used Fix It All for some minor work because of wind damage. The rain guard had come off and they put some aluminum strips underneath the roof. They had previously put in a whole new bathroom and did some floor tiling.

Description of Work: Complete rehab of townhouse- new kitchen, new drywall, two new bathrooms, refinished basement, some ceramic tiles, and some hardwood flooring.

Description of Work: Remodel of a bathroom to include a linen closet and moving the toilet all to be done in 4 to 5 days. We found that the toilet could not be moved and the representative from Fix It All made an error in the drawing and there isn't room for a linen closet. To date, the electrical is completed and the rough plumbing is complete. Fix It All sent two guys to complete the drywall and flooring in the bathroom. These guys showed up over an hour late and within a hour into the work they shot a nail through the copper pipe. These guys ran to the basement to turn off the water supply, they did not notify anyone in the house of what happened. My daughter witnessed the whole scene. One guy contacted a woman to come over with plumbing supplies so he could fix the leak. Luckily the plumber was there and he fixed the damage done by these guys sent by Fix It All. These two guys were here for 8 hours and managed to damage my pipe; of which I had to pay to get the parts to repair it; cut three pieces of plywood and nail it to the bathroom floor. They left a big mess in the front yard where they cut the plywood and in the hallway entering the bathroom. This incident happened on 8/13/10. Fix It All's response (Nick @ Fix It All) was that I was making up this story and that those two guys were employees of Fix It All and were covered by Fix It All's license. Finally the owner contacted me Robert Fink and wanted to get the "story" from me. Mr. Fink also advised that the two guys were independent contractors and were licensed. To date, I have not received their license number to verify nor documentation of payments by Fix It All for workers comp for these two guys. Fix It All's response to me was that they want me to sign another contract and charge me $400 to $500 to tile the shower base 60"x30" shower. My bathroom is gutted except for the tile ready shower pan. There are no walls, no permanent floor, no tile work done. I'm paying for a linen closet that will not be built due to their measuring error, the toilet cannot be moved, cleaning up after the unlicensed guys, and I paid for the replacement parts to fix the damage done to the plumbing by the unlicensed guys Fix It All sent to my home. I have not heard from Fix It All - they have over $4,000 of my money and will not come out until I sign a contract to charge me more money to tile the shower pan.

Description of Work: Installed travertine tile and helped remodel our bathroom.

Description of Work: I purchased a house about a year ago that needed to be completely rehabbed. It needed everything, kitchen, bathroom(s), basement and every other room. I started looking on ServiceMagic for a good contractor to use and found Fix It All. They sent out an estimator and developed a clear and concise plan for my project. I knew exactly what was going to be done and how much I was going to be paying before any of the work began (very useful). They gave me a time line for each room and a materials list. I was able to price shop for materials and they even let me use their contractor discount. I was able to meet the whole team before work began. They started work on schedule and they continued working day in and day out, they give you a dedicated team for your project so you don't have to worry about them leaving half way through. The project manager made sure that any issues were addressed immediately which created a completely stress free environment for me. They were able to take my house from being a total piece of junk and make it an amazing spectacle. My kitchen is amazing, everything from the cabinets to the granite to the plumbing fixtures. My bathrooms are immaculate as well, I have never seen better tile work. The hardwood floors, drywall, painting and trim look wonderful. The home entertainment system in the basement is great. I could not imagine a better experience. I highly recommend them.

Description of Work: I had some drywall replaced in my basement, as water got in and caused mold.