Tile Specialties Unlimited

The worst contractor we have ever worked with. They were late, higher priced that quoted, and the floor in the kitchen had to be done twice. The first time was terrible. White caulking that clashed with the floor, bumps everywhere, and they claimed it was normal. They had air bumps in the linoleum that they told us would settle over the next couple of days. When it didn't they came out and cut the flooring near the holes to let the air out. The cuts were visible and no attempt was made to cover it. They told us this was normal for linoleum and tried to do everything they could to not have to redo the work. We had to bring in another contractor to verify that the works was terrible. We took pictures and talked to an attorney to protect ourselves and the company finally agreed to have it redone. The work was scheduled to be done in Nov / Dec of 2012. Didn't finish until February and we had to push out selling a home and moving. Many days people didn't show up when expected with no notification. Regularly contractors would work a short day or get sick and go home. Several times we had troubles getting a hold of the company to confirm wether or not they would be working one day or another. We seriously considered legal action against this company and if we hadn't moved out of the area we may have followed through. During home inspections we had to touch of some of the work these guys had just finished because of the quality of the finish work. Most of their work was acceptable but the finishing touches around basement and stairs carpeting had to be cleaned up by another company. We would not use them again in the future. We purchased a "deal" on Angies list and then we were locked in to that amount becuase we had already paid. Of course when the cnotractor came out to review our basement the amount was three times as much. And it took them several weeks to come out and get started. Extremely frustrating. Others may have had a better experience with this contract company but this was our experience and we will do everything possible to avoid them in the future.

They arrived, did some measurements, gave us some various solutions, which we liked, and also pointed out some very good advice as to the pros and cons of some of our ideas. We appreciated their expertise on things we knew nothing about. They also pointed out some cost saving methods. We liked them very much, and would call on them again.

They basically took my money, and went out of business.

I was supposed to get $4400 worth of work. He came over and said said that he couldn't do a lot of different things that I wanted him to do. Then he said that he didn't get a lot of the Big Deal money -- that a large part goes to Angie's List -- and encouraged me to spend more money with him. I felt like the ad was misleading and I asked for a refund.

I have no idea since I didn't sign up for the offer.

We were happy with the results. However, it turned out they were not actually a general contractor. We actually had to put together some of the project ourselves. We basically had to be our own contractors. They also scratched the living room floor. They sent out a salesman to talk with us. He knew nothing about the kind of work they did and we could not talk with anyone who knew what they were doing until they actually started the work.

I was not worthwhile for us and I felt it was useless.. There were no problems with scheduling and they were able to email me the 3D renderings. When he arrived for the appointment, he just measured our kitchen and he said if we wanted ideas we had to go to their company location. I thought he would give me suggestions right there on the spot and he didn't. It would have been free with any other company.

He was 30 minutes late, although he did call to let us know he was running behind (but said it was because he didn't realize how far away we were?). He did not discuss budget for the project, just had us randomly pick cabinets out of a book that turned out to be about twice the cost we were looking to spend. Did not try to understand the project at all. We were so disappointed with the visit we didnt even bother to follow up after the first drawings were not what we were looking for. The contractor we ended up hiring actually went through budget, how we wanted the kitchen to flow, how we planned to use the adjectent space (we were planning to remove a wall), etc. with us before trying to come up with a design. The guy from Tile Specialties just seemed to be there to measure the space and have someone else at the office figure out what cabinets they could fit in without ever really understanding what we wanted.

they gave me a quote for 19,278. That was clearly more than I wanted to pay. They had been over the measure everything shortly after I purchased the deal. We visited the cabinet company and electricians. I received a quote almost a year later. April 3 rd. this project was originally started in July of 2012. It was a long and drawn out process included multiple vendors. And they all had to be specific vendors at that. Everyone was very professional and polite. They were lacking in responsiveness.

The whole process was awesome! From the moment they walked into the door I knew they were professionals. The estimator was the only one I had out that seemed to know what I was talking about! He really listened. I think that's why they were able to translate my vision into reality so flawlessly. I will definitely be using them again to complete my master suite, the tile work is the best I have ever seen.

My old bathroom was disgusting--dated and from the 70s. My husband and I had never hired a contractor before, so we weren't entirely sure what to expect. I've heard some horror stories about other contractors, so that's why I joined Angies. I saw them advertised online and saw pictures of their work. My initial impression turned out to be correct--they're a great contractor! They were up front with everything from the beginning. The estimated amount was what I paid. The workers were clean, neat and professional. The tile lines are perfectly straight and there isn't a single imperfection in my bathroom. I'm planning on using them for my kitchen soon.

My husband and I had been planning a complete kitchen remodel for years. Our previous kitchen was typical "builder quality." It wasn't horrible, but we were definitely ready for a new design. We contacted a few kitchen remodeling companies, but it was the consultant from Fix it All that really seemed to understand what we were looking for, and honestly they seemed to be the most professional. We first started with the basic planning. This was probably the most time consuming part of the process because it seemed like my husband and I couldn't agree on anything! After much debate, we finally decided on our new kitchen design/cabinets/appliances/etc. From the time the craftsman started demolishing our old kitchen, I knew I would be pleased with the project. Right away, I noticed everyone was very clean with their work and they did an excellent job of keeping the project contained to the kitchen only. I was so happy to see the old cabinets and flooring removed. As the job progressed after the demolition, the first major step was installing our new ceramic tile floor. The craftsman recommended angling the tiles in a diamond pattern, and although it was more work for them, it was definitely a good design decision. Once the cabinets were installed, I could really see the final design start to come to life. At the suggestion of the consultant, we decided to change our 2-tier breakfast bar, into a single level breakfast bar. I'm glad we did, because the breakfast bar has so much more space now. The white granite counter tops and tile black splash really make our kitchen look like it is straight out of a magazine! My husband is much more observant than I am when it comes to craftsmanship. It seemed like everyday he would go over the work from the previous day, and he was always pleased. We are both so impressed with the finished product of our kitchen. I honestly would love dealing with Fix it All again. Every part of the process was handled professionally and efficiently. There were absolutely no set backs throughout the whole process (except when I changed the handles for the cabinets!) and the initial estimate was very close to what the total project wound up costing at completion. If you are looking for a professional company that provides high quality work and individual attention to the client, than I would highly suggest checking out Fix it All.

From the first time the visited my home, I knew this was a great company and one I could trust. Everyone there is friendly and competent, which is more than I could ever say about other contractors I worked with! The work quality was flawless. I know that if I ever have an issue, they're only a phone call away. Whenever I had a question or concern, they responded immediately. This is a great service company. My kitchen looks really great.

He called, set up a time to do job, arrived on time, performed work well, cleaned up area, professional approach

it all went as i thought it would go. everyone was friendly. they told me the service would be flawless and that was very true. they are a good, honest contractor and i can't say that about other contractors i've used in the past. one of my parents is getting a project done by them soon.

Communication with them was horrible from first attempt to 724th attempt.

I contacted Fix It All to get an estimate for a powder room remodel and interior door replacement. From the beginning, they were terrible at responding to any inquiries. To begin with, I called and spoke with someone that told me I should expect a follow up call in a day. When it didn't happen in two days, I submitted a request online that stated I should be contacted within 24 hours. Again I waited 2 days and then resubmitted. Then a week passes (not 24 hours) from the last attempt that I finally got a call from someone. I set up an appointment for the following day and the guy that came for the estimates was friendly and punctual. I asked how long before I should expect an estimate and he told me a few days. A month passes and I finally call them and email them. I get an email response a few days later stating that I should the estimate will be done that evening. A week later, I finally get an estimate. Needless to say I would not use them seeing how unresponsive they were to my request to get an estimate. The odd thing is that I choose them because of the high ratings they got from other Angie's List users especially for being responsive and timely. My experience with them was far from that. I ended up using a different fix it guy.

We had 3 times set up to have them come over to give us an estimate on redoing our masterbath. 2 time we took work off and they just did not show. We had to call them and the ladies in the office had find the owner and find out what was wrong. They never did come and we got our money back from Angies list without a problem. If they cant show to give an estimate and do drawings then I cant imagine what would happen if they did the job.

I initially contacted Fix It All for an estimate of major renovation in my primary bathroom and then chose to get an estimate to fix what I believe was rotting/rotted wood of the exterior sill below my picture window. Please note that it took 36 days (22 business days) - 50% longer than Fix It All's highest quoted number of 5-15 business days (even this was not related to me when the representative was at my house) - for me to receive the emailed estimate and, even then, this was likely expedited due to my repeated efforts to obtain this via numerous emails and phone calls to the company. After contacting a few businesses via Angie's List on January 30, 2013, two came to my house within ~30 hours (with a third company scheduled for February 2) and have looked at my exterior window sill project. Both assessed the same, one of which already put it in writing: " there is still enough wood there for me to cap it with aluminum." The first estimate, in writing, is " $125.00 to cap below the picture window." The second estimate, from just a few hours ago, depends upon whether or not he has sufficient aluminum on hand - if so, he will do the job for $75 (otherwise, no more than $115). Please also note that each estimate was made by the owner of a small company who would personally do the work, i.e., he is not a sales rep, but is the actual professional contractor who can more genuinely assess what is required. The first estimate was done when I was at work; the second estimate was done when I was here and the contractor actually demonstrated to me that the wood did NOT, per Fix It All's email, "[need] to [be] removed and replaced. . .[and does not have] extensive rotting," as the sales rep had indicated to the (which I had also believed and relied upon Fix It All's representative to make an accurate assessment, which apparently was not the case). The average of the two estimates ($100) - is .02% of Fix It All's price of $4,617.31 (and a full $4,517.31 less) and the end result of the work will accomplish what is necessary. Regarding the bathroom: Fix It All provided an estimate in late spring 2012 of $4,050 for all of the labor in the non-wet areas. I purchased the Angie's List Big Deal for $1,499 (for 40 hours of work, with a value of $4,440) in the fall of 2012 in good faith that this would fully cover all of the costs of the work - even if Fix It All's prices had increased 8.7%) and, because it was difficult to schedule an estimate, this was not done until December 4. The representative agreed to "honor" the price of $4,050 (utilizing my Big Deal, valued at $4,400), THEN stated that I would have to pay an additional ~$2,500 for plumbing & electrical work. Therefore, I would effectively be paying $6,900 for work that was previously estimated at $4,050 (again, the representative agreed to honor this price) - which is actually slightly more than 70% higher than the estimate than the representative said that he would honor! Even with my actually paying $1,499, when adding $2,500, this comes to $3,999. . .so where, exactly, is any "Big Deal"? Again, the representative said that he would apply the Big Deal to the portion of the work that was not plumbing/electrical (which should be equal to $4,400), yet Fix It All's email clearly states that "[I] can not use [my Angie's List Big Deal] toward [the total]."

I saw that they offered a deal on a complete kitchen and complete bathroom. I contacted them about the deal and Robert came to explain what they were offering. The deal seemed like a good one, so I asked him to look at other projects we were thinking of doing. Robert took measurements in the kitchen and bathroom. I explained that we were thinking of remodeling our bedroom, and possibly putting on an addition consisting of a master bathroom. Robert explained he would bring someone back for that estimate. Robert returned at a later date with a building contractor and we went over what I wanted done. He took some measurements and said he would get back to me with an estimate. During this time we had other contractors come out to give a bid on the bedroom and bathroom addition. We figured the kitchen and bathroom would still be done by Fix It All, as they offered what sounded like a pretty good deal. We got back estimates from everyone except Fix It All. In fact we never heard from Fix It All again. Not even about the kitchen and bathroom we originally called them for. I guess if it's not in their cookie cutter plan they offer, they have a problem doing it. It worked out for us however, as we went with a competent contractor that redid the bedroom and built a new bathroom.

I purchased the Angie's List 'Big Deal' with Fix it All in Spring of 2012 based on AL's reviews of Fix it All. The deal included 40 hours of man-work for $1,500. In April 20120, I had a consultant (Eric) from Fix it All come out and do an estimate of the small bathroom I wanted remodeling. Eric explored the bathroom, ran measurements, and captured what I wanted done (including new bathtub, sink, toilet, flooring, tile, and walls/painting). Eric said he would write up the estimate, share it with his project manager, and confirm everything back to me via a proposed contract. Eric sent me a contract for $1500 saying everything was included. He said nothing about plumbing not being included in the price. Both parties signed the contract stating the bathroom would be remodeled for $1500. This did not include material costs, which I knew I would pay separately. Between May and July of 2012, I had difficulty getting a hold of Fix it All. I called, emailed, text Eric and the general Fix it All Email address. Finally, in July, Robert emailed me. He apologized for the miscommunication but Eric had left the company. Robert said he would look up my contract and help me mover the project forward again. Once Robert looked over the contract (in late July), he said it needed to be re-written because it had expired. When he re-wrote it (without coming to my house and reviewing the bathroom), he said the contract needed to be re-written because it would include plumbing work. Robert gave me a proposal for this work. I asked him how he could give me a proposal for the work if he hasn't even seen my bathroom or my plumbing system? I refused to sign the new contract and asked that he come by my house to do the estimate, himself. Robert never came to my house. Between vacation and various cancellations due to "busy days", the month of August was completely wasted. When I expressed my frustration with Robert on the phone, he promised the next date he offered in mid Sept - he would be there. Of course the day of the meeting, Robert had something come up - but at least sent his colleague Mike over to do the estimate. Mike was informed, helpful, and professional. We walked through the entire project, similar to what I did with Eric many months prior, and he also helped me make some materials decisions. When Mike verbally told me the likely estimate of the bathroom to be $5,999, I was quite surprised. To go from $1500 to $5,999 (and supposedly the $5,999 included a discount similar to the spirit of the Big Deal on Angie's List) when essentially plumbing and some drywall work was added (from Contract #1) seemed like A LOT. But Mike seemed like he knew what he was talking about - - and it became clear to me that Eric had had no business writing the first Angie's List Big Deal contract the way he did. So, Contract #2 was signed for $5999. When Mike was at my house he shared with me that they subcontract all their work out. This took me by surprise. So, buyer, beware - Fix it All actually fixes nothing themselves. You can use the same subcontractors they use without the headache of trying to communicate with Fix it All, deal with their terrible means of writing contracts, or obviously giving them any of your money to get the job done. Let me be clear: the subcontractors I had actually did a really good job. They were professional, respectful, punctual, and the work looked good. The low ratings I am giving to Angie's List reflect my ratings for Fix it All - not their subcontractors. I will give the subcontractors separate reviews on AL. But if you want to know who I used so you can look them up on AL, they included Hunt General Contracting (Jim Hunt), CB's electric, (Chuck Bronzo), and Fast Response Plumbing (Bob Soley). The bathroom remodel work finally actually began in October. The goal the entire last couple of months was to complete the job before my parents came to visit. Needless to say, when my parents came to visit, the bathroom was in complete renovation mode - the could not use it at all. Fix it All had months to get this project up and in order, and everything took 10x longer to set up and get done than was necessary. Throughout the job, Fix it All was not at all interested in coming to my house and monitoring the work. Robert, my 'project manager' had never even been to my house. When I asked Robert to come out and see the work, he delayed any type of response. So, I called Mike, the one person who I seemed to get some value from, and asked him if he could come monitor the job - even if it was just once. Mike came over around the time when Bob the plumber was doing his part of the job. Apparently there were some pipes that needed to be replaced (the length of these pipes was just a few feet). Mike said this was not a part of the contract and would I be ok moving forward with the work. Mike gave me no estimate as to the price of the work. Since the contract had already gone up from $1500 - $5999 to include plumbing and dry wall, I was surprised that it would cost any extra. So I naively assumed that the extra money could only end up being slightly more than what they had already charged me. I told Mike that the job needed to be done right - but please let me know about price. Mike said he would get back to me with the cost - and never got back to me. The plumber did the job, with approval from Fix it All. It was then, when the plumbing work was already completed, that I got a request for 3rd contract to be signed by Fix it All. They were asking for an additional $2,000 for the 'extra' plumbing they had not 'yet' charged me for (keep in mind how much Contract #2 already went up when plumbing was added). This contract did not have a breakdown of the work - it just said it was an add-on of Contract #2. On 10/21 I emailed Robert and asked him for an itemized summary of the contract. Given the extra $2,000 being requested from me, I was seeking to understand what the plumbing work cost by work item. Robert wrote me back stating "The amount of money that anyone is paid from our company is generally not of concern of our customer and will not be released under any circumstances." That response infuriated me. My subcontractors even said that that was sketchy. How do they expect a customer to hand over $2,000 more cash when they do not respect me enough to outline the specific plumbing work I am paying for? I then wrote Fix it All with an outlined history of my terrible experience with them - and asked to speak to someone about my issue. When I wrote them, I said that if they did not get back to me I would be happy to reach out to the Better Business Bureau, Angie's List, and potentially an attorney. It is then that I got an email from Nick. Apparently Nick, just a few years out of college, is 'the boss' of the South Jersey Fix it All Franchise. (Interestingly, prior to this email from him - I noticed that Nick -- who had never reached out to me throughout my project even though he had access to all my emails with inept Robert - - had previously looked up my profile on LinkedIn. How odd is that? I suspect he wanted to look up my job and see if, per my title, I could afford to be scammed.) Nick offered to meet with me and talk me through 'the work' of the contract. Even though we did meet on the phone, I never got a full understanding for the breakdown of the plumbing work and its prices. Needless to say, I am a sucker. I got nervous that the subcontractors would not get paid if I did not succumb to the new price. Reluctantly, I agreed to the Contract #3. $7,999 for a 5' x 7' bathroom - when Contract #1 was to do the same job through Angie's List Big Deal for $1499 (keep in mind the job still equated to about 40 hours worth of man-work, which is what the originally contract was for). I regret doing that. I let myself get scammed. It is also important to note that Fix it All clearly scheduled my project with the subcontractors last minute. Specifically, they called CG's Electric and asked him to do the electrical for a specific price. Chuck hadn't even seen the job so felt uncomfortable committing to a price but did so. He re-arranged his schedule so he could do the electric at a time in a project that would not hold up the other work. My wall sconces weren't delivered until the New Year so Chuck came then to put the lights up. He did that. I called him yesterday, 2 weeks after the project was officially done, to see if Fix it All had paid him yet. Not only has Fix it All not paid him yet, they're now telling him that his work was 'too expensive' and they're trying to negotiate the price. Keep in mind that Robert, the 'project manager' never even came to my house. How does he even know work Chuck even had to do? If Fix it All wanted to pay the subcontractor right, he would have had him come to my house, do an estimate, and paid him off that estimate. Don't tell Chuck the price YOU gave him (Fix it All) was too expensive. At this point, you are already an unethical company that clearly has no talent or desire to do quality work. Just do what is right at this point any pay Chuck Bronzo for the good work he did - and for the price you quoted him at. All in all, Fix it All actually fixes nothing. They add no value. They are the middle-man that actually only drives up price, time, work, attempts at communication, and lies. They are website and a phone number - with not one bone of work ethic or general ethics inside them.

I contacted them when I purchased the deal to set up the consulation that was included within the deal. I was told that they only come to the home for the consulation for jobs over $15,000 and to send him pictures of the work. We sent them pictures of the work and we never heard anything back. They didn't even acknowledge receiving the photos, measurements and floor plans. After sending, we haven't heard back from them. I reached out to Angie's List to get help in getting Fix It All to respond and even then they did not call or e-mail me back. I have asked for a refund.

They did not do the proper preparation of the walls for painting. In some cases they painted directly over peeling paint and in others they painted over wallpaper that was supposed to be stripped. They also did not shield surfaces from dust and paint and left a lot of dry wall dust, including dust that traveled from a bathroom to our master bedroom bedding and furniture. We had to re-do the bathroom caulking because it was done so poorly.

I asked for heavy duty basement cleaning, drywall and plaster repair, removing old tile and replacing with vinyl (main floor) and ceramic (bathroom), and painting. (Or as much of this as could be covered under the original bid.) They sent an agent promptly, but it turns out Fix-it-all doesn't do that sort of cleaning and prefers not to do plaster/drywall repair. We agreed to get to work when that was done. I hired a heavy cleaning service to handle the smell, etc., take up the old tile, and seal the floor, and someone else to do the plaster and painting. Fix it all then offered to send an electronic contract for the vinyl tile (September?). I responded asking whether they would bring tile samples or whether I was supposed to purchase it. By this time it was October. I have heard nothing since, though I've asked several times. I cut my ankle and cracked my foot in a parking lot gate accident November 1, and wasn't able to be aggressive about contacting Fix-it-all for several weeks. It's not all their fault,: the situation started with a misunderstanding, but I'm frustrated and disappointed. $1900 is too much simply to let go, and I'm not sure what to do next. I'd also like to get the work done. Thanks Alison Andersonh

This is all we have as they have been unresponsive: We had a hard time getting anyone to call us back for initial estimate. Someone came out eventually and said we'd have an estimate in a week but its been nearly three and no word. Getting nervous that we threw $1500 down the drain.