Reviews
3.84 Reviews
Showing 1-4 of 4 reviews
Lois C.
09/2013
computer repair
+ -1 moreMy computer was infiltrated by several viruses. John took as much time as needed to trace them to the source and take corrective action to get rid of them. He was professional, knowledgable, and totally focused on fixing my problem to my satisfaction. I had no problem with punctuality because he was more than thorough when he arrived to do my job, so I would imagine that he is the same with the customer/s who preceeded me. I'd rather have the job done right than to have someone stick to a time schedule. I was more than satisfied with the service that was provided and would definitely recommend him.
Description of Work: Restore my computer after it was attacked by several viruses.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Richard L.
05/2013
computer repair
+ -1 moreThe PC and the laptop were picked up on a Friday and returned the following Monday evening. The promised day was to be Saturday but the technician (owner) ran into some issues that could not be resesolved in time for the Saturday return and Sunday was Mother's Day. The bottom line is that both devices are running at a much faster speed which is in line with my expectations. I had to call him on Monday to determine when he would be returning the devices. The business is primarily directed to a commercial lientele, but he stated to me that he intended to pursue more personal-type business.
Description of Work: Cleaned a PC and a laptop to speed up both devices
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$125
Leonard G.
07/2012
computer repair
+ -1 moreMy computer hard drive died in the middle of the night and I discovered that my backup hard drive was not connected. Whoops! There was stuff on the computer that I needed for work. I called John Marchesani at Desegno Systems, Inc. as he had one very good review on Angie's List. John diagnosed the problem as a dead hard drive and tried to recover what was recoverable from it. He also recommended that I buy a replacement hard drive (which I did from Amazon). He installed the new hard drive and my Windows 7 operating system, and got what he could from the older hard drive. He worked on my computer off and on for about a week. Very professional. Very reasonable. John made several recommendations as to what I should prudently be doing to back up my work. Overall, I was very satisfied with the work done and the very reasonable price.
Description of Work: My computer failed to boot. It needed a new hard drive. Desegno recommended installation of a replacement hard drive (which was purchased by me on Amazon), installed the new hard drive and then loaded my Window 7 operating system on the drive. Removed the craplets that come with the software and gave me back a faster computer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$145
Diane W.
12/2011
computer repair
+ -1 more(#1 of 3). It went very well (HOWEVER - see #s 2 & 3).. John did an amazing job of diagnosing and repairing the problems with my old computer and I was extremely pleased. (#2 of 3) It went very badly. John started the website design project, but failed to move forward with it. He missed my initial deadline, then subsequent deadlines, including my "drop-dead" deadline. He just became too busy with other clients; he apparently considered my project as not sufficiently important he and did not proceed with it. Although I still felt that John was excellent with computer problem diagnosis/repair, regarding this project, he was EXTREMELY unreliable. (#3 of 3) It went horribly. I sincerely regret ever involving John in transitioning to a new computer and I would never again utilize his services in any capacity. He seemed not to know what he was doing at all, spending several weeks to perform tasks that should only have taken a few hours. He subsequently related that he was not very familiar with Windows 8 (as of this writing, Windows 10 is now available) - if he had told me this from the outset, I would NEVER have arranged to have him set up my new computer and transfer files/e-mails from the old one (I would have had this done at Best Buy, where I bought it, AND it would have been done much faster/sooner AND properly). Further, John misadvised me about which software package to buy and I had to separately purchase Outlook, which cost me $40 more. Also, after 5 months and many, many e-mails, including multiple date promises and repeated failure to follow through John still has not fully copied the e-mail address book from my old computer.
Description of Work: (#1 of 3) In 2011, my 2002 desktop computer would not boot up. I took it to the local computer store that had built it and had done all previous repairs, which diagnosed two bad internal hard drives -- $240 to replace. Instead, I bought a new computer and paid that store $75 to transfer my files from old to new computer + paid a friend to help with set-up. The Windows 7 operating system was not compatible with old software for my website. I contacted Disegno Systems, Inc./John L. Marchesani. He quickly determined that there was nothing wrong with either hard drive, did some general clean-up and returned my computer. I continued to have one problem after another and John addressed each one. He devoted DOZENS of hours at my house, including 3 VERY long marathon sessions, and his home office/shop to fixing my computer. Ultimately, he determined that it was a bad fan in the power supply that caused my computer to overheat and the domino effect led to a MULTITUDE of other problems. He replaced the power supply and totally rebuilt my computer, including operating system. The final work session went from 7:45 p.m. til 2:45 a.m. and my computer then ran smoothly. (#2 of 3) In spring 2014, I arranged with John to design a new website for my adult dance teaching business with a very clear deadline. He started the project, but kept putting me off. I repeatedly moved the deadline and he still did not move any further. After many months, I just gave up (and ultimately worked with another company). (#3 of 3) At the beginning of March 2015, my 2002 computer would no longer boot up. I immediately called John to discuss buying a new computer, which I got on 3/10/15 (I had planned to pick it up and have John come to my house on 3/8, but he cancelled due to a family emergency). John was then to come to my house on 3/19, but he again cancelled. He did come to my house on 3/21, but had problems with setting up my new computer; after a couple of hours, he took both computers with him. After a week or so, he did return to my house, but he continued having problems and spent many hours to complete.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$100
Contact information
413 W Crystal Lake Ave PMB 204, Haddonfield, NJ 08033
disegnosys.comLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair
FAQ
Disegno Systems Inc is currently rated 3.8 overall out of 5.
No, Disegno Systems Inc does not offer free project estimates.
No, Disegno Systems Inc does not offer eco-friendly accreditations.
No, Disegno Systems Inc does not offer a senior discount.
No, Disegno Systems Inc does not offer emergency services.
No, Disegno Systems Inc does not offer warranties.
Contact information
413 W Crystal Lake Ave PMB 204, Haddonfield, NJ 08033
disegnosys.com