THE WINDOW FACTORY

unknown

They had a good price, and the installation was really good. I will be using them again in the future.

Great warranty. Lifetime on installation and vinyl. 20 years on glass which includes seal failure. (I used these guys in 2000 to replace a bay window. About 2 years later, and for no apparent reason, one of the windows cracked. The Window Factory came out and replaced it with no questions asked.) The windows are good quality and they did a nice job on installation. Make sure you ask for a crew that does a good job caulking the windows. I found out that they apparently have a few people that caulk windows like a 5th grader! Also, some of the sales people are annoying. I suggest you ask for Phil (salesman) if you call them. He is a good guy and he took an extra $10 per (double hung) window when I told him that would seal the deal. Overall I'm very happy with the product and the installation. The job took 2 days. Be careful regarding cheap replacement windows. There are a lot of shady contractors out there. My experience is that these people stand behind their product. I recommend you give them a call for an estimate if looking to replace your windows.

After a postponement due to severe weather, the rescheduling was very quick. On the install date the mechanic showed up alone (his helper was a no show). He still did an outstanding job and stayed until he had all the windows mounted and sealed. The second day, with a helper, was the finish work and clean-up. The windows were expertly installed, the site left spotless and I am happy with the quality of the windows. The one drawback is that the friendly salesman disappeared after the sale was made and never returned a phone call. He also never supplied the full set of paperwork before the install. The office staff did a good job of making up for his deficiencies. I will say, however, that the order was properly written as there were no surprises.

INSTALLERS WERE PROMPT, COURTEOUS, AND VERY NEAT. IN ADDITION, THE COMPANY WAS VERY ACCOMMODATING WHEN I DECIDED AFTER THE INSTALLATION THAT I JUST DIDN'T LIKE SOMETHING I HAD PREVIOUSLY AGREED TO.