We are your complete water treatment & installation company.We install water softeners, neutralizers, iron removal systems, reverse osmosis systems, ultra filtration, coffee filtration. We offer chlorine, arsenic, rotten egg smell, iron & lead removal. pH correction, water testing & analysis and more. What sets us apart from the competition, is that we are not salespeople. We will not sell you something you don't need. We give you the facts!
came promptly when called for estimate. suggested alternatives to just a neutralizer. came again when we decided on options. work done professionally. always responsive.
Description of Work: install water neutralizer for acid water
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Jeanne F.
11/2015
5.0
water softeners
+ -1 more
Very well. Prompt, professional, courteous and knowledgeable.
Description of Work: Analysis of current filtration system with recommendations. While here they also tested the water which is what the $49 cost was for. The analysis and recommendations were no cost. Professional and knowledgeable. I will be requesting them to come back for Heat/AC maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Berneen C.
06/2014
2.0
water softeners
+ -1 more
Misdiagnosed our current water softener. He told us it was not working and quoted us for a replacement for $1,750. We recently moved into our 12 year old home and not familiar with our water softener. After his visit I downloaded the manual of our Kenmore softener and diagnosed it myself. I observed over a couple weeks to make sure it was working. Well, it is working just fine. I will include that I also had the water tested and everything was to par (he tested water right in front of me and told me we had hard water - was he incorrect). Would not use in future. Difficult to find honest people. Have used Schaible's in the past for various things and will continue to use them for their honesty, although a little pricey.
Description of Work: Check current water softener.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$1,750
Response from High Def Water
We are so sorry to hear that [member name removed] had a bad experience with our company. She insinuated in her review that we are dishonest. That could not be any further from the truth! In fact we pride ourselves for our good reputation, especially for our honesty. Michael arrived at her home on January 15, 2014 for a service call because her Kenmore water softener was not working. He explained to her that: 1. We don’t carry parts for this particular model. They would need to be specially ordered from Sears. 2. The water softener tank had no salt in it. A water softener does not work without salt in it. We cannot test to see if working properly unless there is salt in it and normally it has to be running for at least two weeks with salt in it to see if working properly. Our company does not deliver salt, that is the homeowners’ responsibility. 3. Michael suggested that she put salt in it. He also suggested that she try to search the internet to see if she can find the manual for it. 4. She was given a quote of $ 1740.00 (in case she was interested) for a new water softener because the one she currently has is undersized. When a water softener is too small, it will frequently run out of soft water, will reduce water pressure in the home, will require more service and have a reduced service life. 5. Michael performed a basic water test at the time which of course showed that the water was very hard. [member name removed] insinuated in her review that he lied about that! Of course it was hard, the water softener was not working. That’s the reason she called us. 6. We did not collect any money from her at the time of service and was told that we would be sending a bill for our time, professional consultation and basic water test. She was billed two weeks later at a discounted rate of $ 59.00 plus tax, however she failed to mention in her review that to date we have still not received payment. It’s really quite unfortunate that what she understood and what we tried to relay to her are two different things. We hope that this clears things up. We certainly don’t like unhappy customers, that is not our intent. We always strive to provide our customers honest and exceptional service, accurate and quality work at a very fair price.
Jennifer T.
12/2012
5.0
water softeners
+ -1 more
I called High-Def Water because our neutralizer needed to be serviced. Mike had been to our house before and installed a water softener. He came out and serviced both our water softener and our neutralizer, as well as filled our neutralizer with media. He was here on time, completed the work in a timely fashion, and did a great job. Professional and courteous.
Description of Work: Service of water softener and service and fill neutralizer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170.13
Jennifer T.
05/2012
5.0
water softeners
+ -1 more
Mike came out and tested our well water. He determined (like others) that we would benefit from a water softener. We had talked a few times previously over the phone about options. We decided to buy a softener and he was able to install the same day of the testing. Very professional and extremely knowledgeable. Would recommend to anyone needing water filtration services.Since then, our water issues have decreased dramatically. Sinks and toilets are cleaner, clothes smell nicer, soap works better, and no more scaling on our appliances.
Description of Work: Water testing, Water Softener delivery, installation, and set-up, Salt delivery, Brine tank fill.
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Service Categories
Water Filtration and Softening
FAQ
High Def Water is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
High Def Water accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, High Def Water offers free project estimates.
Yes, High Def Water offers eco-friendly accreditations.
No, High Def Water does not offer a senior discount.
No, High Def Water does not offer emergency services.
No, High Def Water does not offer warranties.
High Def Water offers the following services: We are your complete water treatment & installation company.We install water softeners, neutralizers, iron removal systems, reverse osmosis systems, ultra filtration, coffee filtration. We offer chlorine, arsenic, rotten egg smell, iron & lead removal. pH correction, water testing & analysis and more. What sets us apart from the competition, is that we are not salespeople. We will not sell you something you don't need. We give you the facts!