The Right Way Hvac

Friday, January 8th my heat was not working. I called my warranty company who directed me to this company. Since this company is in Hackensack and I am in Ocean County it took them 3 hours. They arrived unprepared. The two men were trying to use the illumination from their cell phones to work on the furnace. I had to lend them a work light and extension cord. After looking at the furnace I was told that it needed a thermostat, a high limit switch and all of the duct work of my 2 story house needed to be completely ripped out and replaced. The warranty company would cover the furnace repair but not the duct work. I was told that they would give me an estimate on Monday and explained that every place would be closed over the weekend and they wouldn't be able to get prices until then. So we had no heat for 4 days (Friday - Monday) in below freezing temperatures. On Monday I received a call from The Right Way. I was given an estimate of $3,580.00 for the duct work. I expressed my concern and said that I did not want my duct work replaced. I simply wanted the furnace repaired so it can be up and running again. After all, the ducts worked just fine before the furnace shut off. I was then told that the warranty company would be informed that the furnace is not repairable until the duct work is completely replaced. Resulting in my family continuing to have no heat in below freezing temps until I comply with the demand of a $3,580 contract for duct work. I was not going to be bullied or strong armed into paying $3,580.00 in order to have my heat turned back on!! I called the warranty company and told them what was happening. They authorized me to call another company of my choice to come out for another diagnosis/estimate. The second estimate was simply a new thermostat which they had available on their truck (how nice when someone comes prepared). About 30 minutes and $198.00 for the thermostat installation and we had heat! The warranty company will reimburse me for the bill. This company made my family suffer for 4 days in below freezing temperatures with no heat as leverage to scam us out of $3,580.00. I am furious! I will also mention this was the time my warranty company used The Right Way. Hopefully they will not be using them again. I wondered how a company in Hackensack would find it cost effective to travel to South Jersey with a 3 hour travel time (one way) .... I guess I have my answer.