KEEHN LANDSCAPE CONTRACTORS

Today it was equipment servicing and in the recent past it was a landscaping project and several equipment services where I have had issues that have lead me to an unhealthy review. I tried to be patient before I gave up working with them and even the customer service always left something to be desired, they would get the job done right so I overlooked it. The last two years I have steadily seen a decline in performance and customer service while rates continue to increase. All of the elements you do not want from the consumer side. Basically they seem to have grown and forgot how to treat their loyal customer base that has been faithfully returning for 10 years. They just don't seem to be fixing equipment the way they used to or completing projects the right way and with poor quality. The last (4) machines I brought in for service, I was over charged and they stopped working shortly after service. For instance, a snow blower that retails for $450.00 I was charged $300 for service and the machine was purchased from them and it only worked for a short time.,it was a Honda which is a good machine. On another occasion, they held my piece of equipment which was a lawn mower and then told me it was no good and charged me $75.00 for the survey. I then had to pay the $75 and bought another lawn mower from them. I realize small motors and equipment have become throw away machines but they seem to be running a bit of a scam whereas they are not being honest and in-taking equipment and charging fees that are high in hopes that you either by a machine from them or they get the bogus survey fee. My biggest area of disappointment is when I had them perform a $5,000 landscape project that I had to have re-done by someone else. I worked with both Chuck and Pat and they did not seem to mind that I was dissatisfied and acted as if they were doing me a favor. They used poor quality products, sub-par labor and rushed through the project in (2) days leaving a mess. They touted that they would design a nice scheme for us and I trusted them and left it in their hands. What we were left with was a mess and a host of issues. Again and they were very unresponsive after they were paid. I don't like having to write this review, we are reasonable customer since we are small business owners ourselves. But today their customer service is down right poor and border line rude. I have also noticed on Yelp that quite a few other customers feel the same way. I hope they read these and do something to change if possible...until then...I won't be using them...I would do my homework before using them for any landscaping or service....