Factory trained for all electric and gas appliances. Fully insured for all electric and gas Kitchen & Laundry appliances. Courtesy,Professionalism & Transparency from 1st home visit. ASR is a family owned/operated small business. The technician previous ran an electrical service in NC as a licensed electrician and currently is licensed/insured in NJ for refrigeration, convection & gas Appliances. Previously worked as factory technician for Whirlpool and GE. We service all home appliances. Refrigerators, Ranges Gas/ Electric/ Convection, dishwashers, Microwaves, Washers & Dryers and more.
Check out all products serviced at SmartRepair201.com
Business highlights
9 years of trusted experience
Services we offer
Home Appliance Repair. We service all major brands including GE, Monogram and all Whirlpool products
Services we don't offer
although we not not deliver appliances we can install after delivery on most appliances, call for details
Moses has fixed many appliances for me. He has repaired a microwave door, installed a garbage disposal, hooked up a washer/dryer and repaired a dishwasher. Always courteous, professional and honest, I would always recommend and continue to use his services, knowing I can trust his work.
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
Yes, I recommend this pro
Judi D.
04/2021
5.0
appliance repair
+ -1 more
Moses is the best. Very knowledgeable with ALL appliances. Tells you what it is and walks you through it.
Description of Work: Repair of Refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
alex A.
04/2021
5.0
appliance repair
+ -1 more
It was a very painless experience. Moses is great at what does and is very professional. Also very knowledgeable if you have any questions. If I have any future problems with any of my appliances this the first call I am making !
Description of Work: Appliance Repair - Large
Rating Category
Rating out of 5
Yes, I recommend this pro
Jean F.
11/2020
3.0
appliance repair
+ -1 more
The owner came gave estimate, took deposit over two weeks ago...no response since then. I called after two weeks was told I would get a return call, still nothing a week later.
Description of Work: Took deposit to get part to repair washer, over 2 weeks now...have not heard back
Rating Category
Rating out of 5
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Response from Appliance Smart Repair NJ
Dear Ms. [Member Name Removed] The only reason a repair will become delayed is when a part arrival becomes back ordered. Unfortunately post COVID this is more frequent and I don’t find out until I make a call to follow up on shipment. This has happened for the disadvantage of both of us. I have made several attempts to contact you and only reach your voice mail. Your circumstances are different with your repair since a 2nd person needs to be scheduled. It would be more productive to return my calls so we can confirm a date and time. 201-508-7303
Naina A.
10/2020
5.0
appliance repair
+ -1 more
Where is the A+++ rating? This was a 10-star experience. I had been fighting my home warranty company and a stream of exceptionally rude ans incompetent service technicians for 6 weeks after my fridge stopped cooling. I found Moises and his team on this list. He came within a day, and fixed the fridge in 20mins and had me back up and running before I could say, "help". He explained the issues clearly and without patronizing me. He suggested some preventative care tips, and helped check out other appliances while on the same visit for a nominal additional fee for my peace of mind (new home, inherited appliances). Payment was simple via zelle. Most importantly both Moises and Lisa are kind, honest and responsive, and were very diligent about covid protocols for my safety and theirs. I can not recommend them enough. If you need appliance help of any kind, you want the skill, demeanor and integrity of someone like Moises on your side, guys. Call him!
Description of Work: Appliance Repair - GE Monogram Refrigerator
Rating Category
Rating out of 5
Yes, I recommend this pro
Gwenn L.
10/2020
5.0
appliance repair, small appliance repair
+ 0 more
A microwave switch was repaired so now it works again. An oven broiler part was replaced so now I can broil again. Moses repaired both at the same time, didn't mind my watching and asking questions, and knew just what to do. Very good service.
Description of Work: Range & Microwave
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Rick D.
09/2020
5.0
appliance repair
+ -1 more
Repair visit went very well. Appliance Smart Repair arrived at the time promised. The service repairman was very cordial and professional. He was readily able to assess the problem with the stove and performed repair in timely fashion. Repair cost was very fair and reasonable. I would HIGHLY RECOMMEND Appliance Smart Repair for any appliance repair needs! R. Drummond Hackensack, NJ
Description of Work: Oven
Rating Category
Rating out of 5
Yes, I recommend this pro
Vic L.
09/2020
5.0
appliance repair
+ -1 more
All you can ask for with a repair: On time, fair price, honest and friendly!
Description of Work: dryer
Rating Category
Rating out of 5
Yes, I recommend this pro
Lucy T.
07/2020
1.0
appliance repair, small appliance repair
+ 0 more
My fridge got worse. Repair man came out and said he knew what problem was and had fixed my problem leak. Not only did he not fix leak know the fridge has become a freezer . Every item in fridge is frozen. Really bad work.
Description of Work: fridge was leaking water inside.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$350
Response from Appliance Smart Repair NJ
We are sorry your expectations were not met. After initial repair a 2nd visit was needed to incorporate a manufacturer revision. In your absence your family member was shown 1) fully functional heating system 2) updated manufacturer addition for your drain system. We did not refund your total of $310 simply because a 2nd visit was needed. The picture uploaded shows a successful repair and all items in fridge are not frozen. A success repair was made and your full warranty coverage was honored.
Paulette R.
07/2020
2.0
appliance repair, small appliance repair
+ 0 more
Worker was over six hours late; the window was from 12 to 3, and he arrived at 6:15. Right before he got to our house, we had a power failure so he couldn't do anything. If he had come earlier , he could have looked at the oven, but it was no longer available. He didn't have the part with him, although I had told the office what the problem was. I gave him sixty dollars for what I felt was nothing. I then called a service near my house, and was able to have the part replaced very soon after- for much less than was quoted me by Appliance Smart Repair. The worker who repaired the oven also told me that they always carry that part with them!
Description of Work: Our oven needed a new temperature gauge
Rating Category
Rating out of 5
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
$60
Response from Appliance Smart Repair NJ
Dear Ma’am Thank you for your input. Regarding the power outage mentioned, you only notified us of this upon arrival. Otherwise not having power in your home will result in a incomplete diagnosis. The trip charge can be applied towards cost/repairs. The return call as explained would have been free. You agreed to the adjustment in scheduling several hours in advance
vinny C.
07/2020
5.0
small appliance repair
+ -1 more
My technician, (Moses) was professional and punctual. I would hire Appliance Smart repair again.
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Juan B.
07/2020
5.0
appliance repair
+ -1 more
Next day service provided Full diagnostics/ estimate sent to my email on the spot Parts ordered but fridge left functioning Dryer replaced part needed & left in full working condition Great service, profesional & affordable
Description of Work: Dryer & refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Alisha A.
06/2020
5.0
appliance repair
+ -1 more
Responded immediately to my request and came to assess the problem at the scheduled time. He purchased the part I needed and came back the next day to make the repair. He worked efficiently and left the work area clean.
Description of Work: Refrigerator leaking
Rating Category
Rating out of 5
Yes, I recommend this pro
$300
Janice N.
06/2020
5.0
appliance repair
+ -1 more
I called and repairman, Moses, came next day. Told me he could repair it. Left to get the part, came back and fixed it. It works perfectly now. I would definitely recommend this company and will use them again in the near future for another repair job.
Description of Work: refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$255
GunnerB B.
05/2020
5.0
appliance repair
+ -1 more
Very well. Moses is expert, professional, reasonably priced, and he is quick. I have already recommended him to family.
Description of Work: Repair of gas clothes dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Sue B.
05/2020
5.0
appliance repair
+ -1 more
Excellent. The repair was planned before Moses entered the house with all needed parts. Gave him model number previously and told him what was wrong. With coronavirus this was important. Work done cleanly and efficiently
Description of Work: Appliance Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Appliance Smart Repair NJ
Thank you kindly [Member Name Removed]
Reynold T.
03/2020
5.0
appliance repair
+ -1 more
Fantastic. Moses is a professional with customer service at his core. He was able to solve my dishwasher problem with training. He could have elaborated to cost me more money but he didn’t and I respect that. Trustworthy and will hire again.
Description of Work: Dishwasher repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Wayne S.
08/2019
5.0
small appliance repair
+ -1 more
Just wanted to clear this up for the record. Overall work completed was outstanding. Only issue I had was minor due to lack of communication. I cannot say anything negative about work performed by Moses. He was professional, polite. Only issue is the answering service needs to be more reliable due to incorrect scheduling dates. Moses was very knowledgeable and respectful and would 100% hire him again if needed. He is a one man show and when you are in demand because of his workmanship I can see why sometimes scheduling can become a minor issue!
Description of Work: Over the range microwave
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$586
Christopher H.
08/2019
3.0
appliance repair
+ -1 more
This was a disappointing experience. The lower oven in my double was not working. Moses came by, after 10 minutes looking at the oven, told me the top wasn't;t working either, and the problem was the main board and I'd be facing a repair of between $500 and $700. I gave him his $60 for the visit but told him I was going to call another company to see what they said. The second company came by, found that the top oven was working fine, and the problem was just the igniter. 10 minutes for a warrantee repair. Maybe Moses just jumped the gun in his estimate. I am not concluding based on his short visit that he was intentionally inflating the cost of repair. But either way, I would not risk using him again.
Description of Work: Oven repair
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$500
Response from Appliance Smart Repair NJ
Dear Sir, Thank you for writing. The technician’s evaluation discovered that at the time of visit and some 45 min later your recently out of warranty range the bake for top & bottom was not operating. The technician’s suggestion was to call the manufacturer and request if range has recalled parts or revisions and very likely at a minimum document your circumstances before allowing a 3rd party to intervene with repairs. (You were charged $60 not $500) Furthermore, your range and all electric ranges DO NOT have igniters. The technician made the best ethical evaluation at the day of visit. Also, having previously worked as a factory certified technician he is more aware of how a manufacture may allow exceptions to be made for extenuating circumstances.
Albert G.
06/2019
5.0
appliance repair
+ -1 more
The dryer is only a few years old, so I called Appliance Smart hoping to get it repaired. The technician arrived on time, asked questions about the problem I was experiencing, and went to work to troubleshoot. He let me know the problem and ordered the replacement part. The technician returned a couple of days later with the replacement part, and the dryer has been working great since. He was very courteous and professional.
Description of Work: My dryer stopped functioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph B.
06/2019
5.0
small appliance repair, appliance repair
+ 0 more
Moses called to let me know what time he would be there. Showed up on time and diagnosed and fixed the problem with no issues. Highly recommend this company.
Description of Work: Washing machine water would not drain
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$253
Natalia B.
04/2019
5.0
appliance repair
+ -1 more
Will Continue to use Appliance Smart for all of my Kitchen & Laundry Repairs! They provided an excellent service & repaired our oven quickly & no problems. Very happy with Customer Service and the Technicians skills on the Repair!!
Description of Work: Oven Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Sara L.
04/2019
5.0
appliance repair
+ -1 more
Moses was very professional and he fixed the problem quickly. He has a lot of knowledge and he knows what he’s doing. He was the only person who was able to fix this problem
Description of Work: He fixed my refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Judi D.
04/2019
5.0
appliance repair
+ -1 more
Moses always finds the problem and fixes it. I always call him for any appliance I have and he has saved me a lot of money..other appliance companies have always said appliance needs to be replaced and Moses always seems to fix it..I think he is the best
Description of Work: Repairing refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Appliance Smart Repair NJ
Thank you [Member Name Removed] for your kind words and for always choosing Appliance Smart As your Repair company of choice. You are a pleasure to work with, thanks again!
Margie G.
04/2019
5.0
small appliance repair
+ -1 more
They did an excellent- absolutely excellent job. They came when they're supposed to and did what needs to be done. Also, the price is fair.
Description of Work: Fixed garbage disposal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Appliance Smart Repair NJ
Thank you so much for the positive review. Glad you were happy with our service, thank you for being an awesome customer!!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Appliance Smart Repair NJ is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
No, Appliance Smart Repair NJ does not offer free project estimates.
No, Appliance Smart Repair NJ does not offer eco-friendly accreditations.
No, Appliance Smart Repair NJ does not offer a senior discount.
No, Appliance Smart Repair NJ does not offer emergency services.
Yes, Appliance Smart Repair NJ offers warranties.
Appliance Smart Repair NJ offers the following services: Home Appliance Repair. We service all major brands including GE, Monogram and all Whirlpool products
although we not not deliver appliances we can install after delivery on most appliances, call for details