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Alber's Fireplaces

4.5(
9
)

Fireplaces, Gas Logs, Marble and Granite,

... +2 more

About us

Established since 1976 we are your first and last stop for experience, knowledge and service in the Hearth Industry. We design, sell, and install fireplaces, inserts, stoves, gas logs, mantels, glass doors and gas logs. We have a large showroom with many burning displays along with fireplace accessories, grills and outdoor firepits.

Business highlights

49 years of trusted experience

Services we offer

Design, sales and installation of wood and gas fireplaces, inserts, gas logs, glass doors and mantels. Service amd maintenance of gas fireplaces and gas logs

Amenities

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.59 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
0%
3
22%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.5
value
4.0
professionalism
5.0
responsiveness
4.6
punctuality
5.0
Write a review
Showing 1-9 of 9 reviews
Ed R.
06/2016
5.0
fireplaces
  + -1 more
.
Description of Work: Bought and installed fireplace doors, it was a good experience.
Rating CategoryRating out of 5
quality
5.0
punctuality
5.0
Yes, I recommend this pro
$700
phyllis M.
04/2016
5.0
fireplaces
  + -1 more
unknown
Description of Work: Replacement glass
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Alber's Fireplaces
Dear [Member Name Removed], It was such a wonderful way to start the day by seeing the Review that you sent in. We truly value and appreciate your business and cannot tell you how grateful we are that you took the time to rate your experience. We know how hectic life can be sometimes which makes it even more special. Please feel free to contact us anytime we can be of assistance and we will work very hard to continue to maintain the level of service you expressed you received. Have a wonderful day and Thank you again! Sincerely, Jody Miller
Kellie C.
11/2015
5.0
fireplaces
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Alber's Fireplaces
Dear [Member name], Thank you so much for taking the time to comment about your experience with our Store. We know how hectic our customer's lives can get and it means the world to us that you took the time our of your busy day to visit Anigie's List and express your feelings. Thank you again for choosing Alber's Fireplaces. We truly appreciate your business and will be glad to help you with any questions you may have concerning the product you purchased. Sincerely, Jody Miller
Anita M.
10/2015
5.0
fireplaces
  + -1 more
.
Description of Work: They did not have what we needed, but were so helpful and gave advice.
Rating CategoryRating out of 5
Yes, I recommend this pro
Anita M.
07/2015
5.0
fireplaces
  + -1 more
unknown
Description of Work: We had questions concerning our wood stove and hearth. We were not buying, but received helpful customer service and advice for our problem.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Alber's Fireplaces
Dear Ms. [member name removed], On behalf of all of the Staff from Alber's Fireplaces, I would like to express our sincere gratitude for your kind review. It means the world to us that you would take the time out of your busy day to express your sentiments. So often in the world we live in today, people focus only on the negative. It is very heartwarming to know there are wonderful people out there such as yourself that prefer focusing on the Positive. Please know that we are always here for any of your Hearth needs, no matter what they may be. Have a wonderful day! Sincerely, Jody Miller Alber's Fireplaces
Rula W.
05/2015
3.0
fireplaces, gas logs
  + 0 more
The whole process was a headache. I had to constantly follow up with them and if I didn't, it'd take forever. I ordered the fireplace on 2/18/15 and still haven't had the fireplace installed by their recommended installers yet.
Description of Work: .
Rating CategoryRating out of 5
$3,800
Response from Alber's Fireplaces
It is with great regret that I am responding to this post being fully aware of the well documented circumstances as they happened. We certainly understand that everyone has valid feelings and perceptions of a situation and we would never disregard those feelings, but there are always two sides to every story. All of our Customers are very important to us, as we are very aware that the Customer Service you provide is a direct reflection on a company. We have always tried to conduct business keeping that in mind. We would certainly, however, never try to claim that missteps don't happen, even under the best of circumstances. In those cases, we do everything we can to rectify them. Each situation is different based on how simple or involved the requested work to be done is. A more involved installation, such as this one was, requires various documents, permits and processing time through the Township. All of this is time consuming. We worked hand in hand with the Installer to make the process as easy as possible but it seems that has not been taken into consideration. It is important to also note that incorrect information has been included, as the Fireplace was not ordered until 2/26 and the installation was completed IN FULL on May 13th. It is very easy for someone to sit in front of a computer and express an opinion which reflects negatively on a business. Sadly, it is hard for a business to overcome what others may believe from that post, or recognize that there are always two sides to every story. We will only try to continue to show each customer that walks through the door how important you are to us. Sincerely, Jody Miller
Vincent C. P.
11/2014
5.0
fireplaces, gas logs
  + 0 more
They were very professional and accommodating. They did a very good job. Their prices were competitive and they have a good reputation around here.
Description of Work: I hired them for the gas fireplace insert and logs.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Alber's Fireplaces
Dear [Member name removed], We can't tell you how much it meant to us that you took the time to share the experience you had with Alber's Fireplaces. We really do try to give our Customer's the best service possible. I know sometimes things don't always go as you'd hope they would and it seems those times, unfortunately, are more highlighted by Customer's. The fact that you took the time to express a positive experience means the world to us. Please know we are here to be of assistance to you in any way we can. We wish you all the best and Thank you again for your kindness. Sincerely, Jody Miller
Scott M.
06/2014
3.0
fireplaces
  + -1 more
Bought the grill, no earlier than 2006, but probably later. Burners have not worked well the last couple of years so I decided to replace them. Turns out this Vermont Castings Grill, which now goes for $1300, takes non standard replacement burners that can only be bought through dealers. Most replacement burners can be bought for $10 or less each. THese start at $40 plus tax and shipping. I stopped in to see about getting new ones to Abers. They were real pleasant. Said I would hear from them> days pass and they call and say they can get one (not 3) at the above price. Grill is going in the garbage. Horribly disappointing that you think you buy something of good quality from a local vendor and it doesn't last and its expensive to repair.
Description of Work: Sold a high end grill that only lasted 7 years.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
3.0
$1,000
Response from Alber's Fireplaces
Dear Mr. [removed member name], It is truly regrettable that you have graded Alber's Fireplaces with a C since we are a Retail Store and not the Manufacturer of the product who, as in all cases, is the responsible party for their product. After being in business for 38 years we do, however, feel a great responsibility in servicing our customers at the highest level possible. I did review your original purchase for the Vermont Castings Grill made on June 2, 2006 at a cost of $550.00 which included the Grill Cover and Bar-B-Q Brush. In 2008 Vermont Castings was sold and unfortunately the company that purchased it did not honor any warranties prior to that date. We have worked very hard for all of our customers to provide parts and assist in warranties whenever possible. However, as I stated, we are not the Manufacturer and have no control over the policies they make. In most all cases, the Retail Store that sells a certain Brand does not issue the Warranty for the product which is always issued by the Manufacturer. It did take a few days to research your situation and inquire through several of our Distributors as to whether we could get the burners for your Grill. Since the Grill is 8 years old they were no longer producing the Burners for it which is why we were only able to find one, through much research. I certainly understand your frustration and wish Vermont Castings still produced the product, however, after a longer period of years have passed, it is sometimes difficult to provided parts from the Manufacturer. Sadly, it is difficult for me to understand why you felt the need to grade Alber's Fireplaces as you did. With the economic situation our country has been in over the last five years, the Small Business has been hit very hard. A review like this makes that situation even more difficult. The Internet has made it very easy for people to sit at their computers and express whatever opinion they would like. In a case like this, it puts a blemish on the Retail Business itself when it is the Product and Manufacturer of it that you are dissatisfied with. It is very disheartening for a Small Business just trying to keep their customers happy. Alber's Fireplaces has worked very hard to continue to provide our customers with a high level of service. We receive so many calls from people who never purchased from us telling us the store they bought it from is out of business or never called back after 4 weeks. We always try our hardest to help those customers in need also. Again, I understand your frustration and offer my apologies. I hope you will contact me if you would like to discuss this further. Sincerely, Jody Miller Alber's Fireplaces
Pooja M.
04/2014
5.0
fireplaces
  + -1 more
I was unsure how to replace them. I found Alber's Fireplaces through Angie's List. My experience overall was great. They were very professional and made the process seem seamless. I didn't realize how many options I would have in replacing my fireplace doors but they everything seem simple and easy. The only thing that may be an hiccup for some is that they only install on Monday's. So I had to make sure I was home from work the day of installation.
Description of Work: Alber's Fireplaces replaced my shattered fireplace glass doors with new doors.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Alber's Fireplaces
It is very kind of [member name removed] to take the time to enter this review. We know our Client's lead very busy lives and it means so much to us that this effort has been made. We have been in business for over 37 years and always strive to live up to what we believe are the most important business qualities - "SERVICE, QUALITY AND REPUTATION". It means a great deal to us that we were able to accomplish this in [member name removed] case.

    Contact information

    309 U.S. Highway 22 East, Green Brook, NJ 08812

    www.albersfireplaces.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    Closed
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    12:00 PM - 5:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Fireplaces,
    Gas Logs,
    Marble and Granite,
    Delivery Service,
    Chimney Caps

    FAQ

    Alber's Fireplaces is currently rated 4.5 overall out of 5.

    Sunday: 12:00 PM - 5:00 PM

    Monday: Closed

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 12:00 PM - 5:00 PM

    Alber's Fireplaces accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Alber's Fireplaces does not offer free project estimates.
    Yes, Alber's Fireplaces offers eco-friendly accreditations.
    No, Alber's Fireplaces does not offer a senior discount.
    No, Alber's Fireplaces does not offer emergency services.
    No, Alber's Fireplaces does not offer warranties.
    Alber's Fireplaces offers the following services: Design, sales and installation of wood and gas fireplaces, inserts, gas logs, glass doors and mantels. Service amd maintenance of gas fireplaces and gas logs

    Contact information

    309 U.S. Highway 22 East, Green Brook, NJ 08812

    www.albersfireplaces.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    Closed
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    12:00 PM - 5:00 PM