ULTRACLEAN CARPETS & AIR DUCTS

Christopher McIntosh of Ultraclean Carpets & Air Ducts (Glen Gardner, NJ) informed me while performing duct cleaning services that he also has a moving business. When we did the walk through, he agreed to take the old refrigerator from the basement and dispose of it as part of the job. He gave me a quote, we signed a contract and he took a deposit of $100. He said he was the supervisor and that he had two strong guys that did the moving. On the day of the move, he showed up late and alone. After 20 minutes, one guy showed up and Chris informed me this was his only helper. The problem is, Chris cannot lift any heavy objects. Me and his one worker wound up carrying all of the heavy stuff. I had no choice, my closing was the next day. Imagine hiring a "mover" who shows up with no equipment, and I mean NONE (no straps, no moving pads, no drop cloths, no tools, etc.) and without his workers. At one point I asked the worker where the other guy was and he had no idea what I was talking about. I told him Chris said he works with "two strong guys" and he said "Chris likes to exaggerate". I was able to get some help from a neighbor and to hire an additional worker later in the day, who had no connection to Ultraclean and who I paid out of my own pocket. Again, I had to move my own furniture. Chris and his worker broke and damaged too many items to list. They managed to damage extremely sturdy wood furniture, wood floors, walls, etc. It was a nightmare. The items that Chris claimed he was going to haul away (principally an old refrigerator) wound up in my storage unit. Chris would not take it that day. He told me we could drop it off at my storage unit and he promised he would come to get it in a few days. I didn't exactly trust him at this point so I told him I would provide the final payment when he hauled away the refrigerator. We argued (he wanted full payment that night) and finally agreed that he would clean my carpets the next morning and I would provide the rest of the payment at that time. He promised he would be coming for the stuff in the storage unit. He did steam clean the carpets the next day but has not hauled away the old refrigerator. He has been ignoring my phone calls and voice mails for 3 weeks now. Some of the numbers listed for his business are no longer in service. Even some of the numbers listed on his business card do not work. His cell from his business card is still active. The number is 908-246-0086. He will not answer nor respond to my voice mails. He has another number that I was able to call one time before he disconnected it.

The dryer vent was not cleaned properly, which caused my dryer not to work. I tried calling Ultraclean for a number of days afterward and heard nothing. Therefore I hired someone else who correctly cleaned the dryer vent. Out of the blue, about a monthly later, Chris MacIntosh of Ultraclean calls me back saying they had equipment problems but now wanted to come out and properly clean the vent. I informed Chris I already had someone else complete the work. Chris said he would therefore give me a refund of the $75. That was a year and a half ago and I still haven't received a refund. Chris keeps giving broken promises of dates to give this refund. In the end, it would be nice to have the $75 refund but I just want everyone else to know of my experience before looking to work with Ultraclean Carpets and Air Ducts.