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QUALITY CARPET

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Our installers are the best in the business. They have been with our company for over 10 years. We are now offering 6, 12 & 18 month interest free financing. Available to qualifying customers. Length of time for financing is based on what promotion is running.

Business highlights

33 years of trusted experience

Services we offer

Full newly renovated showroom. Thousands of samples for every type of floor! Free in home estimates. Carpet, Ceramic Tile, Laminate, Vinyl and Vinyl Planking. In Stock--Select Carpets, Sheet Vinyl, Laminate, Area Rugs and Remnants. Specializing in Custom Bathrooms and Custom Showers!

Services we don't offer

We do not offer Carpet Cleaning or Hardwood Floor Refinishing.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.617 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
6%
3
6%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.9
Showing 1-17 of 17 reviews

Paul R.
12/2015
5.0
carpet installation
  + -1 more
unknown
Description of Work: The installation of the flooring was terrific. Had separate installers for the laminate and the carpet. Both were professional and the installation looks great. The only thing that wasn't the best was the sales person in the showroom. She was very attentive while we were deciding on the flooring but as soon as we gave the deposit, the only way we knew what was happening with the order was to call her several times. She would return calls but never initiated a call to let us know the timetable of the order or to schedule the installation.
Rating CategoryRating out of 5
Yes, I recommend this pro

patrick D.
12/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: rugs. beaufitul job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

GARY H.
10/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: This contractor submitted a bid for a carpet installation job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN D.
07/2015
5.0
carpet installation
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Bryan A.
12/2014
5.0
carpet installation
  + -1 more
They fixed everything I asked them to and the work was good. It worked out just the way we wanted it.
Description of Work: They did a runner up the stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Gene G.
06/2014
5.0
carpet installation
  + -1 more
I would recommend this company. Installation was very quick and well done. The carpet quality is excellent. Customer service is very good - they helped us select a carpet type that met our need (i.e., low traffic room). Would use these guys again in the future.
Description of Work: Install new carpeting in the master bedroom; rip up old carpeting.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Patricia O.
05/2014
4.0
hardwood floor, carpet installation
  + 0 more
unknown

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Camille W.
05/2014
3.0
flooring contractor
  + -1 more
I don't know if I will use the again; they did an alright with the floor but they rushed the job. They didn't allow enough time and I explained this to the installer when he came back to do other things he need to do. They came back and did what they have to do but the actual job, I don't believed they realized what they were getting themselves into and so they rushed it.
Description of Work: Quality Floors installed my floors.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Kathleen R.
02/2014
5.0
carpet installation
  + -1 more
unknown
Description of Work: Purchased carpet and had it laid in the master and 2 other bedrooms and the dining and family room. Samples were provided to take home and the store personnel were patient and cooperative. The carpet was exactly as selected i.e. color, weight, etc. The installers arrived on time, did an excellent job, and cleaned up extremely well. A SUPER JOB!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Robyn D.
11/2013
5.0
carpet installation
  + -1 more
The installer (John) was great! He was prompt and professional and got the job done. I have had two great experiences with Quality Carpet! I am so glad I found them on Angie's List. When I am ready to carpet the rest of my house, there is no doubt who I will be calling.
Description of Work: Installed carpeting in two bedrooms and the family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Robyn D.
11/2013
5.0
carpet installation, flooring contractor
  + 0 more
They were very punctual and professional. The sales staff in the store is top notch! I am now waiting for my three rooms of carpeting to be installed.
Description of Work: They took up the old carpeting in the living room and dining room and replaced it with a beautiful laminate floor. They used the old carpeting to carpet my stairs down to the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Bob L.
11/2013
1.0
carpet installation, flooring contractor
  + 0 more
Quality Carpets installed carpeting in our home in Oct. 2013 and we have never had carpet that looks this bad. We had been told that John Giorla would be doing our installation. When he and another man arrived, he said they were also doing another installation at a house down the street. One or two other men showed up a little later and after a while, I realized John was not here and the other men seemed to be doing the work. We had another local flooring store install a laminate floor in our dining room in Aug. 2013. We had no idea they had installed the transition strips incorrectly until Quality installed the carpet. Contrary to what Mr. Graff says, at no time was I informed by any of Quality's installers that they were leaving us with a half inch gap under the wooden transition strip. This gap and the uneven floor surface are a safety hazard and in violation of the Americans With Disabilities Act, as we have since learned. Contrary to what Mr. Graff says, when the job was finished, the head installer John was nowhere to be found. One of the men asked me to call the store and take care of the balance owed so they could leave. He then asked me if I had looked at the carpet. Contrary to what Mr. Graff says, I proceeded to do a walk-thru on my own while two men waited in the living room. I did not see the gap initially because I had looked down at the doorway. I did not discover it until after they left, when I looked across the living room. If the only problem had been with the gap under the transition strip, we would have paid Quality Carpets to make the repair. But we have a much bigger problem with discoloration throughout the entire carpet and installation errors. We were initially told by John that it looked like roll crush and should disappear within a few days. When it didn't, we called Mr. Graff and he said the manufacturer (Shaw) would have to send an inspector here. Several weeks later the inspection was done and we were informed that the problem was roll crush. Quality wanted to send someone here to steam the carpet. But because just about every square foot of the carpet would have to be steamed, we did not want all that heat and steam in our home. There was no guarantee it would work and we did not want to risk damaging anything else. We began to notice other issues and in Jan. 2014 we had a certified flooring inspector do a thorough inspection of all the flooring installed by both stores. In addition to the extensive roll crush problem, she found numerous significant errors made by Quality Carpet's installers, some of which can be fixed and others that cannot. She confirmed that the padding had been cut too short on each step and in two of the doorways and found several protruding nails that would eventually tear through the carpet or cause injury to someone who stepped on them. She also discovered that the carpet had not been power stretched and securely attached to the tack strip and that is why the carpet had started to wrinkle. When Mr. Graff was notified of these installation errors, he chose to ignore them and continues to fixate on it being just a "minor roll crush problem", demanding that the resolution be on his terms. Mr. Graff was never present at any time during the installation or during my conversations with the installer John. And despite what he says, he has never been to our home to look at the problems. When he says we have "ongoing problems with 3 others", we have no idea what he is stating. The only ongoing issues we have are with the two flooring stores who led us to believe they would install the flooring professionally and competently but failed to do so. Mr. Graff has treated me with disrespect from the first time I notified him of the problems. He yelled and screamed at me so badly on the phone one afternoon that I had to hang up and that is the honest-to-God truth. He was angry over our negative review on Angie's List and threatened to sue us for slander. We then consulted an attorney and were advised that we are allowed to give an honest accounting of our experience with Quality Carpets on Angie's List. We were also advised by the attorney that we were supposed to receive a written contract, signed by both parties, instead of just the unsigned invoice we received. We filed a complaint with the NJ Division of Consumer Affairs. Mr. Graff responded to the investigator with numerous lies and inaccuracies and again refused to acknowledge any of the installation errors. He lied to the investigator and told her he had been in our home to look at the problems, but Mr. Graff was only in our home briefly on Oct. 8 to measure and was never in our home again. We reluctantly accepted his offer to return half of the amount we paid him. He kept about $1,000 of our money and we got carpet that looks like a dirty old piece of used and stained carpet in return. We had never before heard of roll crush or had any problems with it in any of the carpeting jobs we've had done throughout the past 35 years of owning homes. We have lost the normal use of our home for months now and have been inconvenienced beyond description. We are disgusted that after spending about $2,000 for brand-new carpet, we are left with a home that is damaged and will now have to spend more money to have a certified installer tear out what Quality Carpets did wrong and install a new product correctly. We would never want anyone to go through the nightmare we have been through. We are so sorry we ever chose to do business with Mr. Graff and Quality Carpets. Submitted by Dolores Long
Description of Work: Installed wall to wall carpet in our living room, steps, and upstairs hall.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$1,984.85

Response from QUALITY CARPET
Member had an issue with her previous flooring contractors. They put a transition molding in backwards and glued it to her laminate floor that they installed. Our Installer John and his crew go out to install her carpet and ask her to walk the job with them as is our policy to make sure the customer is satisfied with the job before the installers leave and collect final payment. Upon completion of the job she let us know how extremely happy she was with the job and made her final payment. At some point later in the day member called back to voice her concern with the existing Laminate molding in which we reiterated what the installer previously explained to her while at the job site, about the other company installing the molding improperly. We provided member with 2 options, 1 being that she contact the previous company and have them come out to fix THERE mistake which should be covered under warranty, this was not an acceptable option for member because she has on going problems with that company as well as 3 others. In fact the company that made the mistake will not even return her calls, which left her with option 2 she could order a matching molding and we would have our installer come out and install it the right way however we can not be responsible for the molding or damage done to her laminate because the other company glued it to the actual floor itself. That also was not a good enough solution for member. As far as the carpet we came back out to look at the supposed " dark marks" and do not see what she sees, however we follow protocol and file a claim with the manufacturer to have an independent inspector go out to determine if the carpet is " defective" or not. This is a process especially around the holidays it can take up to a few weeks. We are shocked and dismayed as the allegations that member made especially because we tried so hard to accommodate her needs and go out at no charge to fix another company's mistake. So what she said is false and unjustified. At Quality Carpets Inc. we pride ourselves in our workmanship as well as customer service. We won Best Of South Jersey as well as being voted #1 by Washington Township Chamber Of Commerce. We handle anywhere between 3,000-4,000 customers a year. Customer Service is not an issue.

Eric B.
11/2013
5.0
carpet installation, flooring contractor
  + 0 more
Ashley (of the sales staff) was not pushy and helped us find the right carpet once we determined what we liked. She understood our carpet needs (not a high traffic area) and did not try to sell the most expensive pads. She let us take a sample board home without obligation to buy. Their office staff is responsive both by phone and email, which was very convenient. The installation took 14 business days for them to receive our carpet from their supplier. They were nice enough to provide vinyl floor material for free around the basement walk-out door. Two men arrived as scheduled with a heads-up phone call. When we pointed out that they brought a different padding, they promptly arranged to have somebody bring the correct padding. They were pleasant and worked hard for 7 hours. Three days after installation, we noticed that a small area was not nailed properly. They came out without any fuss to fix it within a few days. We will use them again.
Description of Work: Sold and installed padding and carpet for our 700 sqft basement and stairs. New material only; no removal of old carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Bruell E.
06/2013
5.0
carpet installation, flooring contractor
  + 0 more
They did an excellent job. They are professional and they cleaned up their mess. I would use them again in the future.
Description of Work: I used Quality Carpet for my carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Marian S.
03/2013
5.0
carpet installation, flooring contractor
  + 0 more
Very professional and they carry a wide variety of flooring and carpeting at reasonable prices. They arrived on time, were very efficient and thorough, Its been almost two years and the carpets look great and I intend to use them in the future.
Description of Work: Installation of carpets, for the stairs and upstairs bedroom. Very professional and well done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bruell E.
03/2013
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Quality salesman came out to measure and then supplied us with an esitmate. The work was performed on the date requested. The installer was excellent. Did not scuff walls or baseboards. We have used Quality Carpets for years in our Rental Properties and also in our home. They are real professionals. They have a showroom with every kind of floor, rugs, tile, hardwood....which is very helpful!
Description of Work: Installed carpet in an apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

William P.
12/2012
5.0
carpet installation, flooring contractor
  + 0 more
Great Price, Honest measurements, great to deal with Mike the owner who also came out to measure, , gave a great price on best padding. Tore up old carpet and carted it away. Great team of installers who took no breaks and finished the job in one day and left my newly painted walls spotless. They moved every piece of big heavy furniture and completely took apart the bed and put it back together perfectly. The best flooring company I ever had. Great Work!
Description of Work: W/W Carpet Install and Old Carpet Removal including 2 staircases

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

    Contact information

    868 Delsea Dr N., Glassboro, NJ 08028

    qualitycarpetsinc.com

    Service hours

    Sunday:
    10:00 AM - 4:00 AM
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Carpet Cleaning

    FAQ

    QUALITY CARPET is currently rated 4.6 overall out of 5.

    Sunday: 10:00 AM - 4:00 AM

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 9:00 AM - 5:00 PM

    QUALITY CARPET accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, QUALITY CARPET offers free project estimates.
    Yes, QUALITY CARPET offers eco-friendly accreditations.
    No, QUALITY CARPET does not offer a senior discount.
    No, QUALITY CARPET does not offer emergency services.
    No, QUALITY CARPET does not offer warranties.
    QUALITY CARPET offers the following services: Full newly renovated showroom. Thousands of samples for every type of floor! Free in home estimates. Carpet, Ceramic Tile, Laminate, Vinyl and Vinyl Planking. In Stock--Select Carpets, Sheet Vinyl, Laminate, Area Rugs and Remnants. Specializing in Custom Bathrooms and Custom Showers!
    We do not offer Carpet Cleaning or Hardwood Floor Refinishing.

    Contact information

    868 Delsea Dr N., Glassboro, NJ 08028

    qualitycarpetsinc.com

    Service hours

    Sunday:
    10:00 AM - 4:00 AM
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 5:00 PM