Payless Maintenance LLC

unknown

The initial interaction went well. They flushed the system and performed the checks. Once the weather changed enough for the boiler to kick on the system did not work. We tried to call several times after this to get in touch with Payless, each time we tried to leave a message but the mail box was always full. I tried several more times the following week and finally someone picked up. We scheduled an appointment for the next Monday. I took off work to wait for the repairman, needless to say he never showed up. I tried to call more than several times during and after the scheduled appointment and never got through to anyone. Finally I went into work in the afternoon and they must have made room in the mailbox so I left a voice mail. No one called me back. Due to this experience we called another maintenance company and they promptly responded to my request for business.

My previous A/C maintenance guy didn't return phone calls, so I replied to an e-mail advert (probably due to an previous Angie's list inquiry) that was responded to the same night. After an short email exchange and phone call I scheduled a service appointment. Lisa offered me an appointment the same morning! The tech even showed up a little early. While clearly your experience may not be quite this fast you got to admit this is as responsive as any service provider could be. The tech was very pleasant and knowledgeable. He gave me diagnosis consistent with previous service calls, explained the options and did not try to oversell me on things I didn't need to fix immediately. My previous A/C maintenance company is somewhat less expensive but the bill was probably in the middle of what I've seen A/C maintenance companies charge. The responsiveness was superb - the problem was fixed about 2 hours after I scheduled the appointment despite being in summer busy season! I can't rate quality yet because the repair was just performed, but it was simple and I don't expect any problems.

See above.

The company has a very rude staff, phone service is terrible and they are impatient to respond questions and provide follow up. Quality of service is terrible, the service they did to my place lasted less than 12 hours. They diagnosed the need to replace the condenser of my AC. It took them almost a month and 4 visits to my house including one in which they brought the wrong condenser type and had to reschedule. After they finally installed the condenser it stopped working in less than 12 hours after installed. Even though they advertise to have an emergency service they refused to return to my house the following day to verify what went wrong and offered to schedule the follow up service for the following week. After a heated argument with their attendant she threatened to postpone or cancel the following week appointment saying "You know what? I can do even worse for you, we are not coming on Monday." and hung up on me. After I found another contractor, and called to inform the Home warranty company I was canceling the service with this company and canceling the entire request, the home warranty called them (probably informing they would not get paid) and they finally backed off a little and informed they were doing an "exception" to their policy and would call in their technician and pay him on the weekend to come to my house. I had a terrible experience and would not recommend this company's service.

No surprises, everything was done as promised, the installers were nice, clean, professional. Everything was cleaned up after the work. We are VERY happy. Well done, indeed!