I am not happy with them. It looked like they just covered up instead of replacing the grout which they were supposed to do within a week. I called him back numerous times within the week and in fact I threatened to go on Angie’s list. He finally called me back and actually he screamed at me on the phone. He did come back and do it and didn’t say one word and left without talking to me. I have used him three years but now I’ll never use him again. The price was fair. On the quality he was supposed to do something’s and it wasn’t done. He was there on time in terms of punctuality.
Description of Work: I recently did grouting in my bathroom and the company that did it was Grout Grouch Inc.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$400
Marilyn R.
07/2011
1.0
ceramic tile
+ -1 more
The grout came back up in the tile that he put in incorrectly. He did call back right away and showed up on time.
Description of Work: Grout Grouch Inc replaced the tiles in the kitchen floor about two years ago.
Rating Category
Rating out of 5
quality
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Nelson M.
03/2011
5.0
ceramic tile
+ -1 more
The workman was competent, professional in his manner, and on time. We appreciated the fine work done for us.
Description of Work: Removed old grout and re-grouted 30+ year old shower stall. Repaired some broken tiles & fixtures in the process. Also repaired a broken tile in the other bathroom while cleaning and replacing missing grout. (Did not need to be completely regrouted as in the shower stall.) Came back a few days later, after everything had dried completely, and sealed all the new work to help keep it clean in the future.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$810
Michelle C.
02/2009
1.0
bathtub refinishing
+ -1 more
The workman never removed all the old grout. When it dried it did not match at all. Gary (the Grouch) never returned my call. My plumber(who reccommended him) had to call 3 times before we got a response. He did come back and have another workman redo the job.I believe he would have ignored us completely if it were not for the fact our plumber was so persistant. He probably wanted future referrals.Also very messy workers. Neither man removed shoes before getting in tub, or put anything down to protect it. Did not clean up after himself. I had to cleam bathroom floor and vaccuum hallway carpet.
Description of Work: Hired to regrout between tub and tiles on walls and floor,also to regrout the tile wall corners.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$165
FREDERICK B.
05/2007
5.0
ceramic tile
+ -1 more
I think that they did a really nice job as my showers look a lot cleaner now that they did the work. The price was pretty reasonable and fair, they were on time and it was a young man that came out to do the work. He really knew what he was doing.
Description of Work: They re-grouted all of the tile in the showers in my three bathrooms which was about 100 square feet of tile all together.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
SONDRA C.
02/2007
2.0
ceramic tile
+ -1 more
There are two types of grout and they used the floor grout instead of the wall grout. Now the grout is coming out. I didn't call to see if they could redo it because it's been about a year.
Description of Work: They did the grout for the ceramic tile in my bathroom.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
01/2006
5.0
ceramic tile
+ -1 more
THEY SET UP A SCHEDULE SO HE AND THE PLUMBER COULD COORDINATE THEIR WORKING HOURS AND NOT BE IN EACH OTHER'S WAY. EVERYTHING LOOKS ABSOLUTELY WONDERFUL AND I AM VERY HAPPY WITH EVERYTHING.
Description of Work: THEY HAD TO TILE THE FLOOR AROUND THE TUB AND NEW SHOWER AFTER PUTTING IN NEW WALLS.
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Service Categories
Ceramic Tile,
Bathtub Restoration
FAQ
GROUT GROUCH INC is currently rated 2.9 overall out of 5.
No, GROUT GROUCH INC does not offer free project estimates.
No, GROUT GROUCH INC does not offer eco-friendly accreditations.
No, GROUT GROUCH INC does not offer a senior discount.
No, GROUT GROUCH INC does not offer emergency services.