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B & M Air Conditioning and Heating

Heating and Air Conditioning

About us

Founded in 1986 by Art Sautner the company also includes his sons Daniel and Marc along with a crew of 6 full time dedicated service and installation employees. Every project is estimated and fully supervised by one of the family to ensure the utmost quality from start to finish.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

Residential and Commercial Heating, Air Conditioning, and Ventilation. Including design, sales, service,sheet metal fabrication, and installation.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available

Reviews

3.36 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.4
value
4.2
professionalism
3.5
responsiveness
3.3
punctuality
4.0
Showing 1-6 of 6 reviews

Lawrence N.
05/2018
1.0
heating & air conditioning/hvac
  + -1 more
The installation went well, however, no followup and when the system needed to be checked after 4 calls they simply did not call back. I even called the cell phone of one of the sons to no avail. I would strongly use another company that is more reputable.
Description of Work: New HVAC System

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

ken S.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
We were very pleased with them. They were efficient. They did everything right.
Description of Work: I used B & M. They checked the heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas P.
08/2011
1.0
heating & air conditioning/hvac
  + -1 more
Based on my experience this company is not very reliable.
Description of Work: Contacted B&M on the recommendation of a work colleague. I needed some duct repair on my central AC system and also a new wall unit in my sunroom. The initial service call went well, technician was very knowledgeable and arrived promptly on time. Technician diagnosed the source of the problem and promised to come back with the necessary parts. I told them the timing wasn't critical since it was early May. After 2 weeks starting calling the office and left repeated message. No calls returned. Finally got the technician to come back. Existing duct was removed. Left again to get new ducts. Another few weeks went by, no contact. Finally got him to return, it was now determined that a different size duct was needed which he didn't have with him. That's the last I saw of him. It's now mid-August and I have given up on these people. The good news is it didn't cost me anything but my AC problem isn't fixed either.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
5.0


Ronald G.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
It turned out very well. They are replacing one that had burned up. They recommended a smaller one. They said we didn't need the larger one that we had. That was very good. They were good about taking care of us on the rebates. Other contractors that we talked to about this did not. They came when they said they would. They have come back a couple of times for minor problems. We were very pleased with their work. They weren't cheap but they got us the rebate from the state and a discount from Carrier. The price is before the rebates.
Description of Work: They installed our air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Katherine S.
07/2010
1.0
heating & air conditioning/hvac
  + -1 more
We did not receive a response except for the party line that the upstairs temperature could not be made cooler. We are considering small claims court since this unit is not performing and the company refuses to accept any responsibility.
Description of Work: B & M installed a new compressor for the second floor of our central a/c. It never really cooled properly but when the weather got hot it became impossible. The temperature on the second floor was 80 degrees and my husband has severe asthma. We called several times and all they could tell us was this was as cool as it would get given the outside temperature. However our old compressor was able to cool the second floor no matter how hot the weather outside. We got no satisfaction at all. We were told to call another company!

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$2,100

joseph G.
06/2009
5.0
heating & air conditioning/hvac
  + -1 more
I got a second opinion from B & M Air Conditioning because the first provider that I contacted told me that I needed to replace the whole system and quoted me $5500 for the work. The people from B & M Air Conditioning came right away, and they found that the only problem with the unit was a capacitor which would cost me just $24.99 a piece.
Description of Work: I had a problem with my air conditioning unit - it wasn’t cooling off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    763 Susquehanna Ave, Franklin Lakes, NJ 07417

    www.bmheatandair.com

    Service hours

    Monday:
    7:00 AM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM
    Saturday:
    7:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    B & M Air Conditioning and Heating is currently rated 3.3 overall out of 5.

    Monday: 7:00 AM - 4:30 PM

    Tuesday: 7:00 AM - 4:30 PM

    Wednesday: 7:00 AM - 4:30 PM

    Thursday: 7:00 AM - 4:30 PM

    Friday: 7:00 AM - 4:30 PM

    Saturday: 7:00 AM - 12:00 PM

    B & M Air Conditioning and Heating accepts the following forms of payment: Check,Financing Available
    No, B & M Air Conditioning and Heating does not offer free project estimates.
    No, B & M Air Conditioning and Heating does not offer eco-friendly accreditations.
    No, B & M Air Conditioning and Heating does not offer a senior discount.
    Yes, B & M Air Conditioning and Heating offers emergency services.
    Yes, B & M Air Conditioning and Heating offers warranties.
    B & M Air Conditioning and Heating offers the following services: Residential and Commercial Heating, Air Conditioning, and Ventilation. Including design, sales, service,sheet metal fabrication, and installation.

    Contact information

    763 Susquehanna Ave, Franklin Lakes, NJ 07417

    www.bmheatandair.com

    Service hours

    Monday:
    7:00 AM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM
    Saturday:
    7:00 AM - 12:00 PM