The Money Store

unknown

excellent

Overall experience are great.

Great Refi Experience.

We started working with Kevin Zhu from MLD Mortgage Inc. after our offer was accepted, and done with attorney review around the end of October. Once we paid for the appraisal fee, we pretty much can not get a hold of our loan officer, Kevin, often its his assistant we have to talk to. many times, he told us to talk to the underwrite directly, but when we called, the underwrite would transfer the call to Kevin again, as if they're playing hot potatoes. Kevin quoted us a very reasonable "floating" rate when the GFE was provided, but it's meaningless since it wasn't locked. After we paid the appraisal fees, he has never voluntarily called us to inform us about the rates. 30 days before closing, we learnt by the news on our own that the rates were going up, and we called Kevin intended to lock the rate before it went up. He gave us the rate that's 0.125 above all other lenders quoted us on that day for the same program with same terms as we have excellent credit scores. with only 30 days before closing and paid appraisal fees ($850), he knew we don't have other choices, but to go with his higher rate. he was cold and unprofessional during the entire process as soon as we paid the appraisal fees. After a series of conversation and phone calls with him, we didn't feel any confidence in him that we would be able to close on the scheduled date, as the underwriter kept on changing the contingency conditions and ask for different documents every other day. I would not recommend MLD or Kevin Zhu to anyone's mortgage needs.

I went with MLD Mortgage after talking with John Rec and Frank DelPesce. They responded to my zillow request for a quote. Although many others offered the same rate, they promised to beat any fees another lending gave me and said they would close in 30 days. They were smooth talkers and delivered nothing but a nightmare. I'm a Senior VP at a financial services company and know this industry. I obtained all the legal documentation needed. I had an unlimited rate lock and a GFE. I spent $350 getting an appraisal as well as the $1600 I lost in interest over the eight months it took them to not close. I contacted them every other day for nearly five months and kept receiving the reponse my loan was in underwriting and Texas is different. They finally quit responding. I filed a BBB complaint and after 90 days of not responding, they finally responded telling me they would give me the rate, but I was going to have to pay 2% of my loan to get that rate. It was over $5000 in fees at this point. Seth Kreiner from their law firm Kreiner and Kreiner explained to me they were not going to loose money on the deal. He was not willing to cooperate or give me any compensation for my loss. I did contact a lawyer and he did tell me I had a case, but by the time I paid him, it would not be worth the time or effort. Breach of contract! Run from MLD Mortgage and The Money Store. I gave them over six months for them to respond to me and now I will be letting anyone I know about this experience so they are sure they do not work with MLD Mortgage or The Money Store.

KEVIN WAS VERY PROFESSIONAL THROUGHOUT ENTIRE PROCESS; HOWEVER NUMEROUS ATTEMPTS AT EXTRACTING JUNK FEES WERE ATTEMPTED THROUGHOUT THE ENTIRE PROCESS, AND WE MADE AN EXCESSIVE NUMBER OF FOLLOW-UP AND COMPLAINT CALLS TO THE COMPANY TO ELIMINATE JUNK FEES, ADDRESS INCOMPETENCY OF 'PARTNERS' AND GET VALIDATION AS TO WHETHER THEY WOULD BE ABLE TO COMPLETE TRANSACTION. DESPITE EXPIRATION OF COMMITMENT, DUE TO INCOMPETENT PARTNERS, THEY HONORED COMMITMENT AND CLOSED, ALBEIT LATE.