Shamanski Heating & Cooling, LLC.

Extremely unprofessional! Stay away- take your hard earned money else where! Here is the long story: last week my heat went out, and I was shopping around to find out if I needed a new unit. Shamanski was the second place I reached out to; I had requested an update about what would be covered under warranty. I mentioned to others that I would commit based on a response. 4 days later, I get a call this morning telling me that someone would come out tomorrow to install a new part. When I asked for an update as I had requested- fairly reasonable to know if it's zero dollars or who knows how many thousands- the response I received was "do you want heat on or not? "and "we are not supposed to reach out to anyone". The next step, which I think is reasonable, is to ask to speak to someone who can be a bit professional at the bare minimum. to which I was hung up on. After repeatedly calling them back, my call was finally picked by that same person who transferred me to the owner by hitting the speakerphone button. got hold of someone owner. As I attempted to explain what happened, there was yelling in the background while the owner responded. The whole time, I was getting two responses to everything I said. All I needed was an update as to how much I needed to pay if it was not covered by warranty. The owners instead offered a whole slew of justifications and reasons why I was wrong. as to why I was in the wrong. Mind you, without hearing a single thing I said. That itself is testimony to their level of professionalism- without even needing to understand the specifics of what happened. If shamanski thinks it's perfectly normal to have a conversation with the customer on speakerphone with an employee literally yelling at the same time then I think it's safe to say that no one should trust them to unscrew a light bulb. I immediately canceled my service request with them and decided to wait another day (maybe more) to get my heat back on. Oh, and it's completely covered under warranty. In summary- I would rather pay someone else then have them touch anything in my house even if it's 100% free and covered under warranty. Avoid shamanski even if they come for free.

The tech found out my wires were eaten in my condenser so they rewired me and I was up and running quickly. I appreciated them coming right out.

I called shamanski and got right on the schedule. The tech showed up in the time frame that I was given and knew his stuff! I had my heat and ac maintenance done by them, as well as I added a humidifier to my house because my nose was so dry every morning from the heat blowing constantly. Their prices are very reasonable and I would absolutely use them again.