My Deck LLC

Excellent work and results!

The final result is absolutely beautiful! They gave us great advice at the start of the project, they were on schedule and on budget, with no nonsense or added charges. They kept us informed every step of the way and were very professional throughout. There was a little confusion at he end regarding a difference in interpretation of the contract, but they used the "customer is always right" approach, and we're totally satisfied. Definitely a top-notch operation! I find this review won't let me put in a price - it was $19,000.

Robert responded to my internet inquiry very quickly and I was able to set up an appointment at their showroom, which is a wonderful way to see the available materials on a large scale. Tom wasn't rushed when he came out to the house prior to the appointment to take photos and measurements. Robert provided a digital, 3-D rendering of the design, showed photos of completed projects and explained the entire process. He and his team were as accommodating as they could be.

Went well. Robert is very good to interact with and responsive to requests or concerns. The installers doing the work did amazing quality craftstmanship, with many compliments on the deck and quality of work from other contractors and observers. They were also very friendly and accommodating. The only complaint about the workmen is that they dropped their cigarette butts around the worksite and didn't recycle all their plastic drink bottles, even though we pointed out the recycling container in the driveway. They also tracked mud into our basement, but when we pointed it out, they were quick to clean up the mess. When it comes to follow up and correcting items, Robert is on top of that too. We've had settling issues as the deck was built on a new construction home and twice Robert and his crew have come out to shim the deck back to level/plane. There are only a few issues outstanding, but they are minor. When installing the DEK Drain system, some of the backsplash ends were cut too short by the gutter installer. With the flaps that channel the water into the gutter too short, the water drains outside the gutter or gets blown out by the wind. As such, substantial amounts of water at the edge drip down into the dry under-area of the deck. Robert has proposed a solution to hold them into the gutter, so hopefully that rectifies the situation. Overall, excellent interaction. Price is rated as a B as MyDeck is the expensive option, but you are getting what you pay for. All the references that we checked with before proceeding said the same thing, pricey but very good. We have intentions to add to the deck infrastructure and screen-in/wall-off the underside to make it a dry, usable enclosed space, and anticipate using MyDeck for that future work also. We would highly recommend Robert and his team at My Deck.

Ultimately, they did a good job and the end result looks nice. Although there were a few issues with installing rain guards, I was happy in the end and I would use them again.

There was a rain capture system also installed that gave me a dry area underneath the deck. passive deck lighting was installed that switches on when the daylight fades. The railing is metal and a gate was added to the stairs so that small children could not go down the stairs and disappear. The whole deck took a long time to put up but once we had gone through the punch list all items were cleared up without an issue.

The owner was extremely responsive and the deck looks great. The quality of work looks good. The only problem I had was that I went into this requesting that they put the deck 12-inch on center and he convinced me to go 16-inch on center. As a result, I had a very lousy deck.