Appliance Master

Tom was very professional and diagnosed our problem quickly. He offered several options to us and we appreciated his helpful attitude.

Quick response, great explanation of work and options (we needed to tap into manufacturer warranty) at a reasonable price. Will hire again if needed!

Donald was amazing. Thank you for repairing my dishwasher.

John was professional, knowledgeable and efficient.

On time, thorough, investigated and clearly explained options.

Quick response, very knowledgeable, and reasonable pricing.

I am extremely happy with the service I received. The part had to be ordered and came in exactly when they told me and then they quickly scheduled an appointment to install it (part notice arrived Saturday afternoon and I had an appointment for Monday!). Sebastian was knowledgeable, polite, helpful and quick. I will definitely use them again when needed and ask specifically for Sebastian.

The technician fixed the problem easily, was very pleasant and professional. We have used Appliance Master for many years and have always had a good experience.

Technician arrived promptly, quickly confirmed that the dishwasher drains and fills normally and advised that if the problem of running continuously persisted after a chemical cleaning, the problem was a faulty control board. Estimate for the replacing the control board was about $450 minus the initial $100 service fee, too much to sink into an old dishwasher, we all agreed. However, a new control board can be purchased online for $200 and the old one easily replaced, which would have been a worthwhile repair for me to do myself. The control board was replaced, but did not change the problem performance of the dishwasher in any way. A call to Appliance Master was quite unsatisfactory. They quite rudely implied that I could have ordered the wrong part or installed the control board incorrectly; and there was nothing they could do since I was not a "professional" and suggested I "call the manufacturer". I called another Bosch technician who told me the problem sounded more like a faulty water heater assembly. I don't mind paying $100 for a correct diagnosis, but Appliance Master should assume some responsibility if the diagnosis is incorrect. Lesson learned: Appliance companies prefer not to repair old appliances. Ralph's Appliance in Nazareth used to be more honest about it - they would not service any appliance over 8 years old.

Very happy with my experience with Appliance Master. Had a non-draining dishwasher I tried to fix myself but no luck. So based on Angie reviews I contacted Appliance Master. Very easy to work with and set up an appointment. James C came on time and fixed it very quickly (I should have figured it out myself). So also asked him about issue with the stove. He diagnosed it quickly and ordered the replacement part. Came back today and fixed it quickly. Would definitely use them again.

I was able to get an appointment quickly. Sebastian arrived on time as scheduled and was very professional. We had to wait for a part to be delivered; same timing and professionalism the second time around. We used Appliance Master many years ago and if necessary, we will call them again.

John from Appliance Master did a fantastic job repairing my Viking refrigerator. I received same day service with a professional. He communicated well about the issue and the parts were immediately available. It was nice working with knowledgeable and efficient people. I highly recommend this company!

It went very good. Louis was very knowledgeable and friendly. He initially told me the ice maker would need to be replaced but soon after he left it started working again. I called to let the office know we didn't need Louis to come back and replace the ice maker. They credited back the difference between the service call and my 50% deposit. We actually had our stove stop working the very next day and I called to schedule having Louis come back out.

I called Appliance Master after having a very bad experience with another repair company. While I had to wait some time to get an appointment, because there was a cancellation due to Covid, I can honestly say it was well worth the wait. The technician, James C. who came to repair my DCS Oven was amazing. First, I should mention that the service charge was half of what another company charges. Secondly, it is deducted from the cost of the service call if you decide to proceed with the repair. I was very fortunate that my tech was honest, efficient, friendly, patient and explained that he just needed to replace the pilot ignitor. I was also very fortunate that he had one on his truck. He was done in under 90 minutes. I also asked about some of the pilot lights that were on the blitz on my stovetop, he patiently explained what it would take to repair it and help me ***** whether or not the cost would be worth it. That is excellent customer service!! There is no doubt I would call Appliance Master again and refer them to my friends. I took the time to write this detailed review because James provided excellent service and it is worth sharing. A shout out to Kari and the girls in the office, for their friendly and professional demeanor.

quick and expert diagnosis and repair. fair price. great service and no headaches

We had used them before and knew that if we didn't hire them to do the job that there would be a service charge. They came on May 4, 2021 and said that we needed a new garbage disposal. We gave them a down payment of $500+. Never heard from them again. I called several times and was promised a call back . . . nothing. Finally, I got an email in August saying that the part was back ordered. They had our money for 4 months. I am sorry but the fact that they use only one company to get the garbage disposal, is not my problem. My sink was backing up for months with junk. I held up my side of the contract, they did not. They refused to refund the entire down payment. They said that they were entitled to the original service fee because they diagnosed the problem - the garbage disposal was broken. I did not need them to tell me that. IT IS VERY BAD BUSINESS on their end. So, be very aware that this company will not do the right thing by their customers.

The tech was very knowledgeable about diagnosing. He wrote up a work order and explained that if under 10 years it would be covered by parts and maybe labor. So I called LG and they were ready to start the process of getting the part to Servicemasters. When I called back Servicemasters to find out how much the labor would be because it was not itemized They told me they do not service LG because they do not have the warranty contract. If I were able to diagnose And also know they don’t service LG warranties, I would have chosen another company that does. So stuck with a $103.00 payment for nothing. Unfair to the consumer and terrible business manner. Would never recommend them to anyone . Sadly the tech was the best part .

No response from vendor. Regardless of whether they want the job in the end, an exploratory call and or some referral advice would be professional.

Donny arrived right on time, both visits. He assessed the problem quickly and returned within about a week with the new part. Repair was accomplished very quickly and the oven has been working great since the repair at the end of Dec. 2020. Donny and his assistant were both very nice and totally professional. I would definitely recommend Donny and Appliance Master. I also liked the emailed appointment confirmations I received shortly after scheduling on the phone.

The service was punctual and thorough. The Appliance Master technician was knowledgeable, polite and very easy to work with. All in all, a positive experience.

Mike, the tech, was very professional and thorough in his diagnostics and installation of the replacement parts. The appointment was made quickly and the parts arrived in a timely manner for installation. I would certainly recommend Appliance Master and will definitely use them again in the future!

Terribly! After appointments were scheduled incorrectly, diagnosis was incorrect followed by wrong parts being ordered and no urgency from management to fix the issue at all; I would describe my experience as terrible. If you need your appliance repaired stay far away from Appliance Master in Flemington.

Great!! Tom arrived ON Time, explained everything clearly, explained what was needed for each repair and why it was needed. He even suggested that we do not do the suggested repair on one of the appliances because we might be better off buying a new one.

Very well. The technician was prompt and professional!

The tech wasn't wearing ANY PPE; not even a mask, he had to remove some socks & smaller items from the top area of washer; it took him all of 20-30 minutes. He charged me over $180 & when I did my 2nd load of laundry I heard a loud noise & went in to find that during the spin the front of the machine had blown off & slammed against the inside of my folding doors. They only offer a 30 day labor warranty & since I didn't do the 2nd wash until after the warranty was over I'm SOL. DON'T TRUST THIS COMPANY; THEY ARE A SCAM!!!!!!!!!!!!!