George J Keller & Sons LLC

I am overall satisfied with the work except couple points. 1) The installation dragged out longer than expected. I signed purchase (not lease) contract in early December 2015 and was expecting it to be done in March. Instead, it was done in the end of April. I didn't receive any status updates unless when I inquired. While I understand the permit process could be out of their control, better communication would had been helpful. 2) The installers are not from George J Kellers & Sons. The contracted the actual installation to someone else. I am neutral about their work. I found nails on the driveway, and I said to the head person please be careful not to leave any nails since I have a baby running around outside. I had to pick up more nails in the afternoon myself. They were ok, not great, not bad. My dealings with GJK after installation has been smooth. They scheduled inspection, and informed me when the meter will be replaced by the utility company. GJK's meter (tied to the solar control panel) broke, and they promptly ordered a new one (although not yet arrived). I rate them A overall.

Excellent, Mike came when he said he would for estimate. Very professional. E-mailed us to let us know when roofers would start. Roofers arrived on schedule, worked quickly. Cleaned up mess.

Excellent! The team was responsive and the work was done beautifully. They did an excellent job with cleanup and I could barely tell that they were even there.

The company representative, Brandon, looked at our porch roof and spoke with us about what we wanted done. He told us that he would have an estimate for us in a week. After not hearing from anyone we contacted him and he stated that "I will find out in the office why you didn't receive it and make sure it is on its way". When nothing was received again contact was made and nothing but excuses were given. At this time we expressed to them that if they weren't interested simply let us know, no big deal. Again more excuses and promises. All of this has transpired over a three and a half week period and to date we have yet to receive a quote and have moved on with another contractor. BTW, all contact was made by way of texting as they do not seem to like answering their phone nor returning calls. Not the kind of contractor I would do business with.

**PLEASE SEE " What did the provider do" ABOVE: Unfortunately, there was an issue with the composite product which started "cupping" and lifting, to the extent that it was dangerous to walk and especially so after a rain as the water would not drain. I called Dan Keller (son!) who came the next day, saw what had happened and immediately (and I do mean immediately, on the spot) stated we have to correct this. After choosing a different manufacturer and complementing color/texture (the original color was no longer available) he had the entire deck replaced. While the planter boxes did not display the cupping/lifting, they too were re-done. As far as how did it go: Fantastic. The work was performed flawlessly, the same as the initial install and the workmanship was absolutely beyond reproach. The only thing I needed to to was to temporarily remove a fence and gate that I had installed after the initial install, and that was at my request as I had done the fence. The employees of Keller, better described as craftsmen,worked around my fence supports and, while I didn't think this possible, actually improved the appearance from the initial install which was excellent to begin with.

The estimator was very professional – not pushy, the price was very moderate, they scheduled us quickly. The day of the job, the foreman explained everything to us they completed the job quickly & thoroughly.

Initial start went well with salesman Dan, presentation and documents were clear and detail with related work, but that was the best of my experience with the company. Start of project was a little slow, communication via email and/or telephone is terrible. Initiated credit processing with bank; however, their office never fulfilled their end to complete the transaction, they responded that one of their personnel needed to be released and paperwork was never fulfilled, leading us to re-apply for the loan for the second time. Miscommunication with layout of solar panels with on-site team, correct same with no further discrepancies, ensure work is according to what is discuss over the table. Roofing and Gutters were done very well. After installation of solar panels, received detailes by Dan of someone coming over to the house to takes us step by step with the solar panel software setup and use, never happen... Dan if you're reading this, very unhappy, gave you plenty of time and benefit of the doubt. Interesting after all this I get a final bill of 85.00, for referring someone, mismanagement of my account, and not following thru with final solar panel services.

At the time of the initial engagement (2005), the company was responsive and professional and i thought it was a great price. I don't live in a large home and this was a complete roof replacement. The price was in line with other estimates we received; neither the highest nor the lowest. We would not know there were issues until we started to be hit by heavy rain storms in 2012 and 2013. We started to see leaks in our chimney, culminating with damage to the ceiling in our living room. I immediately contacted George Keller and Sons. I explained that we had an issue and he sent someone out to inspect. He informed us that we had no flashing installed around both of our chimneys. I looked it up online and learned that FLASHING is a CRITICAL component to keep the roof waterproof. I asked GK&S why FLASHING was not installed with the new roof. I was told by GK&S that flashing was "not in my contract". They then sent me a contract/estimate for $2500 to install the flashing that should have been installed the first go around. This happened several years ago, and I finally found a roofer willing to repair this work. When i was pricing this out to several other roofers, they were all very surprised that flashing was not included and stated that it is part of a normal roof install.

Since I did not receive a call back, I contracted with another company. I have since communicated with George Keller and Sons and they seem nice and very apologetic. In light of our recent conversations, I would consider calling them again if I ever needed roofing and window work done again. I know they have an excellent reputation in our area.

Upon installing the new vinyl siding their crew did damage without advising us. We discovered they broke a radon pipe, damaged flashing around our sunroom, and damaged the surface of our deck. One of the "sons" was aggressive and argumentative when we brought all this to their attention. They begrudging did the repairs. It was only a year later we were told by a radon specialist that they re-installed the fan upside down, so our system was not functioning properly all that time. When we then also needed Sandy damage repaired, we reluctantly went back to the them. After 5 months and over 6 broken install dates and 30 emails they finally came out. This after they had started and completed 2 other jobs on our street during that 5 months. We could never us them again.

About 3 months after the roof was replaced, we noticed a small leak/bubble in our ceiling. When we called the company back, they came out and realized our skylights didn't have the correct sealing around the windows on the roof. When they fixed that, we continued to have leaks. We ended up paying them an extra $3000 to put in the new skylights so we didn't have to look at the terrible sealing job. We are still having problems, and the company refuses to admit it is their problem or do anything about the leaks. I would not recommend this company and they are very unprofessional!

Materials were delivered in advance of the arrival of the two man crew. The gutters and fascia board were removed from the house. The fascia flow vent was installed. There were two sections in front of the house that already had soffets, however there was solid wood preventing ventilation. The crew removed the soffets and drilled large holes to allow for ventilation. All gutters were replaced with new gutters. Also, in the front because of a peak, there were two valleys that required kickback flashing. This was overlooked by the crew but was finished at a later day by a different person. The kickback flashing and gutters have worked excellent and the fascia flow vent gives the attic and crawl space much needed ventilation.

George J. Keller & Sons, LLC does excellent work, crews are professional, the end-of-day cleanup excellent, however the communication with the office was awful. The contracted work was not completed within the time frame stated. I was told this job would take 2-3 work days barring weather etc. Actual total time to complete this project was about 30 hours over several days. I made a request that all the wood that needed to be painted be delivered early to me so I could have it done when needed. Only some of the wood was delivered. The rest was brought the last day of construction. Leftover wood from a siding project in 2010 was used to cover over the weather sheilded areas The fiberglass covered deck floor was initially painted the wrong color. It was corrected when weather allowed. My rebuilt deck looks great, but I will need to paint in the spring.

As timing would have it we got our new roof on during the winter so scheduling was tough between cold snaps, but they worked well to coordinate it. Installation happened in a day and a half and they cleaned up very well and when I had a couple of concerns they addressed them and made sure I was satisfied. This group are very professional and the real deal. They were clear going into it, were organized doing the work and took photos through the process, and stand behind their work. My salesman Brendan was very straight forward and very helpful, and went above and beyond.

They did a great job. The quality of the work was very good and they were also very thorough job.

the price was the best quote, also bob is very knowlegeble service was done in two days , very efficient no problems

Window was originally installed January 2014. The first Window had a small dent. Keller replaced it December 2014 free of charge after many setbacks with the supplier..

Aside from a few delays, which were mostly weather related, everything was great!.

Customer service was great. They notified me when the work was to be done and when inclement weather would post-pone matters. The sales process was very clear. I had a ton of questions that were all answered by various members of the team. Good responsiveness during the project. Crew was clean cut and diligent. Clean up for the most part was great. Good job overall.

Keller installed a new roof and siding in about 2010. Since then, the roof leaks around the chimney when we get heavy snow and between the house and garage during heavy rain. They did respond to calls about the chimney leak, saying I should get a roof rake. They have not responded to calls about the garage roof. I have given up and am hiring another company to fix the issues.

From initial meeting to working getting done, they were very easy to work with and extremely accommodating.

Dan the owner showed up for the estimate and apperaed very punctual, no-nonsense and professional. I was impressed. Sadly, that was the last I saw of those qualities!! After some delay (on my part) in signing the contract, I waited an additional 2 months for George J Keller & Sons LLC to set an approximate date so that I could be home when work was being done. I needed time to adjust my work schedule, and I was not comfortable with major work being done to the house without someone home. Maure, the "customer service contact" is anything but! She provided no service, aswered no emails, returned no phone calls, and answered no questions! I called Dan and he finally called back and told me when they would finally show up. Of course I got another "form letter" from Muare 2 days later that was totally inconsistant with what Dan had said. Eventually I recieved a form letter telling me that the crew would show up the day before Thanksgiving, leave a dumpster in my driveway and start the job. Really?? After I waited 2 months, on the day before a holiday when I am set to have lots of people at the house, you want to start a re-roofing job and leave a dumpster and materials blocking the driveway, then leave it over a long weekend? I asked them to wait one more day and Dan agreed to start on Monday after Thanksgiving. I recieved another formatted letter from the "non-existant" Maure (who still has never responded to any emails or calls) confirming the date and saying that the dumpster and materials would be dropped off over the weekend and the crew would be here by 8 am on Monday. Nothing showed up over the weeked, then I recieved the first non-formatted email from Maurie on Monday an hour after the crew was set to start work and after I had taken the next 3 days off from work, saying that someone got sick, the materials would be delivered later that day, and the crew would be there on Tuesday at 8am. As I write this review, it is now Tuesday at 10:30 am. No crew, no materials, no dumster and no answer on any of their cell phones or return calls from my many messages. Im fed up!! I have now invested 2 days of pay from missed work, and 2 months of waiting for a job that never even got started!! DONT BE FOOLED BY THE APPARENT PROFFESSIONAL IMAGE. ITS ENDS AS SOON AS YOU SIGN THE CONTRACT!!! *******UPDATE******* It is now about 3 months after writing the first review. Shortly after the review above was posted, I finally heard from Dan and he got the ball rolling on the project. He apologized for Maurie and assured me that I would not have to deal with her anymore. I allowed the job to go forward primarily because I didnt want to start n getting estimates all over agiain. Once the job was started, it went smoothly. The roofing job was finished in 1 day and 2 days later a different crew came to intall the gutters. The gutter installers had no idea about the issues I had been having with the existing gutters and planned on reinstalling the exact same thing. I got Dan on the phone, worked things out and yet again had to reschedule because different materials were needed. The job was finally completed and it looks fine, the guys all cleaned up and all of the installers were great. A month after install, following a particularly bad winter, giant icicles formed and were hanging percareously from my new, extra wide gutters,right over my door. I sent Dan a few pictures and by noon the next day, he had one of the managers out to look at the house. He assured me that the gutters were fine, explained why the giant icicles formed and how to prevent it from happening again. This company seems to have been going through some sort of transition and things got out of control. Dan eventually made good on his promises, and was there to stand by his work after the fact.

Our roof was 20 years old and was not leaking, however we were planning on having solar installed and wanted to have a new roof under the panels. We talked to five companies about re-roofing (second layer) and solar leasing. Dan was our salesman from Keller and was fantastic. He was the only person we spoke to who knew we could not install solar panels over a second layer (due to local building codes). The price he quoted for both solar and the roof were lower than anyone else for a better product and a complete tear-off. The work was completed in one day and if you didn't look at the new roof, you would never know they were here. Clean-up was impeccable. Our solar went online in February and the install was almost as painless as the roof. Keller's price per KW for solar beat everyone else's. Once installed, we worked with Matt to get the service up and running with the power utility. After it was activated we had 5 bad inverters which Keller quickly replaced. They were very responsive when the problem arose and Matt communicated with us throughout the process. He spent time explaining the web-based monitoring system and answering my questions. Now we just need some sun.

The service went well. The crew completed the job in about 1 day. They did a good job and were on time. They followed through and were happy to answer any of your questions. They were would do anything we asked. It did take a while to schedule the service because it was right after hurricane Sandy, but they were good at keeping in touch about the service.

Although I had some reservations about the way new shingles were installed I did not expect my roof to start leaking within a year. My calls to the company were neither answered nor returned. Took me a while to trace the leak to a badly installed and hastily caulked chimney flushing. I do not recommend this company.