Eastern Insulation / Eastern Contractor Services

I moved into a new build about 6 months ago that Eastern Insulation did the insulation and air seal for in the attic. I was having heating issues in the winter so I had an HVAC guy and energy auditor come out to the house to assess the situation. After checking the propane and heat pumps, we went into the attic and looked at the insulation installation and air seal. Many of the attic penetrations (light fixtures from below, duct work, wall tops, etc.) had not been sealed properly, were half finished, or not sealed at all. In addition, some of the fiberglass bats had already fallen out of place from some of the internal side walls. I was very dismayed to see this on a new build and unfortunately have no recourse because the work is out of the warranty period.

Staff is professional, they worked efficiently, and left space swept clean. There was one hiccup but staff was responsive and addressed concern promptly.

Salesman was great, very responsive and helpful. Work seemed to be done well and was done on time, but they left holes unpatched. Maybe that was a disconnect, but was really disappointing to have to call someone else in to patch after I’d just paid these guys. The WORST part of this experience was they took almost two months to send me an invoice and then started calling me every two days to harass me for payment - I thought the work was done reasonably and was happy to pay, but their disorganization should not lead to my harassment.

The work was done to specifications and to pre agreed price. My only comment is that it took my review to realize the person that was sent initially had not performed part of the works (installing rafter vents). Once the company was contacted, they were responsive and sent someone to finish the works. I would recommend performing a quality control.

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There is a huge disconnect between what the workers need to do their jobs and what the salesman promises. The office would inform us that the workers would be here at 7 am three different days yet no one came and no phone calls. The friendly workers finally came to take out the old insulation only to find out they needed to leave. This left us without any insulation in January. They also had to borrow our things because they didn't have any needed for the job. One of the workers left out attic door open when they left us without any insulation. I come home to an icy house. Such a mickey mouse operation.

I have no idea if the actual insulation is any good but if the rest of the work is any indication I don't have much faith in it. They did a terrible job of patching up the holes in the walls and the ceiling was so unflush that I had to get someone else in to repatch it. They also didn't cover the furniture so it was covered in dust, they did not vacuum afterwards and worst of all when they moved a large piece of furniture they didn't put it on anything and scratched my floors pretty badly. I sent in photos of the scratches at the company's request. No one got back to me until I had called 2 or 3 times. Finally they sent someone out to "fix" the floor, which meant a guy with a can of floor wax, which does not take scratches out of a wood floor. He called his office and said someone would call me about what to do next. I never heard anything. I called the office today and spoke to someone who has promised to get back to me by the end of today. We'll see. I rated the price average because, although I think the price for the insulation was good I now have some expensive repairs to have done. I cannot recommend this company at all. Everyone makes mistakes but you should make them right. They have had several chances to make it right and have not. The work was originally done in June.

After contacting Eastern via email and they sent a rep to come out to give an estimate and explain what his company could do. We wanted to coordinate the aluminum siding being removed from our house, the insulation being blown in, and the new siding being installed. Eastern was good about setting up a schedule to make this work. Two days before the work was to start, they called and said that they needed to push our start back a day. Normally this wouldn't be a problem, but the siding contractors would be challenged if the work wasn't completed on time, so Eastern called back and assured that the workers would be here to start as scheduled. The company was competitive with other estimates and even offered to beat the other local company with a 5% discount. Wally and Sebastian, the workers, were prompt, pleasant, and worked well together to insulate our house. Although the job took slightly longer than planned (old houses are a bit tricky to work with) the workers were able to not get in the way of the siding contractors. They did a great job cleaning up when the job was complete. I hope that we will have lower energy bills this winter.

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Eastern Insulation was doing a really nice work. The work itself is highly dusty, but they helped us moving all furniture together so they can cover and protect everything from the dust. Also one guy was always vacuum cleaning to make sure it stays as neat as possible. Both men worked fast to get everything done on one day.

Would not recommend.

First, I have to say that we didn't use Eastern for the job so it's that type of review. They did an estimate for us but failed to give it to us or follow up. After Hurricane Sandy, we lost two gutters and were recommended to Rob Driscoll and his company for a repair. I called on a Thursday and he said he was able to come on a Monday. He called on Monday to say his other appointment in my area canceled so he wanted to come the next day. I don't know why he still didn't come to my house, but I was fine with it. I assumed he was there the next day (we didn't need to be home for the estimate since it was outside) as scheduled until he showed up on Wednesday (we happened to be home). Would never have known he wasn't there when he said he'd be. Moving on, we let it slide and waited for his estimate. When one hadn't come by the following week, we called and he said he would email it. I even emailed him to ensure he'd have the right email address to easily respond. He still never sent it. We obviously went with someone else and called them a to let them know and they apologized on his behalf but it was a waste of our time when we could have had the gutters repaired during that time period.

I used Four Seasons Insulation, a daughter company of Eastern Insulation, to do work on my remodeling project. Overall everything went really well and I would recommend them.

The end result was good, but I had to be there and keep an eye on them. They did not have a supervisor on hand while the work was going on. They had some equipment failure as well while I was there that slowed down the job. They just dropped the crew in a truck without a supervisor. At the end of the day I got what I wanted at a reasonable price. The process itself was a little painful. Normally they put 2 inches, and I told them that I wanted 3 inches. He started spraying and he only put 2 inches, and I told him that the contract read 3 inches. If I had not been there he would've put only 2 inches. One person who was doing the spray foam around the windows was putting just a bead of spray foam around the opening. They were trying to cut corners and finish the job as quickly as possible. They were courteous, though. When I told them how I wanted it to be done they did exactly that way. I had to be there to make sure they were doing what they were supposed to be doing. Most people don't want that.

I called Eastern and the sales rep came by within a couple days to take measurements. He gave me multiple estimates for different types of insulation. They were able to schedule the install within a week. The two guys that showed up were professional and did great work. I hate dealing with contractors, but these guys were no problem at all. I recommend them and would hire them again if i need similar work done in the future.

Unfortunately as with any sort of low skill job they didn't speak English very well. While removing the old stuff, they were leaving a lot small pieces behind. I tried to convey to them to get the bits and pieces up, but they didn't listen or want to understand. I ended up calling and even then it didn't get much better. Because they seemed to be working sooo fast, I ended up getting a dust pan and small broom to follow behind them picking up what they left. I had at least two garbage bags full of insulation they missed.

THEY ARE VERY KNOWLEDGEABLE AND HAVE VERY HELPFUL TIPS. THEY ARE ALSO VERY NICE AND EASY TO DO BUSINESS WITH. THEY HAVE NEVER BEEN LATE FOR AN APPOINTMENT AND THE WORK THEY DO IS EXCEPTIONAL.