Russo Seamless Gutter LLC

In 2012, following superstorm Sandy, my garage roof started to leak. I filed a claim with my homeowner’s insurance company (NJ Manufacturers) and received a settlement. I called a few local roofing contractors and selected Russo Gutter. I liked your salesperson, and your price was right. I contracted with Russo Gutter to replace the roof and install new gutter extensions above my garage and family room, which were damaged during the storm. Your price was quoted to me as $1700. As I recall, you charged me an extra charge for replacing of a few sheets of plywood above my garage under the leaky roof. You performed the roofing job while I was at work. When I came home, I noticed that you installed new gutter extensions above the roof over my garage and family room. I was under the impression that I had a brand-new roof above my garage and family room. Recently, I noticed a leak in the back of my garage roof. I called Russo Gutter. I requested a warranty consideration and was told the back roof was not covered. I was quoted $1300 for the repair of the back garage roof. I called a second roofing contractor for an estimate and was informed that the back garage and the family room roof were never repaired. They had the original 2-layer roof on it. The roof shingles were never replaced as I thought. The bottom line is Russo Gutter fooled me. In spite of my verbal discussion with the Russo salesman that you will replace the roofing shingles above my garage and family room. You only replaced to shingles above the front section of my garage roof. Yes, you installed new gutter extensions above my garage and family room roof as promised, but you failed to install new shingles above the entire garage and family room roof as we agreed upon. Live and learn. The next time I have a roofing job done. I will be present to verify that all contracted work was actually being done. By puling this type of dishonest trick, you made some extra money, but you lost me, one of your loyal customers. I will never do business with Russo Gutter again!!!

Job well done. They also gave me an indication of the state of the gutters, although their prediction that the gutters would not last another winter was overly pessimistic. They also gave me a reasonable quote on replacing the roof.

Russo did a great job and I am very happy with their service. They arrived when they said they would and completed the job quickly. They took away all the old materials and left everything neat and clean. They have subsequently cleaned the gutters and I will continue to use them for that.

They did a very nice job and were quick and efficient.

prompt service and reasonable price

Crew came onto the property and did the work quickly, but without ringing the bell or knocking. I finally realized the dog wasn't barking at the mailman and went outside to find them already done. (It was a small job!) But they should have let me know they were on the property. One section of the gutter wasn't pitched correctly and sagged in the middle, which was revealed as soon as it rained and accumulated water. I called the office and they were responsive, and sent a different crew who fixed the problem within a week.

It went very well. The service was very prompt and very professional.

Very well; came on time, responded to the needs, recommended both short term and long term care for the both the roof & gutters, and just did a really good job.

They came and cleaned out about 200 feet of gutters without a problem.

The 2 young men did an excellent job! Cleaned up all everything. They even fixed an area under the gutter where an animal tried to get into the house! So pleased with the job!

Excellent job. Scheduled quickly and came on time and did a good job.

Super... on time at the agreed price. Would definitely use again.

The offer was for $360 for the first 100 linear feet and 4$ for each additional foot period. There was nothing stating and extra 5 ft. for every inside or outside corner. So the estimate came back as 500 linear ft. @ $2,300. Based on the Offer which was very specific, should have been $1,320. My measurements were 240 linear ft. of gutters and 100ft for downspouts totaling 340 linear ft. My house is basically a rectangle, 58' x 36', my measurements are spot on and not even close to 500 lf, Sales rep had a lot of reasons to justify his numbers, maybe the average joe would have bought into but to me it was all smoke... Bait & Switch I believe they call it, don't expect them to live up to the $360 deal as it's written...

There were problems from the beginning. After the first appointment, we found that the the gutter covers were removed, but discarded. The contract called for removal and reinstallation of the gutter covers. Upon inspection, we found that the gutter covers had been removed and discarded. The contractor had to return, reclean the gutters and replace the covers with new covers. This work was done in November and December. Less than six months later, our gutters started overflowing during a significant rainfall in two locations as they did prior to our $350 gutter tuneup. We had actually noticed this problem earlier but thought that this was an isolated issue. We wanted to wait for another heavy rainfall when we were home to see the problem as it occurred. When we called Russo about three weeks ago to advise of this problem, we were told there is no warranty on gutter tuneups or resets and advised that only new installations were guaranteed.We were told that we would be a $125 minimum service fee for the contractor to come out and address the problem. Customers should be aware that this contractor does not stand behind its maintenance jobs. We will now have to pay another contractor to do the repairs on work that should have been taken care of during the two trips to the house to perform the work. We wanted to to use a local contractor rather than some unknown out of county contractor that probably would have been less expensive. Customers should be advised to request a contract that spells out every detail including whether the work is guaranteed, and for what period of time. We have videos available that better illustrate the problem but cannot be attached to this post

Signed the contract and also collected 1/3 of the amount to replace existing gutter. Rescheduled the initial appointment and did not showed up on the day of the service without any advance notification.

Never got a proper estimate. Appeared flawed or over stated.

They were a NO SHOW!! Salesman gave a fair price for work. Contract written, signed and $200 deposit given. Contract stated work must be done on April 26, 27 or 28 2017. Company cashed deposit check and one week later never called to confirm appointment. Had to call salesman and was given appointment for April 27, 2017 at 12pm. 1230pm Russo hadn't showed so I called and was told that the crew was delayed and would be there shortly. Few minutes later office called and said I wasn't even on the schedule! Office manager Eddie came to the phone and then stated that my date had to be pushed to May 1, 2017 because they were behind due to weather! I was never contacted about this change and burned a vacation day for nothing!! Will never use or recommend this company to anyone!

The job itself went very well. They were extremely accommodating. I guess the only issue I had was that I was not able to be there on a certain day and I clearly explained it to their office a week in advance. They scheduled it anyway and so I had to do some re-arranging of my schedule and it really made things difficult for my work day.

Wonderful! We set up a yearly contract so I don’t have to worry about keeping up with it!

Made an appointment, they showed up when they said they would and did a great job.

Showed up on time and did a nice job.

They're very responsive. They replied right away after I bought the deal to schedule the appointment. They showed up when they said they would. It was very thorough as far as what they came in to do, there's not complaints there. What I like, they sent me another soliciting more service, but they actually sent the other work that they do, they don't just clean gutters, and it was actually other work that I was looking to get done.

the price was much higher than we expected when we bought the deal. It turned out to be an reasonable price. Took them much longer than expected to qoute the work and then do the install. The work was done well.

He performed the gutter cleaning and repaired some small damages.

They showed up on time, worked fast and cleaned up after themselves. It is kind of basic work and they do it fine.