Par-Troy LLC

the installation seem to go well but the Heating in my radiators is uneven now. the kitchen and back bedroom area radiators get much hotter than the rest of the house. they won't come back to adjust it unless I pay $158. This has been going on since the end of last winter. so now I have to keep my thermostat 6 degrees hotter than I used to with oil. and the kitchen area is too hot!

Great. Technician drained and flushed the water heater.

Awful. Never even got a call back on the quote after they looked at job.

Wonderful service! Technician went way out of his way to be both friendly and professional, but also took time to explain the whole procedure. Thanks for great service at a very reasonable price!

I was impressed with the service man, he really knew what he was doing and was able to explain everything I didn't understand.

I have a contract. They attempt to sell us longer lasting more advanced filters. They need to stop pushing for the filters since we have already said no. Par Troy bought out York and they made sure we got a good price on the contract.

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I have had problems with my unit, and I am not sure if they are capable of trouble shooting the issue. I had them work for me, they did a nice installation, but they don't seem to have the proper resources to trouble shoot the unit. There is a warranty, but for the 5 years that I have had this unit, they haven't been able to resolve the issue, where it airs out in the middle of the winter, and you have to go downstairs maybe 4 or 5 times during the winter and reset your unit. I got an extended warranty from them, and a life warranty on certain parts.

The workman was Marco. He is a real gentle soul. He was very thorough and helpful and takes a lot of pride in his work. He went over everything that he had done in a way that I could understand without making me feel dumb. I had actually just cold called Par-Troy because I was dissatisfied with the lack of courtesy from my original Furnace Company guy. The old company that I employed had installed the York central air system in the 1st place and those guys weren't that bad, but their service guy was very brusque and grouchy. I finally realized that I didn't necessarily have to have the Furnace serviced by the company who installed the thing, and I am so glad I did. Marco went the extra mile and patiently explained the best place to get filters and reminded me to change the filters every 2 months or so. I would highly recommend this Company.