I had to look up what "turn and burn" meant, because I had never heard the expression before. It is in reference to fighter pilots shooting/dropping bombs and then turning and leaving. I assume this is in reference to us doing the gutter cleaning and then leaving your home. Honestly, I'm not sure how long you would have wanted us to stay at the home. With respect, it would have been awkward after a few hours of a couple of workers just sitting around while you and your family are going about their business. In 99.99999% of the homes we provide service at, once the service is completed, we do leave. There is just that .00001% where a family adopted little Nicky and brought him into the family. I am using levity, of course, but you see my point about this term. In all seriousness, here is what happened. [Member name removed] purchased an Angie's List deal during the second busiest time of the year. He bought it on 6/9/15. We sent a message through the Angie's List Message center that day and a direct email detailing service/scheduling/etc. Within 48 hours of purchasing, we emailed him a date for 6/25/15, sent on 6/11/15. At a stretch, you could call this 3 weeks. Technically though, this was 12 business days after purchasing the deal. From when we sent the actual date, on 6/11/15, it was actually two weeks. So two weeks and two days. So what is missing from the customer’s detailed review. They don’t clearly indicate that the knew, from go, that it was going to be the two weeks and 2 days, as we emailed them the date. At this point, if it was too long of a wait, they could have cancelled. No one made them wait. Honestly, at the time, with our size, we had the fastest turn around times of any company in our field, so if they had went with a competitor . . . I can say that the longest quote we got for calling competitors to check their schedule was two months. On a point of just logic, whether you have an appointment in two weeks, two months, etc, if you have been given the date and then, on your own, responsible for keeping up with the date, you wouldn’t be angry and the other party. I have gout, and I schedule follow ups months in advance. We are in August now and I don’t see the doctor again till December. That being said, I have a date, and the doctor’s office will call and remind me of the date, as we did call this customer the day before and remind him we were coming out the next day. That’s a 24 hour reminder for the same day we emailed two weeks ago. I think just about any customer on the planet would say that this at worst, is per for course. We did give the customer instructions on the day they booked of certain things which are not our responsibility, IE out of our control. Included in these are moving furniture, as we don’t want to be liable if something breaks. We also say if there is anything you don’t want to get dirty, move it. We also have a whole big paragraph, the biggest section of what we sent warns the customer, very clearly, that if the gutters have been neglected, if it has been longer than 6 months between cleanings, that the debris will be decayed, and will come out as splatters of dirt. We warn about this well in advance, as we have 0 control over what type of debris is in the system just the same as a dentist has no control over how many cavities are in your teeth. So if we show up, and you have furniture out, we can’t move it in case it breaks, but we assume you know what to expect, and proceed with the job you hired us to do. We try our best to do ground cleanup as well as possible, but as the customer indicated, he knew a gutter cleaning was coming, knew 2 weeks in advance it was this day, got a call the day before that we were coming out the next day, and he leaves white linen patio chair cushions on the back of the home, within feet of the gutter. There is a comment about finally talking to him. The customer went online to a website to purchase the deal, and we were notified of it, once again, online. We sent emails in response as this seemed to be the customer’s preferred method of contact. However, our phone number is listed on our profile page, on our website, in the emails. At any time, he could pick up a phone and speak to any of the 8 people we have staffed in the office, just sitting around waiting for calls such as his. We don’t have any psychics on staff who just “know” when a customer wants to talk. When he bought the deal, which was already paid for, and we got the information, we booked him for the earliest possible date we had and sent him all the pertinent information to the email he provided. We didn’t really have anything more to say, and if he did, even if both arms were broken someone could have dialed for him and put it on speaker. So to sum up: It was just over two weeks, but customer knew the date the whole time and never cancelled, which they could have done. Customer knew date we were coming and requirements, and we called the day before. There was plenty of notice to move the furniture. We do leave properties after the service is complete. You don’t want us hanging out for meatloaf, do you?