Ned's Pest Control

Would not give even a range of dates for service. Charged my account and then never showed up. Crew came to the house in mid December, took pictures and left. Said they didn’t have equipment to reach the high gutters, even though they had serviced the house in the past which makes me think they never bothered to clean them the previous time. Interaction with the crew left my wife feeling very uncomfortable when I was not at home. ‘Very sketchy’ were the words she used. On the positive side, they did refund the money they took in October when I terminated the appointment. Won’t call them again.

This company charged me $325 for a service never provided and hasn't refunded me. Based on my experience, the company's business model is to try to pressure you into signing up for cleanings and cleaning plans for your gutters that you do not need. I called having had my gutters recently cleaned by another company but needing help with a repair. Both reps I dealt with insisted booking cleanings was a necessary first step before they would do a repair. I reached an understanding with one rep that their cleaning crew would do an inspection and then a repair in due course and was charged $325 but when the invoice came it said it was only for a cleaning. I emailed to ask a manager to contact me but they did not respond. I called to cancel the cleaning and another rep said they would refund me but they still haven't done so, so I'm out $325 at the moment despite them having done no work. In the meantime I have been able to get the repair done through a contractor who did it on the first visit and didn't charge me for a cleaning I didn't need and didn't need to make two visits. Their second representative read to me notes from the prior representative that bore no relation to what I had described. The first rep also said they couldn't call me when they arrived at the property (necessary so I could show then the issue and check on the work they did). My sense is that the reps are on a script to pretend they know about the issues and book cleanings, not interested in learning the details about your actual issue. I've asked to be refunded but they are not responding.

I called to schedule this service around November 20 last Fall. The person on the phone was not able to tell me exactly when they would come to clean the gutters, but assured me that it would be over the next couple of weeks. I asked if they would call when they were coming because I would like to be home, and he said no we don't do that. They said they would charge my credit card while we were on the phone setting up the service, and I would know they had come when i saw a hang tag on my front door. When I expressed concern that winter was coming and I would like more reassurance that the service would be done before that, I was rudely and forcefully "reassured" that they have been in business for XX years and never missed a cleaning etc etc. I decided at that time not to work with this company again next year. Weeks went by and I never saw a hang tag, so I assumed that it had gotten lost somehow. Today, January 25th, I found an orange Ned Stevens hang tag on my door. I figured I would call to ask about that, and they said yes they had just come to clean the gutters, two months after I paid for and tried to schedule the service. I understand that this is their business model but it doesn't work well for me. 1 - They should take the credit card and not put through the charges until the service is complete (like every other business does, Amazon, all retail websites, etc) and 2 - They should be able to send an electronic message of some sort when the service is happening / complete (a piece of paper left outside is not sufficient). Again today I got a speech about how long they have been in business and their great customer service. This company is expensive and for the price they charge they should do much better with understanding what they can commit to in terms of scheduling and with customer communication. Not to mention their constant robo-reminder phone calls are obnoxious. I'll go with the local guy from now on.

Great - we have been on their regular service plan (3x per year) for awhile now. Never have to think about the gutters - they just get done regularly and stay clean. Super convenient.

They have a special and it was sort of okay for me. The special includes cleaning the gutters a week ago and then once in the early Fall and then once in the late Fall and one next March. That was all for the $500 that I paid. The qulaity of work was very good.

Appeared to do a good job though hard to tell since I can't see all the gutters on my roof. Unfortunately, they came just before leaves from trees fell so gutters that were visible were full when I looked. Company is very assertive about signing people up for annual plan with multiple cleanings throughout year (not clear about need) and/or other additional services. Due to weather, final cleaning for my house was delayed yet kept calling to renew plan. Took several months before final cleaning performed despite several days when could be done. When I spoke with them about lack of responsiveness, they indicated having a long list of houses to do. Would suggest they have sales reps move to clean gutters since apparently need more help there.

They were very polite and they clean up after themselves. They leave with a little black bag with all the debris. They don't have a problem giving me a senior discount and they doesn't raise their price for 3 years now. I called them the first time because my daughter refused me to go in the ladder myself and I picked them because they send coupons in the mail. They do give contracts but I didn't make any contract to them, I just call them when I need them.

After the job was done, I called to find out about the condition of the gutters and if any repairs were needed. I was told that the gutters were fine, that they had forced water through all of them and that there were no leaks, no damage, no need for repairs. I paid the bill. The next time it rained, I saw two leaks in the gutters. There hadn't been any leaks before the work was done. I sent in a copy of the invoice I had already paid with a note about the problem with the leaks. I never heard back. A few weeks later, I got a call telling me that it was time to have my gutters cleaned. I said that I thought maybe they were calling about my report of leaky gutters and they said no, they just thought it was time to get my gutters cleaned. I explained the problem with the leaks and how no one had responded. I was told that a manager would come out and test all the gutters to figure out what needed to be done. I was given a four-hour window during which I should wait to speak with the manager they were sending. No one showed up and I was just getting ready to go out when a manager did, in fact, show up. He said he had no instructions from the company about what time he was expected. He told me that he couldn't test the gutters for leaks unless he cleaned them first. I told him that it didn't make sense to have the gutters cleaned two days before a hurricane. There were very few leaves in the gutters at that point and I knew there would be lots right after the storm. The manager agreed and said he would come back after the storm, clean the gutters, and test for the leaks. Later that day I got a call asking why I had sent the manager away and refused to let him clean my gutters. I explained that this is not what happened, but I still got an email later saying that I had sent the manager away. The story does go on and on, but it's all about the same. I currently have a date for Ned Stevens to come back to clean and test my gutters, but was told by the New Jersey office that since they had given me a specific date, rather than a range of dates, I would have to give them a credit card to pay in advance. I told them that I would not do this and they were fine with that. Clearly this is not a policy they have, just an attempt to get money up front. I will update this review after they've come again.

They didn't do anything. They came and then left with out cleaning my gutters.

This is the second year I have used them. I was hesitant last year when I first called them. From the name, it sounds like you're calling a local person, someone named Ned Stevens. That's really not the case. This is a NJ based company that has a decent website and 800 number. I don't know if the local people are independent contractors or if they only work the Ned Stevens, but they did get the job done. Last year I didn't want to pay ahead of time--they usually want you to pay by credit card when you set up the appointment. My neighbor had used them, but I was still hesitant. They ended up working it out, and charged my card after they completed the service. This year I called them on Monday, Nov 5th, after Sandy the Superstorm. My gutters were full from everything getting blown around. This time I paid ahead of time when I set up the work order. They say they will get to it within the next week, but I was amazed when the showed up the next day! (Nov 6). I was home this time, and they came, quickly blew out the leaves and junk, flushed the gutters and downspouts, and they were gone...Very quick but they did a good job. It would have taken me hours to do what they did in 15-20 minutes. Now they will try to sell you on the idea of having your gutters cleaned 4 times a year. Maybe there is some validity to this, but I didn't go for it. I will probably call them again next year...in the fall..when the leaves are down.

Fast and effective. They've already followed-up for a second cleaning and we'll use them again.

I would recommend them. They tend to do a good job. They don't need a lot of supervision. They can come when I'm not here. They have to schedule around the weather. You have to pay attention. I have used a couple different services and they all take the stuff out of the gutters and put it in plastic bags. They should use the paper bags. There service is what I would expect.

they cleaned my gutters 4 times a year, quite well. then I had them install new gutters to replace poorly pitched gutters. they arrived on time and stayed on budget. they cleaned up well.

Very professional and prompt. I called them on a Sunday evening and left a message. I received a call first thinkg Monday morning. They came and went two days later. They also left a bag of what was removed from the gutters. I like this as it proves the work was done. I would definitely use them again. Excellent expirience for the work required.

I like them. I haven’t had a problem with my gutters since they’ve been doing this work. They come on a regular schedule and nobody has to be home. I haven’t had a problem with anything. They seem a little pricey to me but I haven’t done any comparison shopping and so I don’t know. I’ve never had a situation where I had to call them to come. The first time I called them and they were very responsive. They are very professional. I am planning to use their services again in the future.

Good. As long as they have access to water, they can clean the gutters with no one here. They do a good job cleaning up and gather all the debris in one bag. It would be nice if they used something biodegrable instead of plastic trash bags, but I don't mind transferring things, and I realize most customers probably just want it to go out with the trash. The weather does need to be good enough for them to work, and occasionally it's snowed before they get a chance to clear the gutters. It helps to call and schedule.

They came and went. They did a neat job. We haven’t had any problems with the gutters. They come four times a year. They leave a bag of what they clean out by the sidewalk.

Everything went fine. They were efficient.

I spent about a couple of hundred dollars and I thought that it was reasonable. When I entered into that particular contract for that year, a year ago they charged my account immediately and yet did not do the work for several months. They finally did the work and I had no complaint, but I did not like the idea that they were drawing the interest on my money well in advance of them doing the work. I did not think that it was the right business practice. The quality of work was good and they did not do the work for a couple of months because it was a safety issue and I agreed with the safety issue. I did not want them to send their guys up on the roof to clean the gutters when there was snow on the ground or ice around, but I think that they should not have charged my charge account. When they cleaned the gutters, they put everything in a plastic bag and left it out on the street and I had told them a year before that they should not do that because Winchester where I live does not have trash pick-up and they just did not do that.

They charged me $150 on the job. The work was great. They will tell you that they would come out at some point during the week. Later, they will come out and do the job. You don’t have to be home when they come out. They will leave a little note on your door once they finish their job. My husband had shopped around and had decided that they had the best price. So, I used them to do the work. I will definitely use them in the future.

Everything went well. He was efficient and tidy.

The initial call to Ned Steven's was interesting. They were able to quote me a price over the phone based on a couple questions (building type, basic size, # of downspouts, access, etc). When I asked when I could schedule the job they could only say "within the next week” They did not make appointments for specific days. In addition they wanted payment upfront. I told them I was not comfortable paying upfront, so they were willing to do the job, leave the bill on the door and I could pay by check or call with a credit card number. Won't you know it; they showed up the next day and did the job. Even if they could have called a couple hours before arriving, I could have arranged to be home. I found this practice very odd. They did clear the gutters of the leaves (from what I could see without getting up on a ladder, which is why I called them in the first place). But I found one of my downspouts clogged after the cleaning. I thought part of the job was to clean the gutters and make sure the downspouts were clear. The next day I was work on my front door and heard water running. I looked down and found my spigot cracked open and water dripping from it. Now since I was not there to supervise the work so I don't know for sure, but I suspect they used my water and failed to close the spigot all the way. So when I paid my bill, there was a check box for a customer survey. I checked off the box asking for a customer representative to contact me. Three weeks later I have yet to receive a letter from them. They did what they said they would do, they came right away, they are insured but I am not sure I am ready to use them again.

Went very well. Returned my phone call at 9 pm on a Sunday night when he suspected a safety issue with our service panel. Was concerned that an emergency repair was needed and offered to come immediately. Work was done very professionally, he communicated with us about the work needed, and gave us a very reasonable estimate. Knew that cost was an issue, and did his best to keep expenses down. Would use him again, and plan to.

I was given a quote over the phone by the operator that answered the call. The cost of a no-contract once-off cleaning would've been $135 (very reasonable). When I asked how much to repair an end cap, she told me you cannot repair an end cap and must replace it - and if you replace it, you have to replace some amount of gutter (starting at $275 and up). Three other companies gave quotes - including one that came to the house and did the work, and none of them said that I had to replace the end cap and some unspecified amount of gutter. I felt they were trying to rip me off, especially since they hadn't seen the gutter or end cap before saying that.

They showed up on time and basically did everything without supervision. What I really liked about them is that a few days later, I received a call from the office informing me about a broken spout (which I knew about before) and the front gutter hanging to low so that water (potentially) can run behind our siding. It really felt like they just wanted to inform me about it, there was no obligation to hire them again to fix these things. I would certainly recommend this company.