Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Astre Appliance Service

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation

About us

We offer the best appliance repair service in NJ. We repair all makes and models of household appliances in northern NJ. We hire and train all of our techs and we do not sub contract. We are family owned and operated for over 50 years and we commit ourselves to 100% customer satisfaction. Our goal is to give you same day service at the most competitive price, with the industries, cutting edge procedures. Astre appliance offers no service charge with repair, and a full 2 year warranty parts & labor on all the work we perform. All of our tech's are factory trained to bring you the latest repair techniques.

Business highlights

71 years of trusted experience
Emergency Services Offered

Services we offer

Repairs & parts of household appliances-refrigerators, dishwasher, clothes washer & dryer, ovens, stoves, & cooktops

Services we don't offer

Appliance sales

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.721 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
10%
3
10%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.3
professionalism
4.7
responsiveness
4.9
punctuality
4.8
Showing 1-21 of 21 reviews

David A.
06/2018
5.0
appliance repair
  + -1 more
I called Monday, made an appointment for Tuesday. The technician came on schedule and did a great job. I would definitely hire them again.
Description of Work: Leaking Washing Machine repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Christine B.
05/2017
5.0
appliance repair
  + -1 more
The problem was diagnosed quickly and it was an easy fix. The tech had been there once before to repair this freezer, and I like when the same serviceperson comes out, they are familiar with the appliance.
Description of Work: Repair a leaking freezer at the office

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

carol H.
01/2016
3.0
appliance repair
  + -1 more
unknown
Description of Work: the guy did not really talk to me or tell me what was wrong until I questioned him

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Ugo Joe P.
12/2015
2.0
appliance repair
  + -1 more
I asked for some type of estimate.... but he kept repeating we use a flat price based on the problem. However they could not tell me a price for this repair even though they knew the part [over temp sensor] was the repair. He told me they use a price book which we did not have..... apparently only the repair guys [drivers] have this mystical flat price book. IDK why they could not me a range... finally they game me a $350 price for replacing the computer; an unrelated repair. How does that help me. My wife called another company on Angies list and they give her a price estimate repair along with their hourly rate if it went beyond what was stated and a 10% Angies list discount... hum, seems to be the winner. lets see how it goes BTW, They where prompt to answer the phone and did offer to come the same day..... I would have given them a try but I was not comfortable with the mysterious pricing structure
Description of Work: called for problem with built in wall oven. This was a common problem with a know fix. They only quoted a $99.95 service call fee which they would wave if they repaired it.... the problem is they would not give any price; other than to say they use "flat book" pricing.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0

$350

Naomi R.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked automatic cleaning and reset function.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$106

CAROL C.
02/2015
5.0
appliance repair
  + -1 more
They did what was required. They're a very good company. They were cooperative, timely and they have reasonable price.
Description of Work: They repaired my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Peter R.
12/2014
5.0
appliance repair
  + -1 more
It went well overall. The problem with the oven started right before Thanksgiving, which was bad timing - they were able to squeeze us in and get there before Thanksgiving, but they couldn't do the repair as they needed to order parts. The only mishap was that a couple of times they told us they would come on a certain day, but then they didn't have one of the parts - this happened once or twice. The one time they were good about calling to let me know - the other time I had to call them to find out. But once everything was scheduled, they did quality work. I believe, but have no way of verifying, that the repair was fairly priced - just based on conversations with others. Overall I would recommend Astre - mostly for the simple reason that you get a human being on the phone most of the time when you call. And secondly its a family owned business that's been around for 45 years, so you have to figure they know what they're doing.
Description of Work: inspected thermidor double wall oven - provided estimate for parts and labor, ordered parts and came and did the repair. so far the oven works

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,100

Marty S.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anita S.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: | | |replaced the ignition on clothes dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Greg B.
06/2014
5.0
appliance repair
  + -1 more
Kurtis from Astre Appliance Service handled my job. He was very professional and experienced. I had smelled burning from the dryer, and he confirmed that lint had built up and was burning underneath the dryer. He was very honest in explaining the charges based on what we needed to do. He also explained that he/the company does not handle duct service and I appreciated his information. When I opted to handle some of the cleaning myself, he explained step-by-step how to do it (an easy job which would have been an additional and needless charge if I had had him do it). I was very happy with the help he provided.
Description of Work: assessed burning smell from clothes dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85.55

Patricia S.
06/2014
5.0
appliance repair
  + -1 more
My refrigerator was leaking every time it dispensed water. Astre came promptly and pinpointed the problem quickly and fixed it.
Description of Work: Refrigerator leaking when dispensing water

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

Patricia S.
05/2014
5.0
appliance repair
  + -1 more
My dishwasher just stopped working. I thought a fuse went but when I flipped the fuses it still did not work. Astre came the same day (live in same town). And fixed it. It was a loose wire. Got it working quickly.
Description of Work: Dishwasher stopped working.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Gerard A.
02/2014
5.0
appliance repair
  + -1 more
WE HAD SEARS COME AND 'FIX' IT TWICE. KEPT BREAKING DOWN. SEARS IS TERRIBLE, THEY MAKE APPOINTMENTS THAT THEY DON'T KEEP. UNPROFESSIONAL, RANDOM PEOPLE. THESE GUYS WERE TERRIFIC
Description of Work: FIXED THE ICEMAKER IN OUR REFRIGERATOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dina M.
10/2013
4.0
appliance repair
  + -1 more
All went well, but man, expensive!!
Description of Work: Fixed dead ice maker in fridge.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$407

ruth B.
09/2013
5.0
appliance repair
  + -1 more
My 12-year old Dacor gas range was taking too long to reach temperature. Rudy, the repairman, replaced the igniter and the range now works beautifully. He arrived on time, was professional, neat and clean. The job took about 30 minutes. I had another issue with my range as well as the range exhaust fan. Rudy took down the information. Anthony, at their office, researched the problems and within a week called me back. They gave me estimates for these repairs which were reasonable. I will be using Astre again for these repairs. This company is very responsive and their charges are reasonable. I recommend them.
Description of Work: Replaced igniter in gas range

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Anil S.
03/2013
3.0
appliance repair
  + -1 more
Overall i would not work with them again. I think his attitude was very rude and their pricing was high and not clearly explained before coming down.
Description of Work: My dishwasher needed a part replaced because the water was not draining completely. The repairman was able to fix it but I really didn't his attitude. The person doing the work was very rude. Only consoling part of the whole experience was that the job was done correctly and my dishwasher is working.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$300

Response from Astre Appliance Service
[member name removed], I am very sorry for the negative experience you had. We are a small family owned business and we try to do our best with 100% customer satisfaction but it's the sad truth nobody or company is perfect but that is what we strive for. We value your feedback very much and would like you to know we had a sit down with the tech who was out there. Our policy is to use our nationally distrusted job rate book for pricing and to explain the pricing before performing any repairs. He has since been re-trained and monitored. We do hope we hear from you again if you require any in home repairs.

PARIMAL C B.
03/2013
5.0
appliance repair
  + -1 more
It went very well. As I described above, it was a short and efficient visit.
Description of Work: The serviceman came, looked at the appliance ( a cloth-washer ), identified the problem and fixed it. He was gone within half an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$86

Response from Astre Appliance Service
[member name removed], thank you very much for this review. Rudy really is a great tech after over 37 years in the business he has become very efficient in his job and we are very happy that he was able to get your appliance repaired quickly. We strive for 100% satisfaction with everyone.

David R.
01/2013
4.0
appliance repair
  + -1 more
I dealt with them before with parts because I can usually fix things myself. They are very nice. It was an expensive lesson but I think fair. I value places where I can walk in and they know what they are talking about and can share, and they do that.
Description of Work: I used Astre Appliance Services last month. They fixed a dishwasher for me. It turned out to be something in the drain going into the main kitchen sink drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Anthony C.
08/2012
5.0
small appliance repair, appliance repair
  + 0 more
My sister just bought a house in Fairfield (right down the street from my own). She had water spitting out from the front she called astre appliance which is the local repair company. They came right away which was the next day since we called them late in the day they couldn't come till the next day, Anthony called me in the morning and gave me a window of 12-2 the tech Kurtis came out and knew right away the valve wasn't closing and water was always running into the dishwasher. He drained all the water for us removed the dishwasher and replaced the valve. GREAT!! :)
Description of Work: Replaced a fill valve on my sister's Kitchen Aid Dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Anthony C.
08/2012
5.0
appliance repair
  + -1 more
Had a big problem! My fridge wasn't cooling or freezing this morning, I was loosing food I called astre and spoke with a Maddy and she did her best to get me on the schedule right away, luckily they had a cancellation and they were able to put me in and within 2 hours I had a tech at my house and he installed a new board on my GE refrigerator.
Description of Work: Had a refrigerator not cooling or freezing, was loosing food and needed service. Rudy was the tech that came out, he was a little rough around the edges but he told me he was doing it for over 30 years so I'd probably be a litle burnt out too lol, he knew right away what the problem was and had the part on his truck, he replaced the motherboard on my Ge refrigerator in the back of the unit, it had to be pulled out and it was a little bit of a hassle for the guy but he got it done really quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Kristin M.
06/2012
5.0
small appliance repair, appliance repair
  + 0 more
Service was excellent. Anthony responded to repair request quickly after I sent. He called and explained everything and was very accommodating. He was able to get a technician out on the same day. Technician arrived promptly and was very knowledgeable. He walked me thru each step of repair and answered all of my questions. He was very helpful. Also, I was able to get my refrigerator checked on same day, he gave estimate and analysis and even though I didn't have him do the repairs, he still fixed broken door and gave me recommendations. He was very honest and I found out that repairs were very costly, so makes more sense to buy a new one. So they actually saved me money. I would Highly recommend them and I know that I will be using them for all of my future appliance repairs. Excellent customer service. Anthony was great.
Description of Work: My gas dryer was not drying clothes & had gas smell. They came and diagnosed problem, gas coil needed to be replaced. They fixed it. Then my refrigerator has been having problems, so they were able to check both appliances by same technician. Was so convenient. Found that refrigerator was not worth repairing, replacement would be more economical. They were very honest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

    Contact information

    376 Hollywood Ave, Fairfield, NJ 07004

    www.njappliancerepairs.com

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small,
    Appliance Sales and Installation

    FAQ

    Astre Appliance Service is currently rated 4.7 overall out of 5.

    Sunday: 8:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Astre Appliance Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Astre Appliance Service does not offer free project estimates.
    Yes, Astre Appliance Service offers eco-friendly accreditations.
    No, Astre Appliance Service does not offer a senior discount.
    Yes, Astre Appliance Service offers emergency services.
    Yes, Astre Appliance Service offers warranties.
    Astre Appliance Service offers the following services: Repairs & parts of household appliances-refrigerators, dishwasher, clothes washer & dryer, ovens, stoves, & cooktops
    Appliance sales

    Contact information

    376 Hollywood Ave, Fairfield, NJ 07004

    www.njappliancerepairs.com

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM