We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business
They were available immediately even though I didnt have an emergency repair. The guy was very conciencious as to not walk on my lawn (joke between him and I) the serviceman was a good guy, very quick and to the point. He gave me a spot on estimate BEFORE doing the job. I will definitely hire them in the future, and so should you!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ann K.
04/2013
N/A
Very responsive
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
OTIS F.
03/2013
N/A
Great Team
Rating Category
Rating out of 5
quality
3.5
value
4.0
responsiveness
4.5
Yes, I recommend this pro
Kim P.
02/2013
N/A
Prompt response. They arrived during the service call window, correctly diagnosed the problem with my washing machine and had the machine fixed and working in less than 30 minutes. I thought the pricing was fair. This was a very positive experience for us and I would recommend them to others.
Rating Category
Rating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
Ruth R.
01/2013
N/A
This company was the first to respond to my query. I explained that I was calling for a friend who was a senior citizen and wheelchair bound - and that her refrigerator/freezer was not cold . Rich said he would wave the $55 fee for the estimate. He said freon was needed - it would take time to work. Express was called again, as the freon was not working. A second person came, changed a small part, and said the need for freon was wrong. He said Express would send a refund, as $180 had been paid the first. time and part was less. No refund has been recieved so far, and the repair was almost a month ago.
Rating Category
Rating out of 5
quality
5.0
value
3.0
responsiveness
2.5
Yes, I recommend this pro
Ann V.
01/2013
N/A
Great service; on time; professional; within my price range for repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Steve W.
01/2013
N/A
Very pleased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John B.
12/2012
N/A
Prompt arrival, pleasant serviceman,recognized problem immediately,repared quickly,very reasonable charges.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Beth V.
12/2012
N/A
This is the second time I have used Express Appliance, if the need comes up I would call them again.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Lee S.
12/2012
N/A
Called within minutes. Came on a saturday evening to get a part installed. They were awesome.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Bernard W.
12/2012
N/A
Excellent experience. They scheduled service to meet my needs. Very prompt. Very knowledgable. They had to order a part and returned next day, to my schedule. Very pleased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ann W.
12/2012
N/A
The technician they sent was very helpful and did a wonderful job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gordon L.
09/2012
N/A
Quick to respond & came out quickly. Extremely honest and polite.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ben P.
09/2012
N/A
Our fridge was not cooling. Rich came out same day on Saturday and pinpoint the problem in less than a minute. Did a temporary fix and returned with part on Tuesday.
Rating Category
Rating out of 5
quality
5.0
value
3.5
responsiveness
4.0
Yes, I recommend this pro
$240
Jose M.
09/2012
N/A
the repair job was great.they showed up on time and really new what they were talking about.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$258
Cornell K.
07/2012
N/A
The service was quick and the technician knew exactly what the problem was with the washing machine. I was blown away at how simple and easy this process was. The repair cost was extremely reasonable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$179
Yifan Z.
07/2012
N/A
It took them a couple of times to replace electronic board, first wrong type, then a bad one. They got job done on the same day, but not cheap. They do offer two years labor and part warranty.
Rating Category
Rating out of 5
quality
4.0
value
3.5
responsiveness
4.0
Yes, I recommend this pro
$350
Elizabeth J.
06/2012
N/A
A repairman who was actually early !! Quick repair, working great now.