Katham Industries, Inc.

Katham Industries, was hired by the previous owners of our home to install a new boiler system on or about 1/6/20, to date this boiler installed by Katham is currently 3 years old. Boilers typically last a minimum of 20-40 years if properly installed. Since the installation there have been multiple issues all related to the boiler: On 3/26/21, we paid Katham to run a new wire to our first floor thermostat, because the wire that they installed back in 2020, failed or was defective. On 10/29/21, we paid them to install a new boiler transformer, as the one they installed back in 2020 was defective and Katham only honors their work for one year. On or about 7/2023, we contacted Katham to inform them that we noticed soldered joints are failing and visibly corroded. This was either due to them using copper instead of the existing black pipe, the pipes not being soldered sufficiently or defective solder being used. On 9/12/23, Katham's owner, George Katrandjian came to our home with two young mechanics to look at the work and quoted us $1600.00 to remove the failed copper and replace with the same. When asked why he wouldn't use black pipes as recommended by many other local boiler companies, his response was that he did not need to use black pipe. I offered to pay for the cost of the black pipe and to pay for the labor, he refused. When asked how long he would guarantee his work if he used copper pipe like before he said 90 days when all his work before was guaranteed for 1 year. When we expressed dissatisfaction to that his response to us was that I should hire someone else. After the poor correspondence and customer service, we looked at this company's reviews online and found several documenting similar issues and the owners condescending attitude. We were not asking for anything free, we just wanted our boiler to be repaired properly so we did not encounter issues again in the near future. Now we are forced to pursue other remedies for the substandard work.

They repaired it but ripped her off royally for the part needed. Charged almost $700 for the same relay switch available at Home Depot for $250. Their rationale for the ripoff: If you buy a box of spaghetti in a store, you pay $2.00; if you eat it in a restaurant, you pay $20.00. It’s aggravating to be over a barrel and overcharged, but it’s worse if the vendor is arrogant and condescending. My recommendation would be STAY AWAY!

Originally, I called Katham to service my air conditioner which had ceased to produce cold air. The technician came and found a leak and charged 1144.90 and seemingly repaired it. Exactly 3 weeks later, the exact same issue happened and my air conditioner ceased to produce cold air. When I contacted Katham, they refused to stand by their work and wouldn't fix the issue, even though it clearly wasn't either diagnosed properly OR repaired properly. The owner, George K. was extremely condescending on the phone and tried to convince me saying it was probably a different leak that happened, but refused to even entertain the thought that his company's workmanship was not up to snuff. Subsequently, I hired another HVAC company, who came out and found a leak. This leak, indeed, was there, turns out Katham absolutely did not do what I asked, they filled my unit with Freon, which bought me the 3 weeks, until it had leaked out. Katham completely ripped me off. And the Band-Aid job they did, too, got ripped off and they were exposed. I called them once more to let them know, George (the owner) wouldn't return my phone calls. I hope they don't make this sort of work a habit, as I don't think it's fair when people are preyed upon. I am out my 1144.90 but hope Katham recognizes the power of the internet and will not rip off any other customers in the future. There are many honest companies out there, avoid this one at all cost. Money hungry company who simply failed. SHAME ON YOU KATHAM INDUSTRIES!!!

See above.

I called Katham afer having my furnaced diagonosed by someone else. At the time the serviceman arrived, I informed him what needed to be replaced on my furnance. He got the part and replaced it and up until that point I was satifisfied. When I received my bill there was a diagnosis fee of $95. I promptly went down to the company and spoke with someone there and explained that I never had them diagnos my furnace but merely replace a part and asked that the $95 be removed. They stated this was standard with their service and declined to remove the charge and because of that I am highly dissatified with this company and will not use them again.

They are very good. I like that they are very trustworthy. The prices were comparable and they did good work. They also came as soon as I called them.

The first experience was not very good. They tried to sell me a system that would not work in the house. They had miss wired the A/C and then tried to sell me a new system. The second time was a normal service which was okay. I only called him back because unit was still under warranty.

These guys were great! They were punctual, courteous and professional. They took great care with their work, paying attention to detail. Their price was very reasonable, and they worked very efficiently. When I called to make the appointment, their office staff was equally courteous and professional. I would definitely use Katham Industries again for any needs I have with my HVAC system.

They were great on time clear about work to be done and cost. We hadn't used them in 5 years and still got next day service. They also explained what problems would be expected in the future.

Arrived promptly, was courteous, knowledgeable, proficient and efficient. Would recommend to friends.

They came 15 minutes early and did the work.

Company rescheduled first appointment and on the second appointment were here early. I was at work.I could come early so it was ok. Did the work efficiently. They were friendly, polite and clean.

Service man on time, polite & went right to work finished & discussed all work with me.

Received call from office that technicians running early, would it be all right if they came to me early. Covered their feet before entering house. Courteous, efficient, professional, and thorough.