Joe's Pool Service LLC

A little slow, appointment was not kept initially due to illness. (understandable) But we were then moved to a rescheduled date that was after the other scheduled people, we felt all days should have moved back one day not reschedule everyone from the sick day.to the end of the schedule.They did give us a $60 price reduction.

They did not clean the filter and it needed to be cleaned. Their fee was high for not including this service.

The pool is open. They didn't really explain anything. Charged us more for coming out again without letting us know. They didn't install the stairs. I called to let them know and was told they would call me back but never did. And the guy stopped answering my calls. My wife called the office to see what's going on and the person in the office tells us our filter and pump is no good and will cost 600+ to replace. No explanation of what's wrong with it or whether it can be fixed.

Excellent work. The foundation needed major work. The guys worked fast and meticulously. The finished job looks amazing.

It was short on one side, they didn't handle it correctly, they didn't call me back after i called them about it.

Excellent. Joes Pool Service guys work fast, smart and thorough.

I cannot say enough good about this company. My situation was that I was having a family event that was very important to me, and when we opened our pool the heater was not working. The event was a week away, and I really thought it was a long shot. I got a couple of quotes, but no one could get the heater replaced in time ... until I got in touch with Joes Pool Service. I know that this is an extremely busy time for the pool service industry, and I had not used them in the past, so I thought it was a long shot. They were not only able to get me a heater, but also helped coordinate with the plumbers to get it all done in time for my family event, and all at the same cost as the providers that had me waiting a month. I know a pool heater is a luxury, but my family had been through a lot, and I really wanted the pool there and usable. This company was compassionate and understanding, and were able to help me. I would absolutely recommend them, based on I my experience with them. Thank you Joes Pool Service !!

Ok, but a lot of DE spilled out back into pool. I had to spend 2 hours vacuuming and cleaning. When had done in the past, never had to do this.

It went just fine. They were good pool guys.

A year ago we purchased a foreclosed home and our biggest nightmare was an in ground pool. The previous owners took almost all of the parts and hardware, the liner a toner beyond repair -- it was a complete disaster. That coupled with the fact that my husband was working long hours, we have a then 1.5 year old and I was 7 month pregnant. We couldn't find a pool company that would take the job for some reason but one thing was evident if we didn't take are of this mosquito breeding ground the City was going to fine us -- if our new neighbors didn't kill us first. To say that Joe was kind is a complete understatement. He worked with us to find a liner that was in our non existent budget and he work with use to complete one problem at a time. Being that I was pregnant, with a very energetic toddler and it was hot he worked with us to get the pool to a usable condition until we could tackle the next issue. The staff that came to our home was always so pleasant and helpful in explain the work that they were doing. They can be said about the ladies who work in the office. By the end of last summer the following issues were resolved: They installed a new pump that my husband purchased online, the reconnected the filter, installed a new liner, taught my husband about the general maintenance for the pool and closed the pool last September. We are eagerly waiting to open the pool in the next few weeks so that both our little boys can enjoy splashing and learning how to swim in the comfort of our home My husband and I will be eternal grateful to Joe and his team for their patience with all of my calls and questions and they're commitment to provide excellent service!

Went well, showed up as scheduled.

They were prompt, courteous and the service was satisfactory.

Best pool service ever! We've had some terrible experiences with other pool services and were about to give up on our swamp looking pool for the year when we saw a deal on Angie's List for a diagnosis by Joe's. They came out the next day told us exactly what was wrong with no bull and good hearted honesty. We agreed to have to filter replaced they thoroughly explained how the system works the following day they came out and vacuumed and scrubbed. By the weekend we finally have a crystal clear amazing looking pool. Will definitely be using them for year to come. Great job guys!

Their service was fine. They were supposed to give me an estimate on a pool cover. It's been two weeks and I haven't heard from them. For the service that they did which was what I paid for, they were fine. They were on time and they did a good job. It didn't cost more than the big deal purchase.

did not use decided to sell pool as is

I used them last year to patch up a couple of leaks in the pool. They also put a new cover for the pool. Their prices are kind of correct with the other ones. I don't see anybody better than them so far but if I find somebody better than them I would use somebody else. I used them last year and used them this year as well, but I hope I don't have to use them again. So far I'm very happy with the owner. He's a very friendly guy and seems like a decent guy. So far I've had a good experience with them.

When they contacted me for the appointment they were a little backed up due to pool opening season and the Angie's List Deal, but they nevertheless squeezed us in within 2 days when they heard the desperation in my voice. They came out and gave us a few tips on what to look for over time and didn't just try to sell us a new liner coming right out of the box. Instead he closed the main drain so we can see if that is the problem. I do appreciate that and if we do continue to lose water and it is the liner, I will call them. He gave us an off the cuff estimate for a new liner and it was $500 less than the last guy. Seem trustworthy

Joe and his team did a great job restoring an in-ground pool that was in very bad shape (empty for years, ripped liner). They fixed the vermiculite base, replaced the liner and pump on my 32 x 16 in-ground pool. Joe is very responsive, punctual and honest. Few days after I gave Joe the initial deposit an unexpected issue that could have prevented the work came up. I contacted Joe and he offered to refund the whole amount. The issue was resolved and Joe continued with the work. Once I gave the go ahead the work was done quickly (about 1 week) Joe was pleasure to work with! Always on time .He kept me informed throughout the entire process. He would contact me to give me a heads up and explain next steps. Joe performed extra work (replace several hoses, added a valve) at no additional cost. I am extremely happy with the workmanship. The cost was at par, or a bit lower than 3 other estimates. Thank you Joe and team.

The job went great without any problems. Joe and his office staff were wonderful. Calls were returned, Joe came when he said he would, and the liner is beautiful. The price for the entire job was reasonable and he also closed the pool for us. Joe is a man of his word and we can not say enough good things about the entire experience.

Joe and his team did a great job replacing our pool liner despite the adversity that was presented. This was at the beginning of the summer when it was pouring inches of rain. Having a high water table, the liner just wasn't setting perfectly with the ground so saturated. Thus, we had to drain the pool a couple times to get it right. But I tell you what, they kept working at it and once it settled, it was a perfect fit. Without even asking, Joe offered us money back due to the disappointment in not having it done as quickly as we had all hoped. It was very generous and compassionate of him. Thank you to Joe and the team!

THEY CAME ON TIME, BUT DID A TERRIBLE JOB. ONE OF THE MEN HAD A CIGARETTE DANGLING FROM HIS MOUTH THE WHOLE TIME HE WAS THERE AND CONSTANTLY CRITICIZED THE PEOPLE WHO CLOSED THE POOL. AFTER THEY LEFT WE DISCOVERED THAT THEY MESSED UP OUR POOL HEATER. THE POOL WAS LOOSING WATER. THEY DIDN'T CLOSE A VALVE CORRECTLY SO WE HAD TO CALL ANOTHER POOL CO. WHO FIXED ALL THE PROBLEMS THAT JOE'S POOL SERVICE CREATED. I WOULD NEVER USE THEM AGAIN!!

He was good. He was good on the phone, he gave me a wealth of knowledge. He was pretty thorough.

Pipe to pool pump was broken. Crew came out and replaced section of pipe. after repair, pipe continued to suck in air causing pump to lose prime after about an hour. Joe came out to troubleshoot and by-passed a section of pipe to diagnose the problem. Problem solved with bypass. Filter cleaners came out and cleaned the filter on time. I have initiated routine maintenance service.

They were good. Everything was good, there was just this one guy who was rude, but the main people, the owners who are very friendly. This one gentleman is not in the right job.

Called, made appointment. Joe and assistant came and measured, gave an estimate - money and time (2 weeks). In less than 2 weeks it was ready and Joe came back with a crew and they installed it. Came back the next day to open pool and finish/check work. They were timely, fair, friendly, professional, courteous... I cannot say enough about how pleased we are with the quality of the service provided asa well as the final outcome. Money very well spent. Our family's highest recommendation!