Legend Pest Control

In June 2018, we contacted Legend Pest Control from Elizabeth NJ. The co-owners are Karina and Alcides Ramos. We chose them because my husband had met Karina at a Chamber of Commerce meeting and we wanted to support local business. Al came to the house, did an assessment, answered all my questions, suggested a plan, and gave us what sounded like a fair price. Over the next weeks, we received treatment on three separate occasions for our problem. At one point we discovered we had not prepared properly for a particular portion. We agreed that I misunderstand and Al maybe could have explained it different. The problem was corrected before the final treatment. When our treatments were finished, Al told us that we might still see some "straggler activity" but that is was normal. In December 2018, we called Al with definite live activity. He told us to "monitor" and let him know. In June 2019 we again experienced an infestation. We notified Al who said he would come by in three days. At this point we contacted two other pest control companies. We told them our story, and they explicitly said that in December 2018 the problem should have been addressed. They said there is no such thing in this instance of "straggler activity" of live bugs. They both agreed that the current level of our problem was due to the length of time the problem had gone unaddressed. We cancelled our appointment to have Al re-assess and chose to give our business to another company. We also contacted Legend Pest Control asking for a partial refund due to the significance of them giving us incorrect information and not re-assessing when we called in December 2018. We received an email back that was unprofessional, and contained incorrect facts and did not address the chief complaint of their mistake. We responded again clarifying the facts. At this point, Legend Pest Control has chosen to ignore us, not take any responsibility for a mistake they made, and refused any type of partial refund to compensate.