Thomas Byrd

Fine. Efficient.

very well was very quick to come out to house and make repairs in the cold

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within an hour responded to a call on Saturday night. Replaced the pump at night in the cold.

They informed me that I didn't need a new well. He said the well was fine and also informed me that the pump was cracked and some pipes had frozen and needed  repaired.  As far as I know, he did a good job.  He stated there was a warranty.

He not only fix the pump he put salt in my conditioner ant no charge. V ERY NICE MEN. THANKS.

This was the second time we used this company. Everything went well both times. Both times I called in the morning on a weekend and they were able to send someone out to unclog my kitchen sink on the same day. They are professional and I got a price before work was done so I had an idea what it would cost.

In the process of selling my home, I knew that the septic tank would need to be inspected. Dave, a technician with Thomas Byrd, came and easily located the tank and determined it needed to be emptied. Upon emptying it, Mr. Byrd concluded there was a problem with the leach field lines because the tank immediately filled back up. An engineer assessed the situation and determined that the leach field lines were non-functioning and surrounding soil was saturated.



Two huge pits were dug to get down far enough for the ground to efficiently drain. It was determined that the leach field lines would need to be replaced. The number of leach field lines needed to be increased because extra bedrooms had been added to the house. Mr. Byrd provided a detailed proposal and subsequent contract.



Problem! A family reunion had been planned. It was our hope to have ten of us stay together at the house; a house that was now known to have a mal-functioning septic system! Mr. Byrd went out of his way to make it so we would not have to change our plans. He emptied the septic tank again and then installed a pump from the septic tank to one of the pits. We had no problems during our stay together.



The engineer drew up a complete set of blue prints and plans. He submitted the plans to the Health Department. Once the plans were approved, the work was completed quickly and efficiently. Installed was a new 1,050 foot leach field consisting of eight rows of fifty foot long bio-diffusers. Included in the job was: excavate and bury original leach field on-site; remove several trees (but no more than absolutely necessary); provide three truck loads of dirt; protect railroad tie border along the driveway from the weight of the heavy equipment; remove the sprinklers in the work area and, upon completion, reinstall the sprinkler system, testing and adjusting as necessary; install an external filter tank and distribution box; raise to ground level the lids and caps for the septic filter, distribution box, and bio-diffusers; apply two inches of top soil and put down grass seed with a second application after several weeks; arrange for the final inspection of the system as required for the selling process.



Mr. Byrd was professional, pro-active, and thorough in everything he did. He patiently answered many questions while explaining what needed to be done and why. Because I was out-of-state much of the time, Mr. Byrd provided many photos of the progress on-site. I would enthusiastically recommend Thomas Byrd to any one needing septic service.

They came quickly and when they said they would. He was friendly enough and there were no problems. He knew what he was doing. This was the second time we had used him.

He responded very quickly to our call. I only spent $50 for that because I have a contract with the water company that if I have any leak inside or outside of my house it will cost me $50. The man was very competent, professional and he did the job quickly.

Thomas Byrd plumbing has a high hourly rate, but they're very good and the time spent to complete jobs is what I expect. I've used them on several occasions to address various issues at a rental property without my presence. I always inspect the work later, always pleased. They've sourced replacements of antiquated faucet cartridges, replaced the hot water heater, cleared a main sewer clog, leaks in poor copper solder, and a busted clean out.

my old faucet was leaking and drain pipe under sink was moved by pots and pans (which are now gone.
he finished quickly and neatly. also checked my garbage disposal...I was happy about the service and the
professionalism he presented.

When I called I asked for a price. The lady said ok. When the worker called he said it would be $80 just to give me a price. I was never given a price adn the work just started. The first visit was $132. The second visit that to 10 mins cost $164.82.

Called Thomas Byrd Co and set up an appointment. The technician came out, inspected and serviced my water system. They came on time, completed the job, and charged the estimated price. I called them back for another job six months later with the same result. I would highly recommended their plumbing services to others.

Very pleased, will definitely use again.

Excellent. They initially came out and provided an estimate and they were prompt and followed up with a written estimate. Also,it was easy to schedule work and when we had unexpected delays due to stackable washer and dryer being the wrong size (which was our error) they accomodated and agreed to come out on another later date to do the work. Cyndi in their office was easy to reach by phone or email.

I’m a brand-new first time home owner who bought a house that needed a few updates. I joined Angie’s List and based on the wonderful reviews chose Thomas Byrd as my plumber as the plumber my family uses does not service this area. I’ve had two different plumbers come to the house three times and both plumbers were as nice and personable as can be.

I had Thomas Byrd replace the old hot water heater (hwh) that came with the house as it had a leaky pressure relief valve. I also had them install a drip pan under the hwh. After the plumber left, I noticed I had a second mis-drilled hole in my utility room floor for the drip pan drain. This was annoying but luckily I was having a new vinyl floor installed which covered up the mistake however it would have been nice if the plumber had mentioned it to me.

I was having some other non-plumbing related work done at the house and one of the professionals inspecting that work mentioned to me that my hwh didn’t have a permit attached and that it wasn’t to code anyway. Being a new home owner I wasn’t aware that I needed a permit. I called the municipality and they told me that Thomas Byrd needed to fill out the paperwork. When I called Thomas Byrd they said they needed to charge me for another visit so that they could make sure that the hwh was installed to code and to fill-out the paperwork. Why it wasn’t installed to code and a permit handled at the time it was installed I do not know but it is costing me an additional $250 plus time off from work to have this done. I chose to wait until I needed additional work done figuring this could be done at the same time and maybe save myself the fee of an additional service call. The other day I noticed water in the drip pan under the hwh. I mopped it up figuring it might be caused by having turned up the water temperature (it was set low until I moved into the house). A couple days later I noticed water again. So I guess I have my next service call as my brand new hot water heater is leaking. Extremely annoying as I was expecting things to be trouble free for more than two months.

I gave the A for perfessionalism because the plumbers where as nice as can be but the C for price and quality because of the permit and leaking issue.

UPDATE: 4/19/2012: Thomas Byrd Plumbing performed the follow-up work. $250 for the permit and added a required ground for the inspection. The leaking hot water heater was from the pressure relief valve caused by pressure building as the water heated due to a faulty Thermal Expander. The old Thermal Expander located in my crawl space was replaced for an additional $250 as well as an old open drain pipe capped which will hopefull resolve some lingering crawl space smell issues. The plumber was on-time, very efficient, and always professional. Hopefully I won't have need for plumbing services anytime in the near future, but if I did, I do trust these plumbers and would use them again. They are always a pleasure to work with, explaining what they are doing and why it needs to be done, as well as telling the price prior to performing the work.

I was never given an estimate. The plumber was very nice and professional, spent about 1 hour doing the repair and then handed me a bill for $200.00. Maybe it's just me, but I feel like I was gouged.

Thomas was very professional and came right away. He told us up front how much it would cost. He even had to go into our crawl space to figure out where the pipe drained since the clog was so deep into the pipe. Overall a very pleasant experience and I would recommend them to anybody.

SAME AS ABOVE. VERY SATISFIED AND WOULD USE THIS COMPANY AGAIN.

I called Thomas Byrd based on their reviews on Angie's List, and wasn't disappointed. He arrived when he said he would, and was very polite and professional. He thoroughly checked everything out, and told us the problem was with the toilet which in his opinion should be replaced. He told us our best bet was to buy one at Lowe's or Home Depot and install it ourselves, that it wasn't that hard to do. So instead of trying to get more work for himself, he told us how we could save some money on the project. Great!

Took about an hour and a half. He was about an hour late, but this is the busy season and I was lucky to get someone out. Work was neat and tidy. Did not leave me with an overwhelming mess to fix afterward (patching and spackling...not included...did myslef). I would recommend.

Pete was the plumber and he was terrific in every way. He was very thorough, friendly, and professional. He worked steadily and quickly. I could see that a professional plumber knew a whole lot more about all characteristics of drains, toilets, septics, than I would have thought. It would take too long to describe all the checking and testing he did on the different drains and septic. He was very informative with me, giving me an explanation of what he was doing at the occasional times I checked in with him (I didn't want to follow him around and impede his work, so I just checked with him occasionally as I saw him moving about the house checking and testing the drains, toilets, piping, etc.) thanks again "Pete" ..."GREAT JOB!" Bob (Lahn Lane in Hamilton Walk)

He was pleasant. He did a good job. It was a good experience.

I signed up for Angie's List this morning, looked up plumbers, called this company. The girl on the phone was pleasant and promised to send someone in the late afternoon. She called several hours later and had someone pulled off another job come out before noon. He was polite, professional and assessed and completed the job efficiently. He also explained exactly what he did and left his card, telling me to call at any time if I had any problems or questions. It was really a good experience.