Pete was the plumber and he was terrific in every way. He was very thorough, friendly, and professional. He worked steadily and quickly. I could see that a professional plumber knew a whole lot more about all characteristics of drains, toilets, septics, than I would have thought. It would take too long to describe all the checking and testing he did on the different drains and septic. He was very informative with me, giving me an explanation of what he was doing at the occasional times I checked in with him (I didn't want to follow him around and impede his work, so I just checked with him occasionally as I saw him moving about the house checking and testing the drains, toilets, piping, etc.) thanks again "Pete" ..."GREAT JOB!" Bob (Lahn Lane in Hamilton Walk)
Description of Work: 1. Cut into and inspected vent pipe in which "we" had lodged a "garden-hose type bladder" more than a year before, when "we" had tried to improve our intermittently slow running drains throughout the house, and in particular the shower in the master bath. He didn't find the bladder that had become lost in a vent pipe when it had become disconnected from the garden hose my brother was trying to clear the roof vent pipes with. He resealed the attic vent pipe. 2. He snaked and used acid to try and clear the master bath shower drain. When this showed no change, he use a small power router and went several yards into this drain where he met a very resistant blockage. He persisted and the blockage finally gave way, and then the drain worked great. He ran the shower for ten-fifteen minutes to make sure it wouldn't back up again. He also checked and made sure all the other toilets and drains throughout the house worked well... and they did. We thought we were home free and very happy with his work. 3. He was here about two and half hours, working steadily and quickly, and the charge was 375. We were well satisfied as that shower was mostly used by guests on weekends and had been a annoying issue with people using that room (that room unused most of the time) and having to take quick showers, etc. 4. The next morning the downstairs drains/toilets were backing up. (we had about 5 xtra people staying at the house over Christmas, and so much greater water usage, etc.) 5. Called Byrd up and Pete came back out. We were all surprised that we had a problem again, but NOW IT WAS DOWNSTAIRS which hadn't been a problem. 6. Pete tried clearing the drain with the electric router via the downstairs toilet bowl (which was blocked now). He met no resistance, so he knew the problem was in the main basement pipes beyond the reach of the router thru downstairs toilet. He went outside, located and opened the septic system and went in thru that with a much LARGE power router, it took some doing to get that maneuvered many yards far up thru the basement pipes. This took well over an hour, but he finally ran into a significant blockage. He should have been able to clear that blockage but when he withdrew the router, the blockage didn't flow out into the septic. So, he went into the basement and opened a main pipe that flows thru the cinder block and out into the septic tank. He called me over and showed me what he found. There lodged at the end of the pipe (where it meets the septic) was a LARGE 3 inch bladder, blocking the pipe almost completely where the pipe meets the septic tank. He was able to use a long gripper tool to go in a couple yards and retrieve that bladder. He closed the access cap on the basement pipe and checked everything in the house again. All drains/toilets working like when the 22 year old house was new. what had happened: a. we had told him the wrong size bladder (1in) and the wrong vent pipe to check. b. he had probably succeeded in unknowingly dislodging the (3in) bladder the night before which had been mostly impeding the drainage of the shower drain in the master bath. c. this bladder had flowed/dropped down into the main basement drain pipe and become wedged in the 3 inch main pipe, but still several yards in from the septic tank. d. running the upstairs water had merely filled up the empty downstairs pipe network, and that's why we all thought we had the problem solved at that point. (we just figured that that one inch missing bladder - wherever it was - was not part of the problem.) e. later that evening when many people were taking showers, cooking, flushing the toilet a lot... this amount of greatly above average water usage had filled the lower house piping network, and the bladder (now in the lower house main pipe) was blocking the main 3 inch basement pipe almost completely, and hence the downstairs backup. (had it been a one inch bladder, that would not have blocked the 3 inch main pipe, and since we thought the missing bladder was only one inch in diameter, it did not occur to anyone that this could be the problem, which in hindsight IT TURNED OUT TO BE (because it was in actuality a 3 inch bladder and not one inch as we had told Pete). Pete of Byrd Plumbing had spent nearly four hours that second day in resolving an issue that was totally unexpected. The main point: HE FOUND AND REMEDIED A VERY DIFFICULT ISSUE and "here's the kicker:" Byrd DID NOT CHARGE US for the almost four hours Pete put in resolving the changed issue the next day. That was a real surprise to us. So, it will definitely be BYRD if we have a plumbing problem in the future. And thanks again PETE for a great job, your persistence, etc. You were GREAT!