Conn Mechanical Systems

Jury is still out on the odor control though recently is seems better. As far as Ed, and his customer service team at Conn Mechanical, I can only sing their praises. From the initial contact to the finish of the job Ed was responsive, helpful and most importantly knowledgeable . He knows his stuff. My schedule is difficult for contractors to meet but he came on two Saturdays mornings to meet me. First, was initial diagnosis and the second was a follow up to go over the work and make sure i understood the new odor control; REMI system. It did not stop there. I had a problem with the new WIFI smart phone service and Ed actually went down to my place and fixed all the issues.

On time, neat, friendly and professional

They came out right away. They scheduled at 10:00 in the morning and they arrived at 10. One person came out for the service and it took him about 45 minutes to complete the job. He left the area clean as it was before. He left no mess. Everything's working good on the water supply system adjustment and everything was done, so it should be good. I've used them a couple of times.

The staff was pleasant when I called to make appointment, and was able to get someone to come out the next day. He explained the problem so I could understand it, and although he did not have the needed part today, he suggested a solution so I did not have to take off of work. The price for the service call, the repair and labor were all reasonable. I will use Conn again.

In February, I had purchased a coupon with Conn Mechanical Systems for a heater and AC checkup. I explicitly gave direction over the phone that I would need an oil change as I had never done it. I also made it clear that I would like my plastic PVC pipe coming out of my oil tank converted to metal. Obviously, I expected to pay more for the piping change since it wasn't included in the coupon. When Conn Mechanical had came out, the engineer noticed that my oil filter was not standard and could not be changed easily. He said I should swap it out for a more contemporary filter and I agreed. He just didn't have the tools to do it at that point. He also didn't have the tools or material to change the pipe. So basically, at this point in February, they were supposed to call back and schedule a time to replace the oil filter and piping and eventually check up on the AC. I called roughly three times to schedule the follow up and was given the "we'll call you back" deal (never happened). On one call the lady on the phone seemed frustrated and told me she would give me a call in May (that never happened). Finally, in June, I got a hold of someone and got the follow up appointment scheduled. The guy comes out and doesn't have the filter nor the tools and material to do the piping. He checks up on the AC and everything is fine. I ask when he can come back and do the filter and piping work. He says they'll call me. As you might of expected, that never happened. I am now out $200 from Conn Mechanical for someone to come out and look at my systems and tell me everything is fine. I will probably have to do the piping and oil filter work myself. I thought this company might have integrity given their high score on Angie's list and website, but it seems like they were just trying to make a quick buck on the Angie's list coupon.

The price was hard to estimate as the condition and location of the rough plumbing of the modular home was an unknown factor (especially with the G.C being the home owner) however the contractor's bid was fair and well explained. The contractors were professional and punctual and they also handled the relations with the City and their inspections, which were all passed on the first attempt. Conn Services were also very accommodating with the additions and extras asked by the home owner's wife throughout the project.

They were very responsive and punctual. They were on the job for three days and did a great job. We still use them for our annual servicing.

Adam and two other guys arrived on time. They were courteous, quiet, and clean up all to themselves. They also arranged for an electrician to put new outlet in at the same time.

I would like to take a minute to thank Conn Mechanical Systems for their excellent service at my home last week. I was very uneasy when i was told I had a gas leak coming from my boiler by the gas company. I called Conn and they responded almost immediately with a very knowledgable technician that knew exactly what to look for. He found the leak in minutes, ran out and got the parts needed, and repaired my boiler within an hour or two. The technician stayed and ran the boiler for an hour or more after repair with a gas detector to assure no more gas leaks were present. Conn Mechanicals priority was to make sure that my family and i were safe and for that i cannot thank them enough!

I rarely write reviews, but I feel compelled to let other consumers know about my experience. Conn installed my Weil-McClain boiler 6 years before I moved into my home in 2011. I had his people work on it once in the 3 years that followed, along with several other HVAC and plumbing contractors because the system never worked properly. It locked out continually, and I would wake up freezing cold and worried my pipes would freeze. This past spring the nine year old unit was leaking gas into my home. The first people I called after the gas was shut off was Conn Mechanical to diagnose the system. They came out and claimed that they repaired the leak. That day the gas company was back at my house saying the unit was pouring gas into my home and shut my gas off again. Conn Mechanical came out a second time and took the unit apart, stating something had "cracked" and my best option would be to replace the entire unit. They never even put it back together. Just left the burner assembly and gas valve laying on the floor next to the unit. The owner came out and said it would be in my best interest to replace our American-Made Weil-McClain unit with a South Korean $10,000 unit. I had insurance coverage for any crack in my heating system, so I contacted my insurance company and they sent investigators out to inspect. Much to my surprise, the insurance company deemed the unit repairable. I called another HVAC contractor who stated they could repair it but I would of course have to pay them to also reassemble the unit first so they could diagnose what the problem was. Well $2,000 later the unit runs perfectly, we have had no lock outs and my home is safe from gas leaks. They lost my trust. Conn tried to up sell me an entirely new unit when all I needed was a repair, that was likely a result of a poor installation in the first place. Their technician and owner were unable to correctly identify this problem. Be cautious, and make sure they put you unit back together when they say you need a new one, and get some quotes from other HVAC contractors before going with them. The only thing they did to me that was fair was not bill me for NOT FIXING my unit two times, had they I would probably be taking them to court.

The AC decided to quit the day after a power outage and the day before a heat wave. I called about 8:30 am on a Monday, the lady said she would try and get somebody out in the afternoon. About 3pm the tech shows up, listens to my description of events and went about his diagnosis. He took apart the shroud and tested some more to find out the time delay on the unit was bad most likely from the storm. By 4:15 it was running and the house was already a degree cooler. I couldn't be more happy with the response time and the knowledge of the tech plus he took the time to explain to me what was wrong and how he fixed it. Outstanding!

Promp, courteous , extremely neat professional installers

Excellent. Did the job as agreed with professionalism and recommendations. Very honest. I highly recomment.

Before going with this vendor, I went through all the reviews on Angie's List for local A/C repair services. I really liked what I read about this company and made an appointment. I was greeted by a very friendly lady named Stephanie scheduled an appointment right away and in a time slot that didn't interfere with my work schedule. Today I was greeted by a very nice young man named Zak fom Conn Mechanical Systems Services. He was very professional and courteous and spent time with me to explain about his company and their approach to their work. Zak did a full inspection of my A/C unit, diagnosed the problem and did the repair. Because of his excellent work ethic and demeanor, I decided to go with one of the three (3) great service plans they offer. I was not only confident in the decision I made, but also felt I got a good value in my purchase. The other great part about this vendor is that they will contact me for an appointment in the Fall to schedule me for my heating checkup. I am very particular about the people I depend on to do work in my home and there is no doubt in my mind I chose a good fit and dependable company in Conn Mechanical Systems Services.

Exactly as explained to me and as expected.

Very pleased with work previous contractor had installed system completely incorrectly, not to code. Conn was able to complete

From my first initial conversation with Eddie Conn, the owner all the way through service completion and confirmation from Barbara - I was treated as a valued customer and the service I received was stellar! Eddie came out to my property to offer an estimate. He worked on my schedule and was punctual, professional and friendly. He knew exactly what I wanted and made great recommendations to make sure I was buying the right system for my summer rental. He delivered a quote that was precisely what we discussed and worked with me to get the price as low as possible. His office manager, Barbara, was also great to work with as she was the schedule coordinator. She listened to my concerns and scheduling conflicts and made sure I was happy - and I was. On the morning of installation I met Eddie (technician, not owner) and his assistant Mike. They walked through the job with me, made sure I knew what was happening and kept me informed all along the way. When there was a question about placement of the units - they asked and made sure we talked it out. The install went flawlessly. Eddie and Mike did a masterful installation. I couldn't be more please with how they treated my property and how carefully they worked inside and outside of my property. Because the project went so smoothly the install was finished before the electrician was available for making the final connections. No worries there either: Eddie took the time to contact his office to make sure the electrician was scheduled properly and he met the electrician at my property the next day to make sure it went well. After everything was done and completed to my satisfaction - Barbara called me to review the final balance and inform me they had already submitted the paperwork for my rebate - I love these guys!

Did what they came to do. I assume it was done well and correctly. I can only trust that they knew what they were doing.

Installer and his apprentice were very knowledgeable and professional. They were neat and cleaned up after themselves and answered all our questions. They also offered detailed advice on maintenance.

They were good. They replaced my furnace because thy found it was under warranty. They did charge for the labor but not the furnace.

I bought the $60 Deal for Heater Check and Clean. My request was answered promptly through Angie's List, my appointment was scheduled for the next day. Steve the technician arrived on time. He was Pleasant and Professional. All went well, i will definitely use Conn Mechanical again!

After calling around for estimates, they were the only company to come out to the house, and the price was the same as the others within about $100. They gave us a date and time, and were prompt. The charge when completed was exactly as quoted. The work was done promptly and he explained everything to my husband.

GREAT! The representative checked all the ac units & even the venting under the house. He was professional, knowledgeable, polite and did a great job. Our electric bill was down by $100 after he checked & made some necessary improvements to our system.

It appeared to go just fine. The unit was working fine for the p/m, however, when we attempted to actually start using the unit, it would not start. The service people came out and found that there was a bad connection in the junction box outside the house (had nothing to do with the p/m service, just an electrical fluke) so we had to pay for another service call, which was discounted. Some other issues arose immediately after this but we did not call Conn back, I choose to resolve them myself. While working on the other issues, I noticed that Conn replaced the air filter which was the wrong size. Luckily, they left the old filter next to the unit so I was able to put it back. I have since purchased new proper sized filters and the system appears to be working fine as of this post 8/7/2014. The system was working fine for 8 years and as soon as I had a p/m performed, so many things seemed to go wrong. I guess I should have stuck with the old saying that 'if it ain't broke, don't fix/touch it'.

The service call went extremely well. The tech did a complete inspection of inside and outside units. He did an entire cleaning of the unit after which he again checked to outside unit. The entire service was included in the deal with no additional charges. The tech was honest and gave recommendations for possible future problems that might develop. I will continue to use this company and refer them without hesitation.