The sales representative was a pleasure to work with. Background: We live in a condo building with an elevator and a common hallway on each floor. We purchased a new mattress and part of the purchase included disposal of the old mattress. The delivery is why I rate this company with less than stellar performance. The game went like this: Delivery guys show up, and the first mistake was delivering some additional occasional tables which we did not order. If I had been less than honest....... The next mistake was the assembly of the new bed. Apparently they did not have enough wood screws for assembly and attempted to use some scrap hardware to assemble the bed. After they left, the legs fell off. The next mistake was moving the old mattress into the common hallway. My assumption was they would take it to the truck. Well I was a trusting dummy! I sign the delivery confirmation which states I am satisfied with the delivery and the product. After signing the driver notifies me that he is leaving the old mattress in the hallway because it has a stain (coffee) on it. This is how you light me up. An argument ensued, and I told the delivery folks to take the whole order back or I was calling the police. The mattress was removed. I went to the store with a leg from the bed in my hands and asked for a manager. The manager listened and then offered a $50.00 gift card to the store, which I probably would have gotten anyway.
Description of Work: Sold a bed, mattress, bookshelf/desk and 2 bar chairs.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$5,000
VALERIE H.
02/2006
5.0
furniture repair
+ -1 more
IT WAS FINE. THEY WERE VERY PROFESSIONAL. THEY CAME IN AND DID THE WORK AND WERE OUT. I HAD TO WAIT FOR AN APPOINTMENT A LITTLE LONGER THAN I WOULD HAVE LIKED, BUT I AM SATISFIED WITH THE FINISHED PRODUCT/RESULT.
Description of Work: IT WAS THE REFINISHING OF AN ENTERTAINMENT ARMOIRE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Furniture - Sales,
Furniture Refinishing and Repair
FAQ
RAYMOUR & FLANIGAN FURNITURE is currently rated 4 overall out of 5.
RAYMOUR & FLANIGAN FURNITURE accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, RAYMOUR & FLANIGAN FURNITURE does not offer free project estimates.
No, RAYMOUR & FLANIGAN FURNITURE does not offer eco-friendly accreditations.
No, RAYMOUR & FLANIGAN FURNITURE does not offer a senior discount.
No, RAYMOUR & FLANIGAN FURNITURE does not offer emergency services.
No, RAYMOUR & FLANIGAN FURNITURE does not offer warranties.