Gold Medal Service

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Description of Work: Checked a/c as part of service contract

Description of Work: Ac repair. A disaster.

Description of Work: Replaced water heater. Included new requirements due to new codes (expansion tank, 4 inch pipe). |A little pricey but well done |Had a little issue getting permit, took over 3 months.

Description of Work: UNCLOG KITCHEN DRAIN/WOULD NOT USE AGAIN DO TO ATTITUDE OF SERVICE TECH

Description of Work: They tuned up the air conditioner and cleaned the outside unit. The service person was neat and professional. They were running a bit late but called to let me know. I thought the price was a bit high for the work, but it was well done

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Description of Work: Installed a new furnace.

Description of Work: Complained about street parking.

Description of Work: replace kitchen faucet, fixed leak in pipe

Description of Work: great work... excellent quality... hard to get them to come when you need them... expensive. I wish i could find some one closer and more reasonably priced

Description of Work: They fixed a large flood that we had due to another contractor messing up.

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Description of Work: No show for an estimate. They cancelled 10 mins after the appt was supposed to begin. Unprofessional.

Description of Work: I would never use these guys again. Yes, they come quickly and show up on time but they work out of a standard price book - which seems like a good idea - everyone pays the same for every service. HOWEVER, in my case I had a leak in my basement ceiling. The ceiling tiles were wet in one specific small area. I had removed the ceiling tiles and shut off the water and called these guys. When they arrived, they asked me to turn on the water so they could pinpoint the source of the leak. After doing this (which I could have easily done myself) I was informed that finding the leak was a $400 charge. I said "you've got to be kidding! I told you where the leak was!" and the service tech basically told me that since he located the leak, he had to charge me. Then it was another couple hundred dollars to change out the pipe and solder some pieces (which I would have happily paid for because that I can't do myself!). From then after I've always gone with small independent plumbers that I find on Angie's List - they use their brains and common sense to price things and they have always been very fair - not GOLD MEDAL (or any of the other big companies for that matter). Hope this is helpful to someone.

Description of Work: Our air conditioning unit was not working properly so we contacted Gold Medal Service. The technician that came to house stated that we would need to get a new one. The air conditioning unit on its own was very expensive and the technician explained that within the next two or three years units utilizing freon would be obsolete... companies would not be allowed to carry it in their trucks. With all the information that the technician provided we decided to go ahead and replace the furnace, hot water heater, and the air conditioning units. The technician assured us it would be done in one day. The job took two days and after it was installed the air conditioning system was still not working properly. Gold Medal sent out another technician who said the problem was resolved, a couple of days later we had to call Gold medal back. The unit had water all over it and was not cooling at all. When I attempted to contact the original technician some other man answered the cell phone. This gentleman proceed to tell me that water on the unit was somewhat normal due to condensation. He did not listen to me when I said it was more than simple condensation. Gold medal states that they are available 24 hours a day, however they could not be bothered coming out and inspecting the job that they had done. The whole process was very frustrating especially because my young son is asthmatic. When a technician showed up the next morning, he tells me that he will have to come back to see what the problem is because the unit was completely frozen. My family and I had to stay at a local hotel due to the extreme heat in the house ( it was 84 degrees). I requested to speak with a manager on several occasions but he never called me back. Finally one day I manage to catch up with him. He was border line rude and dismissive. I will say that in the end they reimbursed me for the hotel accommodations and provided me a refund for the service agreement I had with them.

Description of Work: I had been a customer of Gold Medal for a few years and decided to keep them when I moved to Princeton area. On three separate occasions, I had scheduled service with them and each of these times they failed to keep the appointment and worse yet, they did not even pay me the courtesy of calling to notify me that they were not coming. I had also paid for a "Gold Club" membership which I was told gave me priority in service and also discounts on prices. Well, it certainly did not give me a preference on service calls and now that I have researched their prices, I found that they jack up the normal rates to make it seem affordable when getting the "Gold Club" membership. My last experience was replacing a GFI outlet in my old house which cost ~$400 with the Gold Club pricing. I just recently had the same issue at my new house, and when GoldMedal said they could not get to me until 2+ weeks later, I had to call another electrician for the job. His price was only $175 including the $20 new GFI outlet. Same work, same part and same amount of time to fix it for $325 LESS!!! I am not in the process of trying to get the cost of the "Gold Club" membership returned to me which they said they would but I have to speak to their accounting department to get the funds. I have called and spoken to them 3 times and each time they said they would call me back and I have yet to hear from them. I will keep trying as they do not deserve this money one bit.

Description of Work: Called for electrical work. Not sure why there are some bad reviews but my experience was good. Originally they were confused about what I needed but after that it was fine. I got the confirming call as promised and the technician showed up as scheduled. He was very professional and knowledgeable. They are expensive but I was well informed prior to the start of the work. He did up sell to the maintenance package but I see that as part of doing business. He found and fixed the problem. So far I am satisfied. Thanks to the technician James.

Description of Work: They are super expensive. They charged me $200 to change out the old manual thermostate to a digital one and the connections were already there. The guy was fairly quick but I don't think it was a complicated job. We proceeded to get an estimate on recess lighting and it was really pricey when compared to other companies. My advice: shop around before going with them.

Description of Work: It is a long story. The appointment is a little bit funny. They will call you to find you and talk with you then sent out the technician. Which made me wait another hour before the technician finally came this morning. The thing is like this, after they already postponed appoitment once from 5-8pm to 8-10am this morning. I got up and waited and then turned on the phone and got their message saying I need to confirm before they did anything, I call back right away which is 8:45am then one hour later the technician finally arrived. And I am not in the good mood. Then I found the coupon they said to waive my service fee is on the condition they will do the repairment which definitely cost more hundreds of dollars. I am very not happy. But the good thing is the technician is very experienced and had a quick diagnosis regarding the reason my A/C is not on is because the electrician didn't connect to the right wire when they replaced the electricity panel which I never believed it would happen(because it is incredible stupid error). But it did happen and gold medal technician fixed it and didn't charge for the repairment which supposed my electrician should fix it!! That is terrfic part for them. But the diagnosis itself cost me $350 and long three hours in total ! He is knowledgable and patient when I am not very happy at the beginning about time and price , then later , I tried to understand the situation, I asked many questions. Also, he told me about the membership too. Everytime he said I should fix this part and that part, I asked how much? he will say he will check the book for the price. They have a book!!! which means it is not easy to negociable on the price. Other companies are better in that way. Ok, what I want to say is they do a good job and expensive job, be careful of your wallet! They are smart to make money in that way. Make sure you understand the coupon before you think you can get free service, never.

Description of Work: I had new baseboard heat wired up.

Description of Work: I had new baseboard heat wired up.