Gold Medal Service

We liked them a lot. They came out and knew exactly what was wrong. He was a very knowledgeable technician. They are very professional and knew what they were doing.

Don't use them They tell you 1 thing and they do another.Cost was 2 high and some of the things they did were redone

They have never done anything to warrant my not using them again and I have never had a problem. They are a little pricey but come out quickly when they say they will. They are professional and I will use them again in the future.

We had cut the wall and we found out where the leak was and that they had to do was to fix the little pipe and then they over charged us. It was ridiculous. At that time my husband did not know much about plumbing needless to say he could not have done it himself. After that lesson it is always nice to do it yourself. You get totally ripped off and get way over charged. Though they did the work they overcharge so I am grading them very low. As for quality we did not have any problem with the pipe after that. They were responsive and came out when they said they would and they were on time. When you are over charged it is not professional. I will not recommend them nor will I use them in the future.

for my plumber to get wellGold Metal

Bad, i wouldn't recommend this company to anyone. Don't believe any comment the contractor may post that disputes this in any way. That is what happened.

I am an electrical engineer. While I could do the work myself, I needed an "extra set" of hands due to my work load at my day job. I saw Gold Medal in the Yellow Pages and decided to give them a call to install two 3 way switches. The technician showed up and right away I had a bad feeling. He explained that he (personally) does electrical, HVAC and Plumbing. How I have no idea how one person can be a master at all of these areas. I was correct. I gave him the two three way switches to install and started a movie in the other room with my wife. After about an hour I decided to check in as this really should have been a 30 min job max. Turns out that he had no idea the different way 3 way switches are wired and I had to give him a class on the spot. I ended up walking him through the work. After I ended up doing the work for him, they didn't even see it fair to give me a break on the cost. After all, I hired them to save me time which ended costing me time. Bottom line these guys are Jack of All Trades Master of None.

It was 95 degrees on Wednesday, and my A/C starts blowing hot air. Talk about uncomfortable. I called Gold Medal because my friend uses them all the time. Found their number easily online. It was pretty late when I called, around 7:30 and the rep that answered was very nice. She set me up for an appointment the next day between 10 am - 3pm. The guy called my cell around 12:30 and then arrived shortly after. Really nice guy, he knew what he was doing. Did some testing on the A/C unit and knew what was wrong. Got it fixed within an hour because he had all the parts and tools already with him. Very reasonable priced. AC was back on and by the evening I was able to sleep in a cool house again. Thank God because it hit 100 that day. Overall I was happy with Gold Medal and would definitely use them again.

Everything has been done to my satisfaction. Courteous, neat, explain what they are doing and why

I provided my address and credit card information. The lady I spoke with on the phone said their trucks are fully equipped and woul be able to offer the same day service or the service would be free. I was even more excited to find a company that had such great offers and felt that since I found them on Angie's List that I could count on them to follow through with their word. Today, July 9, my husband took off from his golf trip to be at home for Gold Medal to arrive. We received a phone call this morning, last minute, explaining that our home is out of their service area. I was not only disappointed, but embarassed because I had told all my neighbors about this great company I found. Gold Medal says I could try to call back in 3-4 months. I am just confused because the ad says they are licensed in New Jersey. Their customer service representatives have been very nice and polite; however I feel I have been stood up.

I asked for 2 toilets and 2 vanities to be installed. I had new fixtures for the shower to match. Because I was a member at the highest level I was told the cost wouldn't be that much. They came late about 10:30when I was told they would be there no later than 9AM. The fellow who came was on his phone a good deal of time. He took both toilets and vanities out. He called a buddy and he left for lunch about 1 and came back close to 4. I had no toilets and no water. He couldn't fit one vanity and I had to take it back only to find out he cut some of it off so I couldn't get credit. I was so unhappy because of that and because I had to get a much smalled vanity. He installed it and the were 2 2 ft holes on either side of the vanity and he wouldn't give me time to get them fixed. It was after 10pm when he finished. In just wanted him out of my house at that point. He presented me with the bill and I almost fell over it was over $6000.00. I did not expect that. I had been so inconvienced all day. I called the company to complain and was basically not taken seriously. They told me the price was the price. I will never use the company again. They are all for money selling the programs then they charge you so much from the book.

They never figured out what the problem was. I do not like them because they are overpriced and they are robbers. I suspect they damaged something in order to make more future business. They charged way too much. They are just dishonest and charge ridiculously high prices.

The work performed was good, however, their cost makes it prohibitive for us to use them again.

I had dropped floss picks down the toilet a day before calling Gold Medal. Hoping that i wasn't going to have a blockage, i waited to call until monday morning. To my great surprise they were able to come to my home that morning. Upon greeting the servicemen, they kindly put shoe protectors on their feet to walk through my kitchen. I was able to articulate the problem i was having to the serviceman without feeling silly for what i had done. They quickly gave me a reasonable quote for the job they were going to do and further educated me on what could potentially happen if they weren't able to fix it through my toilet. Once all was finished they had figured out the problem in a very timely fashion. as a bonus they gave me a drain treatment in my kitchen sink that stopped any slow drain problems or odor that i may have had. All in all, this was a pleasant experience and i would definitely hire them again.

I have had Gold Medal technicians to my house numerous times over the past three years - They have helped me with remodeling my kitchen, including new lighting (which made my wife very happy) - They have also helped me with some sewer line problems - I had roots in my main sewer line - They replaced the main sewer and main water lines - They replaced a rusted out and broken sewer pipe in the crawl space - I have never been steered wrong by Gold Medal - They are an extremely reputable company who I would recommend to anybody looking for any type of service in their home The thing that finally convinced me that I had to write about them is their patriotism - This past Saturday they dedicated a flag to all those who have served our country - Being a proud veteran myself, this meant a lot to me! Choose Gold Medal for your home's service needs, and you can't go wrong!

The job was excellent. The clean up was excellent. I thought I would get in and clean the work up, but he cleaned it up for me. He made everything up to quote. They got the permit. Everything was fine with them. There was only one thing, which would be the only thing I was sad about, I asked for estimates as to how much it would cost. They could not tell me. Once the work was completed and I saw the quality of the water heater that was put in, it might have been on the expensive side, little bit high, I did not know. However, they did quality work. As far as work was concerned, I would give them an and lsquo;A'. Price; would give them a and lsquo;B', I was not sure. They did guarantee the thing they worked and it was a holiday. They were here when they said they would be here.

I spoke with a rep from Gold Medal and he was extremely helpful. I would definitely call them again.

I had used them before. I had plumbing problem the other day and I called them. They weren’t able to come out and so I called somebody else. They came out the same night. I am displeased with Gold Medal’s current service. I am going to switch to the other company in future.

Was suppose to come for an estimate at 1pm. I get a call around 10:30 am asking me if i could change the appointment time. I didn't mind changing it from 1pm to 2 pm, so i agreed. I get a call around 1pm from the sales rep again telling me he is on his way. Then i get another call at 1:40 pm telling me he now can't make it that he was sent by the office to go back to the last customers house and could i wait till 5 pm. Seriously! Almost 40 min later after he was on the way now he isn't going to make it.

They've done very good work for me in the last few years. The first time they came in and replaced the flame sensor. The second time that is a year later when the behavior started beginning, they came and discovered the flame sensor that they had put in had been faulty. It was still covered under the warranty so they put in a brand new one without charging me anything. This time I started to get the same behavior and the tech that came out confirmed that the flame sensors were working fine, but the initial installation of the furnace had never had the gas flow right. Under certain circumstances the flame sensor would have had some dust on it and the burner wasn't lighting fast enough to get information to it. He changed the gas for me so that the burner is kicked in faster and that pretty much solved the problem. I just paid only for his time because there were no parts needed. They are very fast. The first couple of times that I needed them were during the cold nights of the winter and that's the night the furnace kicks out. They would show up in an emergency situation in less than 2 hours. They are a little on the pricey side, but I get a lot of reliability and professionalism for that. They could be a little cheaper. I'm mostly satisfied with them. Their quality is very good. There was never anything that was wrong with what the techs did. I had an equipment failure and I had basically something that wasn't immediately obvious with the way the furnace had been set up and that the other techs had missed. They are very punctual. They could have easily told me that the flame sensors had died under the warranty. I wouldn't have found the difference, but the tech took the time to show me what had happened and what needed to be replaced and confirmed that it was still under warranty in my presence by calling the supervisor. He did not take a penny out of my pocket for that repair. I pay the premium. They do the job and they do it right.

They were non-responsive. They made an appointment at my tenants' apartment. My tenant rescheduled, due to a conflict. They did not show for the rescheduled appointment. I am very disappointed in their lack of communication and lack of professionalism.

I called Gold Medal with a coupon I had received in the mail for a $79 (plus tax) furnace tune-up. The serviceman took apart some of the furnace and made adjustments, then told me that the heat exchanger was deteriorating and I was in danger of leaking carbon monoxide into the house. In that event, he said, the house would have to be evacuated. He recommended that I talk to one of their salesmen and think about replacing the furnace soon. He didn’t clean out the handfuls of dust in the furnace (a cleaning would be over $400) and wanted to leave the furnace turned off, until I told him otherwise. The Gold Medal salesman then tried to sell me a $6,000 furnace. Instead I called Air Group, who, for $133.75, took apart much more of the furnace, cleaned it out, tested every inch of the heat exchanger and the carbon monoxide levels and assured me that there was no danger. My CO alarm agrees with Air Group, and the old furnace is still happily heating away.

The work performed was of excellent quality and was completed in a timely manner. However, the cost was two to three times what I had anticipated before the technician arrived. It should be noted that he looked over the system and gave me the price before proceeding. However, due to the intense heat we were experiencing at the time, I was in a hurry to have the work completed. Therefore, I decided to not get other estimates and authorized him to proceed immediately.

The response from Gold Medal was prompt. The salesman came with slick brochures and promised that they could do the replacement within 24 hours, which they did. The salesman promised that the energy efficient furnace and compressor would qualify for tax rebates which would reduce the net cost to me. He promisd that the company would process the rebait application. Nine months and several phone calls later to Gold Medal, I am told that the system they installed did not qualify for rebates. Buyer beware of their slick sales presentation. Would I use them again? Only if there is no viable alternative.

The technician did not have proper equipment to clear out the sewer line. He only was interested in sending in the TV camera to show restrictions and try to get us to hire them for a $10,000 job.