Emeli Cleaning Service LLC

A lady answered the phone, asked my name and then said they cleaned my house before (no they didn't, don't even know this company and needed to meet to discuss range of work) said she'd call back and never did.

Wow, that can I say!! I have never met Nelson but was fortunate enough to call him in 2017 when our tenants moved out and he went over and above the services that I paid him for to get the place ready to re-rent. He even had his cousin provide lawn care!!!! He removed junk, jet washed siding, deep cleaned, did the carpets. I have been trying to get a contractor or handyman to do some work but no-one wants bit jobs anymore and only wants remodels $$$ as our tenants left the place with a lot to do before we could put it on the market. Nelson yet again stepped up and provided a deep clean for the best price I could get, he washed all the carpets, fridge, oven, cobwebs. He then bleached and disinfected a dirty basement and then painted it for us!!!!! ON A SUNDAY!!!!! He knew we couldn't get anyone to commit and were desperate as getting bad reviews. He even fixed our thermostat panel to the wall that the tenants left hanging off, honestly his attention to detail is beyond measure. The filthy bathtub looked brand new and he hauled out piles of junk that they had left and painted scuffs on walls that they had left. Hopefully going to get him back in next week to quote for painting the garage floor as tenant obviously had leaking oil problems and he left shoe covers for poss buyers to use. Don't think first class covers his service, maybe diamond. Such reasonable prices too. Wish his services covered CA too lol

Left me hanging/did not show when we had a confirmed appointment for the morning. I spoke to Nelson last week to confirm an appoint for Monday , Sep 7th at 8:30am for a 3 hr cleaning service. I double checked they were working on this day as it was labor day and he confirmed he will be there with another person from his team. I texted him on Monday morning to check on ETA and got a response an hour later that his workers had decided to take time off for labor day. I went with them given all the good reviews on Angies list but ran into an unprofessional service provider.

This is a great company! I tried several other cleaning services until I finally found Nelson and his crew. I used them for seven years and they were dependable and I always got great service. I moved out of New Jersey a couple of months ago and now I'm looking for a new company that does as good of a job as this Emili. Miss you, Nelson!

They did an amazing job! What an excellent team! They arrive on time, they are thorough, and the house is so fresh and clean when they’re done. I will hire them again and again....

Deep cleaning Company canceled twice within one hour of cleaning scheduled. This resulted in not meeting our deadline and having to do the cleaning ourselves.

Amazing, professional, kind, and they do a great job!

I called Emeli last Monday to request a repeat house cleaning work. Nelson answered my call and they start the work on Saturday. Nelson's crew did a fantastic job, make my house so clean. They pay attention to the details. I have already scheduled the regular routing cleaning with them, so happy I ignored the latest negative review and connected them. I will definite recommend their service to anyone.

They came to clean. But they did not put the furniture back. They cleaned the bathroom but not clean the floor. They stated they do not clean bathroom floor. When kitchen they did not clean the stove correctly. They ruin the mate in the laundry. They put it on the wet floor. So, when I went to pick it up. The mate was stuck on the floor. I was just very disappointed of the whole thing. And I had to paid $150 dollars. The amount was not a problem, but it was not what I was expecting in service cleaning.

Absolutely stay away! These folks are commercial cleaners who are used to just wiping sinks and spraying toilets with their watery cleaner every hour or so. They are not really fit for regular house cleaning work that really needs attention to detail. We hired them for bi-weekly cleaning for our home. I spoke to Nelson (the owner) and agreed on the price (that he quoted) and the time. The first cleaning that he called "deep-cleaning" was OK. However, in just 4 days of the cleaning, mold started growing in the toilets and around the caulked area and between tiles in the bathrooms. I didn't think much of it and cleaned it myself. The second visit was two weeks later and since then, the real problem started. While I didn't look over their shoulder to see what they were doing, it seemed quite apparent that all they did was to wipe the sinks dry with a towel, sprayed toilets and bath tiles, quick vacuum/mop of floors and left. I sent Nelson a picture of their work after just 2 days of cleaning with dirty toilets and requested him to pay more attention next time. Black, thick mold started growing around caulked areas in the bathroom after a month. We've had always had a regular cleaner in the house who recently had a baby will not be able to come for 6 months. I therefore had to look for alternates. Our home which was very clean became absolutely dirty in just 4 cleanings (2 months) with these folks. My wife and I cleaned the whole house to remove the mold and to bring some semblance of cleanliness. I exasperatedly called Nelson again and strongly expressed my dissatisfaction with their cleaning ( and they are not cheap). He promised he will be there personally during the next visit and make sure things are done well. He did show up for the 5th visit (2.5 months now) and the cleaning was slightly better. That was it! They just took the money after the visit and left. I tried to reach him after that and just before their next scheduled cleaning. There was no response from him. This person does not even have the courtesy to respond to my calls and texts even to just tell me he is not going to show up anymore. While I completely understand that its his prerogative to quit, it's basic courtesy to inform that you are not going to show up and reply to messages. I could have made alternate arrangements in the 2 weeks since your last cleaning and now I have to scramble to find another cleaner. Did I not pay you what you wanted (even though it was 15% higher that what I was paying our previous cleaner who was doing a great job)? Did I bargain with you on the price? Was the expectation that you do a good job so hard that you just decide to just quit without letting me know? He asked us to check after each cleaning, however, with our work schedules, its not really possible to go following them around or check every nook and corner of the house immediately after each cleaning to make sure these folks have cleaned well. Why are these folks called professional cleaners? They use strongly scented sprays to give an impression of a clean house but this is decidedly not the case. I even told Nelson to feel free and use our cleaning liquids and showed him where they are. He chose not to. In any case, I am writing this long review purely out of frustration. It's incredible that these folks have received an A rating on Angies list. Maybe these are mostly once and done jobs for small apartments after the tenants vacate or before a home is sold. These cleaners are simply unfit to hire for regular cleaning of your home. Stay away!

From start to finish, Nelson and his team were fantastic! Nelson not only responded to my inquiry instantly, but was able to provide his top-notch cleaning services very quickly (within days!). They arrived right when they said they would and got right to work needing little direction from me. They left my home cleaner than it's been in years...I consider myself a relatively good housekeeper that tries to stay on top of things; but now realize I will be better off leaving it to a professional. I have already made another appointment for Emeli Cleaning Services to return. A very big thank you to Nelson, Sharon and Ariella (<-- I may have misspelled that. Sorry)

They did a fantastic job, going above and beyond what we expected. Would definitely recommend!

Nelson and his team was very professional, on time and did a spectacular job beyond my expectations. I would highly recommend his services..

I previously used Emeli Cleaning and was extremely happy with them. I actually referred them to a client of mine who was also very happy with the service. Unfortunately when both my client and myself (at different times) contacted them again to schedule another cleaning neither of us got a callback. I tried again and spoke with someone who said they would call me back with availability but never got a call. This was certainly not the type of service I expected based on my prior experience. I am actually a Realtor and I have put some cards at my office for other agents as well as their clients but personally based on this new experience I will not be referring them again.

We had a great experience with Emeli Cleaning Service. They were prompt, fast, efficient and pleasant to work with. Best of all, they left our house spotless! We will definitely hire them again.

Nice to speak to him on the phone but never called back. I called him 2/3 times regarding his "special" online. He was always busy and said he would call back and never did. Not professional! If you don't want to follow-thru with YOUR special then just say so!

Nelson and his crew are Simply The Best! They are very diligent and professional.

Very hard workers that do a good job.

The service performed was exactly what I needed. Emeli arrived on time with 2 other people and did a very good job. I was very pleased with the service. He asked me to inspect the rooms once completed before moving on to the next room. Very professional service

Purchased for deep cleaning but very ordinary cleaning was done. Bathroom was kept dirty even after asking to do multiple times. Owner was very good, but need to hire better staff.

Nelson and his crew arrived promptly and did a very professional job! They were very thorough and made sure to focus on areas that were requested. I have never had a cleaning service in this home before but if my budget allows, I would definitely hire this one again.

Fantastic. Nelson and his crews were thorough. Ultimate professionals.

Nelson de Leon and his team are very good and very nice. I have used them for a year or so and they have always done an excellent job. They also cleaned and organized my garage last year. Did a really good job.

Nelson and his crew were fantastic. He was so courteous, kind, and professional. They did a great job checking off the list of cleaning services I prioritized for their visit. They were efficient, friendly, and easy to work with. I'm thrilled by the service they provided- from scheduling flexibility ahead of time, to the way they got down to work upon arrival, and even stayed a little longer to include a task I asked about towards the end. Nelson went out of his way before, during and after to ensure I was satisfied with the job they did. I would hire again in a heartbeat.

Excellent job overall. My wife was very happy