Services we offer
Reviews
3.36 Reviews
Showing 1-6 of 6 reviews
Roberta B.
07/2013
appliance repair
 + -1 moreHorrible. For weeks they wouldn't return phone calls until we Threatened to sue. Notified better business bureau who said they had so many complaints Against them it was useless. They finally agreed to refund half the money. Cost us half their cost, plus the money we paid to have part repaired (unnecessary) and the oven is still not working. Can't afford new oven so we use toaster oven and microwave. Update - 7/29/13: Oven started working by itself 2 months ago and seems to be fine. We are assumng there was a short someplace. Very glad we didn't invest in a new one. But one would have thought that the professionals would have been able to diagnose this problem. Our main problem with the company was the runaround and lies and unreturned calls that made the experience so frustrating! I would never use them again and strongly recommend against anyone trusting them.
Description of Work: Diagnosed nonworking wall oven. Took out part. Had it sent out. Said it was repaired. Wasn't. Refused to redo. Then they said it was a bad part.
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$400
Ira G.
08/2012
appliance repair
 + -1 moreRefrigerator wasn't staying cold and on a Friday night tried to set up a Geek Squad appointment online for a repair service call. Earliest they could come was the following Saturday (over a week) and this was unacceptable. No one at Geek Squad 800# available on Sat or Sun for a appointment so I had to call on Monday. Isn't that special? Anyway after calling Geek Squad for a better than Saturday appt, the girl said earliest we could come out would be Friday LOL Told her still unacceptable and she said they would have to get a third party company to come out. Best Buy called with a service call with Metro Factory Service for the next day from 12-5pm and that Metro would call that evening. They did call with an even earlier service call for between 8 am and 12. Best Buy Geek Squad couldn't come out for a week for a refrigerator service call on a 2 years old fridge that wasn't staying cold. I'm glad I took the 3 year extended warranty. Metro Factory Service, a Best Buy 3rd party repair company came instead. Tony, the service tech showed up early and was great at explaining what the problem was. He fixed it on the spot. Clean and fast and under warranty. Just the way it should be. I was nervous about a "third party repair" since Best Buy Geeks were "too busy" and it's first come first served. maybe they should hire more service tech people. I had to use Metro Factory Service. I'm glad I did!
Description of Work: Condenser coils had frozen up behind the freezer back wall not allowing the fan to push cold air into the upper fridge compartment. Tony removed the panel defrosted the coils, tested a part for performance and put it back together after cleaning the necessary parts. he put everything back together and made sure any water was cleaned up. Tony great service guy!
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Yes, I recommend this pro
Leslie P.
01/2012
appliance repair, hardwood floor
 + 0 moreHorrible and frustrating, see above.
Description of Work: A hose behind our refrigerator split and began to leak causing water damage to the ceiling of our neighbor in the apartment below. I called Jenn-Air and requested repair service. I was told that one of their authorized service companies, Metro Factory Service, was available the next day and that Metro would call to give me a window during which one of their techs would meet me at my apartment. Metro did not call. I called them and they said the scehduling person would get back to me. Again nobody called. I called Metro the next morning and they then told me my window was 12 - 5. Nobody came. I called at 4:30 and was told I was the last appointment and I was assured the tech would be there before 6 pm. Nobody came. I called the next day and Metro replied that the tech's notes stated he had been to my apartment at 5:30. The tech hadn't come. Metro assure me the tech would come that day. I asked for a window but they wouldn't give one. So I had to stay home from work a second full day. I called Metro several times that day, and they repeatedly assured me a tech would come to my apartment. At 5:45 a tech came, spliced the damaged hose and charged me $180.00. We were to receive a bill for services rendered by email the next day, the tech evidently doesnot provide them. We never got our bill. I've lived at this address for over 25 years and this is the worst experience I have had with any repair service. Unreliable, unresponsive and unprofessional having no regard for their customers time.
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$200
daniel W.
10/2010
appliance repair
 + -1 morethe stove was under warranty. it was a difficult job, they had to order a few parts. they had to come back. i request that they give me a time that i don't lose time from work. they were very nice and worked around my schedule the serviceman was very nice
Description of Work: my stove was under factory warrenty. metro factory service came out ordered the parts and repaired it. they went out of their way to accommodate me with the time. the service man was very polite and professional
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Yes, I recommend this pro
02/2006
small appliance repair
 + -1 moreIT TOOK A LONG TIME TO GET THEM TO COME. WHEN THEY WERE AT MY HOME THEY DID A GOOD QUICK JOB. I FEEL THE PRICE WAS REALLY EXPENSIVE. THEY CLEANED UP THE MESS WHEN THEY WERE FINISHED.
Description of Work: WE HAD A FORK GET STUCK IN OUR GARBAGE DISPOSAL. THEY GOT IT REMOVED AND REPLACED SOME PARTS.
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$200
01/2006
appliance repair
 + -1 moreTHEY WERE VERY PROFESSIONAL IN THEIR WORK. THEY WERE VERY PROMPT. THEY WERE VERY NICE PEOPLE AND THEY CLEANED UP WELL AFTER THEMSELVES. THEY WERE IN AND OUT QUICKLY.
Description of Work: THEY FIXED THE ICE MAKER IN THE REFRIGERATOR.
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Yes, I recommend this pro
$100
Contact information
22 E Blackwell St, Dover, NJ 07801
Service hours
Monday:
8:30 AM - 5:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
8:30 AM - 5:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Hardwood Flooring Sales and Installation
FAQ
Metro Factory Service is currently rated 3.3 overall out of 5.
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
No, Metro Factory Service does not offer free project estimates.
No, Metro Factory Service does not offer eco-friendly accreditations.
No, Metro Factory Service does not offer a senior discount.
No, Metro Factory Service does not offer emergency services.
No, Metro Factory Service does not offer warranties.
Metro Factory Service offers the following services: Hardwood Flooring Sales/Installation/Refinishing, Large & Small Appliance Repair
Contact information
22 E Blackwell St, Dover, NJ 07801
Service hours
Monday:
8:30 AM - 5:00 PMTuesday:
8:30 AM - 5:00 PMWednesday:
8:30 AM - 5:00 PMThursday:
8:30 AM - 5:00 PMFriday:
8:30 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PM