Fox Fence Enterprises Inc

I contacted Fox Fence to schedule a repair for a fence they had installed. After giving them a copy of the Proposal and Contract, I was told that they would have to determine if their materials were purchased in state or out of state. I was promised a call back, which after waiting 2 weeks, I had to call them back. I was given more excuses with, again, a promise of a call back. That didn't happen either, so once again I reached out to them and was told an installer would come on a Monday afternoon to give me an estimate. He did come on Monday, but in the morning at 7:45 am. He looked at the fence and said he would call back in an hour. THAT did not happen. Another week went by and I called the installer, not the main office, and was told that it would cost $1000 to replace 2 spindles! I asked if they could swap out the two spindles with others that are in an inconspicuous place and was told THAT would cost $500! No purchase of materials, just an hour and a half of labor. It is quite obvious that Fox Fence did not want to do this repair. I would have much preferred that they told me that from the beginning instead of wasting 5 weeks of my time. I would NOT recommend them.

unknown

I requested an in-house estimate last monday 08/04/14. I provided my contact info and was told that a sales rep was going to call me within the next 24 hours to set up a date. It's Thursday 08/07/14 and still haven't heard from them.

He responded quickly once I called and came to look at what needed to be done. I needed a (about 6 or 7') stockade fence repaired with an entrance door. It was installed but needed some minor adjustments because the door was not closing properly but the two times I called he came and corrected the problem. I would recommend him for any fencing needs for his promptness and correcting any problem immediately.

They came and gave us an estimate, we liked the man very much, they were very professional, they told us they were coming one day and they came a day earlier, they finished the work in one day, cleaned it up, went to the city, got the permit which I didn't need to do and they even absorbed that cost. I had another estimate and they were almost $2000 more for the exact same thing and they were not going to get the permit. For their responsiveness, I had a little trouble where I had to call them back.

They did a great job. They did a very professional job.