Quality 1st Basement Systems

This is a terrible company. Do yourself a favor and don't hire these peoples (Jeff, Bobs, Juan). They are liars, cheats, play dirty, and deal in bad faith. They are actors and act sweet, but they actively work on screwing you if profits are in danger of not being realized. Their workers are all Hispanic immigrants, while the management is all white. The workers are hard working and are not at fault. I believe the company is exploiting these guys, to cut costs and maximize profits. They will get an improper work permit if they believe it will serve their interests in getting work. They are involved in very heavy marketing. If you decide to try to use them even after reading the reviews, you need to protect yourself. 1. Any important questions you have get their answers in writing. If they don't answer your questions, don't hire them. Keep for your records in case you may later need them in court. 2. If any structures to be installed extend into another party's property, no matter how small or if under ground, check with that property owner because their permission is required for the work, as it extends into their property. 3. Prepare to pay double because there will be additional costs. Q1stBS gives you a teaser rate and tells you what additional costs will be, but will make the additional costs look not too bad and unlikely to happen, but will happen and will cost a lot. 4. Hire an engineer for yourself to get a second opinion concerning the project. This engineer may find reason not to hire these guys or if the work is not the right job. 5. Its is in your best interest to hire an attorney specializing in construction to review the contract. Be careful how you sign the contract if you are an officer in a corporation. 6. If Q1stBS recommends you to hire certain individuals for some certain reason, look for someone else to hire. 7. If you hire Q1stBS, demand and get a copy of their liability insurance indicating you and any other property owner listed as additional insured and have an insurance broker review it, before the start of any work. 8. Don't pay Q1stBS any due balance until all work is completed.

It pays to shop around... I asked them for a quote to pour a concrete slab for a two car garage I'm building. Their quote was almost TRIPLE what I was quoted for the same work by a reputable mason! Not to mention it took them 3 weeks just to come out to look at the job! 3 weeks! How they are so busy with those prices is beyond me.

Went well. Arrived on time, finished in 1 day, and the wall looks great.

They were very good, they came out and solved my problem and I haven;t any issues since. They were on time and it was even pouring rain that day. Very good all around, I can't complain. They did what they were supposed to, and it was even more extensive than what we originally thought, and they were fairly priced as well.

The sense that I got from them is that they have seen it all and can solve it all. They have a lot of experience and can remedy any problem they come across. They are very responsive and friendly, I had a bad situation and they were able to take care of it quickly and efficiently, and were very easy to work with as well.

They are very professional. Only hiccup was that the radon fan should have been turned off prior to the work and it was not so debris got into the fan and it had to be replaced. Otherwise they were very easy to deal with and did great quality work.

Quality 1st basement was outstanding! Very professional no question about it. They had our job done in a day. Jay Hugee our salesmen was very knowledgeable, likable, and worked with us through every step of the process. He came to our house before and after the job and made sure everything was acceptable to my wife and I. Juan our job foreman was also very professional and explained the project well to us.

I will not do it since this is something they tell you it is done at not cost when they sell you the product and then unexpectedly 3 years later you get a call asking you to schedule an appointment. Only when you ask they advise there is a fee. This is definitely a good business practice.

Update as of 4/12/18: These guys are a bunch of liars and cheats. They had a great deal of trouble with the building department and fabricated a story. They said they can't work here because of fighting between me and my neighbors. I do not have any problems with my neighbors. They refunded the money to the people next door to me, does that mean they have a lot of trouble with their neighbors. The whole problem was that Quality 1st Basements were fighting with the building department. They were using substandard material and refused to follow the building codes. They violated the contract because they did not get a permit. The only permit they got was cancelled because they didn't follow the building rules.

1. Due to bad worksmanship they cracked open the water boiler in the basement. 2. They did not put up the plastic partition earlier during their work resulting in dust all over the place.

the install people were very professional, friendly and knowledgeable.

The sump install was excellent. They removed the sorry excuse of a sump setup from the previous homeowner (flex hose that had a pinhole leak and the sump float that was set so high to reduce the duty cycle I imagine). The original hole was removed and they added two more for the new PVC piping to pass through. Outside the mated the two pipes as well as the nearby gutter (bonus) to their drain pipe which was lawnscaped out about 15 ft. Excellent results as the high water in my sump was remedied as well as properly sealed! Time will tell on its reliability but it has 3 sumps and a battery backup so I have some piece of mind. They also use Zoeller sumps which I know has excellent reliability in the field. As for my backyard I had one lawnscape done for a gutter but since there was a neighboring one, Raoul and team suggested I run it down a different path so he could mate the nearby gutter to it for no additional charge. Its been working great for the last 2 rain days we had. I am ecstatic. I also had polyleveling done for two slabs leading to my steps. I was skeptical at the solution technique but it was pretty cool watching them perform the leveling. They definitely know what they are doing as they leveled and sealed the slab joints perfectly. No more crooked looking step and bad caulk job to try and hide the work from the previous owner. Kudos to Chris Bowe the sales designer on suggestions and prioritization of my concerns. He never tried to upsell me. Also a huge thanks to Victor, Raoul and his team for the install. He is a very nice and friendly installer that is competent. The polylevel team was also excellent. The work was so efficient and quick. They made it look too easy. Time will tell as far as reliability of the work but I am fairly confident things will hold up based on the quality of parts and care of installation. I would hire them again for future work if needed.

Their salesperson arrived promptly and provided me with a lot of information about their process. An estimate followed promptly as well. I own a condominium unit in an aging community (the infrastructure, not necessarily the residents). As a result there is a lot of concrete work to be done. The board decided to have one slab done with this process and see if it was something we wanted to use in the future. The first time the technicians arrived they were a day late with no call. An emergency had arisen on their previous job and I was only informed when I called and was asked why I had waited until the end of the work day to call. When they did arrive the next day they worked on the slab but were not able to level it. I was told they could put the trip hazard in a less conspicuous area but couldn't eliminate it. They had to come back to seal the joints so I agreed to see what the slab looked like at that time. By the next day the slab had sunk and the trip hazard was as bad as before. I called, spoke to a project manager and expressed my dissatisfaction. When the the crew returned I was offered the same excuses for not being able to level the slab and again an attempt was made to put the trip hazard in a less conspicuous corner of the slab where proximity to a shrub made walking over the hazard less likely. After several more days the slab had again settled. I called and reminded the project manager that they guaranteed no more that 1/4" settlement and that my job had never achieved that level to begin with. A crew was sent out a third time this time with a technical supervisor. Again the slab was raised, the same excuses were offered and the trip hazard remained in the least dangerous place. After a couple of weeks the slab now seems stable if not level. Quality 1st is a victim of their own promotional materials. They promise far more than they were able to accomplish in my situation. They showed driveway slabs, factory floors etc. being leveled perfectly with their process. My job, a single slab of a sidewalk, couldn't be managed. The community will not be using this process or this company in the future.

Excellent, crew (headed by Wilbur) were neat, punctual, friendly. Very happy with my choice to go with them. I had two other estimates one a little higher and one lower.

The work went quite well. the concrete in my basement was very strong and hard to break. It created a lot of dust which was expected and dust managed to make its way into the home. but the work was very professional. I tend to like things perfect so thats why I gave them B on quality but the important things were done well. In the end there was a lot of dust that eventually fell to the floor after completion but as I was having more work done it was not an issue.

It worked out fine and they did a great job. They also installed a humidifier and the basement has been clean and dry ever since. We are satisfied with them.

They give a competitive price and was willing to work on addressing our unique problem, scaling down the work and therefore save us money. They also came back to correct an area that was still leaking.

They were great and only few small reasons not an A, which would be a perfect score, they didn't close off work room from rest of house which caused a layer of fine dust, felt the concrete could have been smoother but looks fine and they left tools and old pump...other than that they were great and would use and recommend them again

Consultant Jeff Nero was precise in his measurements and recommendations. The crew arrived on time, worked hard and very long hours to ensure the project was completed within three days. I believe their management team could have gave them another day, because they worked extremely hard. Since it has rained our basement has been dry! Thank for you doing a wonderful job! I really appreciate it.

Before they show up you get a large packet of advertistments. Once on sight they only have one answer and that's to sell the most expensive option. Several other contractors called in and the problem was fixed for 300.00 instead of the 8000.00 quote we recieved. As noted a pier and reinforcement had already been installed. They simply ignored.

The provider installed to much foam and the cement started to crack and settle. Had them come back several times to remediate the situation. The provider kept telling me that they fired the technician and didn't have anyone to fix it. Provider told us to wait until after winter, then they would have someone come back out. To this day there are still issues. I paid a different provider to fix this issue and they haven't been able to fix the issue.

Great Service!! Had a prompt and efficient service.

Like most shore houses post-Sandy, we needed to make some remediation of our crawl space. We did a lot of due diligence and sought several estimates. Even though Quality 1st Basement was a bit higher in overall cost, we decided to go with the adage, "You get what you pay for"; especially when you consider we are dealing with the foundation of the house and not some other arbitrary detail like crown molding or drywall. One service we sought an estimate from actually charged us $99.00 for an estimate, calling it a 'survey and review' and said we could apply that amount to the purchase price if we chose to use them. That particular service was unprofessional, gave us a handwritten estimate on a form letter and then told us we had mold and that it would cost $1300 to remove; meanwhile, the estimator only stuck his head in the crawl space, along with some instrument connected to his iPhone and made that diagnosis - altogether that was one big red flag. His estimate for calculating square footage of our crawl space was also much greater than what Mike from 1st Quality and another engineer had given us. It begged the question, how can you give an estimate for cleaning and removing mold if you haven't looked in the entire crawl space? Again, you get what you pay for! Mike J. from 1st Quality, along with Jose and his crew who did the work were professionals from start to finish and worked with us and our budget. I would recommend using 1st Quality even if their price is higher; ask them to itemize and price out all the options they offer, they will gladly work with you.

It went very well. They first removed all water from crawl space (there was about 4 inches of water). They encapsulated the entire crawl space and put in two sump pumps and a dehumidifier. . To date our crawl space remains dry and we are very satisfied. They did the work in a fast andprofessional manner

Outstanding service and work done by Esau and his crew. The team was punctual, effective and efficient. They were super neat ensuring everything was clean and done professionally. Esau and his team triple checked everything and made sure this was a quality job. All of them knew exactly what they were doing, were smart about their execution and did it to the highest level of excellence. Their service exceeded all of my expectations.