Quality 1st Basement Systems, Inc.

They could not get any better! They were excellent!

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The service has been fine. Anyone I have spoken to has been wonderful. The dehumidifier did not hold up the way I think it should have.

Sump pump replacement and dehumidifying system to keep it dry. Jack hammered my sump area and put a new sump system in.

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Quality did an excellent job and was very thorough in filling the voids under my slab. The technician (William) was very patient with me since I had many question throughout the process. I really like the technology and now have peace of mind with the integrity of my foundation.

We've been using Quality 1st Basement for years, always great customer service and dry basements in two houses!

Was promised a discount for putting their sign on our lawn, which was reneged on. They blow off appointments. Just waited here from 10-2 for no one show or call. When I call the office, it rings, gives a message, then hangs up on me.

The company was very professional... there were some initial issues after the job was completed but it was resolved quickly. Easy to get in touch with, and very knowledgeable.

I had push piers installed to stop the foundation and cosmetic cracks in the interior wall and the exterior bricks from cracking with Quality 1st Basement in 9/2013. Right away after the foundation was repaired we repaired all the crack walls inside the house and the exterior brick walls. In 2014 we noticed small hairline cracks returning. The cracked meter showed signs of movement as well. We reported all the issues to Quality first and even sent them pictures. Their project monitor, Bob said they will monitor the movements of the house every 3 mths. They came the first 3 time but each time they came, there is something missing b/c they forgot to bring the right bucket to measure the movement with the light beam. The one time that they did follow up on the measurements, the foremen, Jonathan said there is movement in the basement foundation wall. I continue to make appointments with their assistant Kimberly in 6 mths increment but afterwards they just become no shows to the appointment even though I specifically told them to call me when they need to cancel as we have to take off work to let them come into the house to do the measurements. I was so frustrated by the lack of responsibility and accountability shown by Quality 1st basement. Finally I got the CEO of the company into the picture and I thought I would finally get the problem resolved. I told him to bring an engineer in to see what was the cause of the problems and that was done on 4/25/16. His engineer did not spoke a word when he came and I question if he was a real engineer as he had no opinion about what could cause the house to continue to have movements. It is now 2/2017, over 3 years later and the crack meter continues to show increasing cracks in the foundation. The cracks are so apparent even to the naked eyes; we don't even need a crack meter at this point. The foundation is still moving, cracks in the foundation continue to enlarge and this is causing cosmetic damages to my new brick wall again. I had email him several times and there was no response for the last 9 mths. Finally I was able to reach the CEO and he now wants to reseal my foundation crack and reset my crack meter without any other solution to fix the problem. He said that his guys did not fix the foundation correctly. I mean really??? And now he thinks that he can squirt some glue in there so it will be close for a few months before I start complaining again. The fact is that the push piers do not work and it did not create enough resistance to stop the movement of the foundation. My original problem of cracks appearing in my bricks and walls continues to occur because the foundation problem is not fixed as promised by the push piers and by Quality1st basement's salesman Kevin. I told the CEO Bob that they need to have a plan to fix this problem or he needs to return my money. He refuses to return my money and refuses to come to the house to monitor the movement. It is a huge ba

Called a few contractors to replace the pumps in my basement drainage system. Quality 1st gave us 0 pressure on the sales. The work was excellent and clean. I expected much more dust but they did an excellent job keeping everything covered. The new pumps were installed exactly as they stated and are exactly what we wanted. They were a fraction of the cost of another major waterproofing company that had very high sales pressure. Pumps work excellent. They also replaced our window wells and WOW, what a difference.

the only problem i have is the time it took to start the project everything else was great