Good Tidings Plumbing Heating and Cooling

It was good, I was very happy with there service because everything was new. It was pretty good also and I had no problems with setting an appointments with them. They're professional. I was able to use my heating until now two to seven years because of there service.

I had a problem with my furnace but when Jay got here he got it running so, it wasn’t real clear on what the problem was. Jay gave me some options and answered my questions, so I could make an informed decision. They ordered the parts and were back at the house within a few days. They called ahead of time to see what worked for me which I really appreciate since most days are crazy! Anyway, the service was very prompt, professional and friendly! I have used Good Tidings in the past and I am always pleased with the service. They are very accommodating and I would definitely recommend them to anyone!

This morning we found out our water heater broke and Good Tiddings responses to our request within ten minutes. Anthony was very responsive and got someone to our house within two hours. Brian was helpful and did a great job getting everything fixed. They gave us a few instructions on future maintenance so our new water heater will remain functional. Everything was resolved within a few hours. We will definitely use their services again!

Excellent communication from the office. Steven came at the time that I was told and completed a sump pump replacement. He was patient and communicated with me very well. I have been looking for a new plumber so Good Tidings maybe the one. In terms of price, I don't know how much this would have cost but honestly I have too much in my furnished basement to be concerned when a huge storm is coming. I will be back to install a new backup pump from Good Tidings!

Angi's list comes through again. Good Tidings Plumbing is a pleasure to work with. Mark was very knowledgeable and clearly communicated our options. He diagnosed the cause of our kitchen faucet leak quickly. We were sure a whole new faucet was needed, but he fixed it at much less expense. He also replaced our soap dispenser, which never worked, with a much improved model. Mark at Good Tidings is now our go-to plumber!!!!!

I have to say when you call everyone is helpful, and serviceman was available the same day, however hold on to your wallet as they are not cheap..............I looked up part online and it sold between $115. - $ 168.00. Serviceman was there an hour and I was charged $568.00 for service. This is the same company that installed furnace 7 years ago.

The service was excellent, good communication, did what they said they would do, and they were very transparent.

Was completed quickly and new faucet is working well

The service was very good and the workers very knowledgeable, friendly and organized. They made sure we were happy with the service provided and made sure to leave everything neat when they left :)

Found some water in the basement and was having some slow water drainage issues. I called up Good Tidings late in the day and Kelly was helpful and communicative in terms of expectations for service. She kept me updated throughout the afternoon in regards to availability of a service person to come out to our home. Steve arrived promptly and in the expected time frame provided. We went over the issues our home was experiencing and he clearly communicated the anticipated issue, explained the service to remedy the issue and clearly went over pricing options. He didn't push/oversell, which I appreciated, and based our favorable rapport, I also had our boiler serviced, which was handled by Matt. Both guys were great, personable, and quick with their service. We'll definitely use Good Tidings again.

They were very professional came out the very same day that I called him I couldn’t ask for a better company. I will definitely be calling them for any and all future plumbing issue that I will have.

Diagnosed the problem and fixed it quickly. They're so honest and good to work with that they've become our defacto plumbers. Highly recommended.

We had water leaking into our crawlspace. It was a mess. The rugs we laid down to make crawling easier were soaked with foul-smelling liquid. Boxes of pictures were ruined. Contaminated items needed to be thrown away. It was a disaster. At first, we thought it may have come from a leak from a recently installed water heater. We contacted the installer (AJ Perri) to look at it. He said that it wasn't from the heater. He assumed it was water from outside and suggested we get a sump pump. We weren't entire convinced that was the case or the cause, so we reached out to plumbers here on Angie's--including Good Tidings. They had someone come over right away to look that problem. He looked (and smelled) the water and said it was from the sewer line, thinking there was a clog. It turned out the pipe was at fault and needed to be replaced. The plumbers Good Tidings sent were professional, knowledgeable, and friendly. They solved the issue, as we are no longer getting disgusting water in our crawlspace. In another plumbing-related problem, we'd be sure to call again!

Any situation found was explained so I coud understand what was needed.

It was an emergency call, service was fast and professional.

So I found the model number of my toilet, a Kohler, found the flapper number, went to Home Depot and bought the new flapper, installed it and the problems continued. The next morning I called my plumber again, and he was home and came right over. He said, your shut off valve is bad, you do need a new flapper (that's still not the right one), and you could use a new float valve, but it is the green seal that is causing all the trouble. I'll fix all that, and the replace the parts in the basement, and he did. And he charged me $335, including paying for all the new parts. We talked about Good Tidings, and he told stories about how they consistently overcharged. They charged one woman of his $1700 to change her shut off valve. She protested and got $1000 back. Obviously I don't trust either their costs or their expertise.

Went very well. Tech was great.....very pleasant and knowledgeable.

After confusion re "new customer" discounts and multiple add-on offers prompted by home office, this young Field Technician (Joel) went to work. Joel was thorough, efficient and neat. Would not hesitate to use him for plumbing services again.

Adam came to service the furnace woke to find no heat he was excellent explained what the problem was so we understood and did the repair promptly all the parts were on the truck. Thank god

Good Tidings and Victor were very professional, friendly and scheduled our appointments with a sense of urgency - which was greatly appreciated.

thank you so much to Adam M for fixing the problem and for explaining everything in a way the I understood..

Excellent! The guys were professional; they were held up for 15 minutes getting supplies- and the office called ahead to tell us. I have never had that happen before with another company. We ALWAYS get a call from either the office or the technician who is coming out when they are on the way or if there is any kind of delay. I don't really call 15 minutes late, but they apologized and gave us an ETA. Joel and Mike told us what was happening the entire time they were at the house which was from 5-6 hours, they showed us and told us things that had been happening with our old system and how our new system would fix those issues. We always learn something about what they are doing when they're at our house, and I love that about them. I like to know what is going on in my house and can't get up into my attic anymore, so I was glad that they told us abut what was happening (and that we spent the extra for a UV light- I have bad asthma and allergies) and showed us the mold on our unit in the attic! I was mortified and SO glad they showed us what had been happening up there and why. They fixed the problem even though they didnt have to) and with the UV light it wont happen again. Everyone we have ever dealt with is super nice and down to earth, not obnoxious salesmen like we have dealt with in the past. Our new system rocks and is sooooo much better than our 22 year old AC system. We thought it was going to be horrible losing our AC in August and that it would take a week or two to get a new system installed. Wrong! Steve came out on Friday and the guys showed up Tuesday morning to install the new AC, It works even better than we thought it would.

Called in the morning to setup an appointment. The person who answered the phone stated that the cost to come to the house would be $49.00. If I wanted the job done they would wave this cost. Brian came and gave me 3 estimates. The job in the bathroom consists of replacing a shower cartridge and a broken plastic handle. Brian stated that the permanent fix would be replacing the wall plate as well as the other parts. The cost was well over $1600.00 . The second option was replacing only a couple of parts.This cost was over $650.00. The 3rd option was a bandaid fix . Replacing the cartridge and knob for $300.00 I told Brian that these prices were outrageous for what needed to be replaced. He then spoke about Special rates if I sign up for a yearly service contract for either a/c or heating systems. I would receive a discount on his original estimates. I said that this is just like A J. Perri. He explained that the high cost is because of their 24 hr emergency services. I told him that I didn't call in an emergency. 2 other things to mention: First, Brian spoke so fast that I told me to slow up, which he couldn't. Second, I felt that this company low balls their customers. Inexpensive to come to your home, but super expensive to do repairs. I called GPS in edison. The cost of the moen possie cartridge was $65.00 and the cost of the plastic knob was $8.50..

The provider found that one of the circulating pumps on the furnace was not working. They told me the cost to fix it would be $840 plus the $90 I had paid for the diagnosis. I complained because I felt the $90 should have been deducted from the cost of replacing the pump and was told they would not do that. I called another provider I found on Angie's List. They quoted me a price that was almost $200 less than Good Tidings. They came and replaced the pump and did an excellent job.

As a returning customer, we were extremely disappointed in the most recent service provided by Good Tidings. We recently purchased a home and first contracted Good Tidings to complete a dishwasher installation and kitchen faucet install (~$1400). The overall service on this call was great which led us to recommend Good Tidings to many of our local family members and neighbors. Good Tidings was our first call when we had a new problem--a blockage in our kitchen sink which led to a some overflow in our adjacent bathroom tub. A different tech came to service this problem and although he cleared the kitchen sink blockage, he created a complete disaster in our bathroom-- the pressure of the cleaning caused an "explosion" of gunk under our bathroom sink which he definitely noticed (an attempt to wipe down whatever had happened is very obvious on white cabinets). He failed to inform us of the mess and left us to find it for ourselves. We had to throw out all my daughter's bathtub toys because they were covered with gunk and shortly after noticed there was now a leak in our bathroom pipe caused by the service. We immediately called Good Tidings and told them of the situation...they apologized and told us they will have a technician out ASAP to take care of this free of charge (they told us we would not be charged on TWO occasions). Fast forward two days and a new tech comes to take care of the problem the first tech caused. His ONLY response/solution is that we need to pay another $385 for a new bathroom pipe. We immediately deny this "new" service and he proceeds to stand in our kitchen calling his manager and then his owner to try to get us a "deal" (which was a $30 discount). We were more astonished that this tech failed to acknowledge the mess that the other technician created for us and the only reason he is here is because we want the first service fixed. *Remember-- customer satisfaction is 100% in their books* Complete joke! We tell him AGAIN that we are not interested, but instead of trying to fix the situation, he tells us fine, and that we need to pay another service fee--even after we were told two times that we would not be charged because we are fixing the mess of the first service call. After more back and forth, we paid the service fee just to get this man out of our house. Good Tidings completely let us down and lied to us twice about its commitment to service. They could not care less about its customers--new or returning. I highly recommend to stay away from this business.