PHONG'S FLOOR SANDING

Finished product was alright. Sadly, they made a large mess. A large, plastic drop cloth that I provided to keep sawdust from the first floor was nailed into the moulding and only puttied over after i complained. Those spots were not even sanded. All trash was loaded into contractor bags, that they found in my house, and left on the curb. I had to insist that they remove them since the city had done removal the day prior. Finally, after the floors were dry enough to return home, I found a large section on the master bedroom had been filled in with wood putty before sealing and was an unsightly white in the center of the red pine floor. Repeated phone calls were unanswered.

I waited for mr. phong and prepared to meet mr. phong so that he could give me a cost on refinishing my floor. as a paying member of angies list, I was very disappointed and upset that mr. phong would completely ignore our appointment and blow me off. it takes a lot of time and research to find contractors as mr. phong on angies list. I don't understand why mr. phong is allowed to treat any of us on angies list this way.

It was a 3 day process...but Sunday added the 4th since it was completed on Monday. (No work on Sunday's) A crew comes in with the owner and basically sands the floors bare. The owner of the company did ask for access to the circuit breaker box to run his equipment...I think he uses direct 220. This was not mentioned during the agreement phase. There where a couple of places with dark staining and paint on the stairs that were not removed ...when mentioned I was told to talk to owner. The owner does not stay on site ...it appears he travels from site to site....he did have the areas cleaned before the sealing began. You need to have his number on hand....I was lucky he had stopped in when I questioned the missed areas. The work is done quickly...so I was not aware that the urethane had already been applied within hours of starting. You cannot walk on the floor for 24 hours..so we made arrangements to stay elsewhere...also the odor of the sealant will make you find housing else where. Our floors were topped nailed...and unfortunately I expected that the normal process would include filling in nail holes that were vacant before sealing. That did not take place ..which you cannot see until after the 24 hours of drying time allows you to walk on the floors. I did not make issue of it since the sealing process had begun....and we needed the work done within a time frame....I now know to have the discussion of the nail holes agreed upon before and quot;sealingand quot; the deal at the agreement stage. The workers are efficient and clean...they seal off areas of the house with painting tape...to avoid damage ...and plastic sheeting which confines dust to the work area. The crew vacuums and cleans up before they begin sealing...they will rough buff between each coat. They return each day to apply another coat of urethane (total of 3 coats)...hence 4 days of sleeping somewhere else. Arrangements were made on the last day to come at 11:00 am....that did not happen...the worker showed up around 4...which was frustrating. Payment is expected 1/2 at beginning and the rest when completed...meaning the last brush stroke...not later when it is dry and you can do a walk through. Be prepared to do a lot of furniture moving and living cluttered....there is no moving things around...all floors needing to be done must be clear at once for the entire time. I would like to have some floors done that have been toe nailed...(nail on the side where the tongue and groove area is..you don't see these nails) no top nailing....but the challenge of clearing and storing a floor level of furniture and other things...gives me reason enough to postpone the project for now.

If there was a grade higher than A, they earned it! The floors are stunning!

very good, floors look great considering they are from 1938.

The floors in the kitchen were in rough shape (from the dog and walkers/canes). He did a very nice job overall. If one really looks closely, there are some bubbles. He did not do as good a job with a top coat he put down on the remainder of the floors on the first floor. He told me that he could cover up a scratched area; the same actually looked worse. He is quite difficult to understand which may account for some of my disappointment. Overall, I was satisfied with the job done. He was very responsive and very competitively priced.

I had a good experience with them. They did a good job; it looks nice. I have nothing to compare it with but everything was clean. They arrived when they said they would and I thought their professional image was good. I would recommend them to my friends and family.

He was always on time and left my home clean when he would leave for the day. Our floors are beautiful and we love them! The estimate he gave was right on but when he did find something that could not have been seen when the original estimate was given he explained what needed to be done and told me before he did anything. I have already recommended him to friends!

GOOD JOB...FAIR PRICE..ON TIME..QUICK RESPONSE

Phong was great, he got the job done when I needed it. He was able to meet me after hours for the estimate and start the job when I needed it done. He was able to work around other projects in the house, but it would be best to have him in there without any other trades. He was receptive to a late change made by the and quot;bossand quot; even though it delayed him from finishing when he wanted to. Overall his work was better than average, but you may want to double check things as you go. Please know that there will be plenty of dust. I do feel they did a good job keeping the dust down and cleaning up. There was some stain on the baseboards and base cabinets, but I expected it. One thing to note, he will use your trash cans for the disposal of the stain and urethane cans. My town would not accept them, and I had to remove them and dispose of them as you would paint etc..

The crew showed up on time and worked and worked. They were clean and tidy.

They showed up on time and on the first day removed the tile flooring.On the second day they finished removing the last part of the tile and started to lay the wood flooring.They finished up on the third day they had finished.There was one small area that I found a defect in.I called Phong about this and he came out within two days time and corrected the problem to our satisfaction.I would definitely use them again.

This vendor should understand that people expect to be called back even if they are not interested in the job! We were in the last days of going to our house settlement and found we had damaged our hardwood flooring in the entrance foyer. Very disappointing!

The job took two days. They did a good job on the sanding of the porch but the refinishing was a little sloppy and uneven. I believe they should have taped off our railings and house trim but they did not which resulted in stain that I now have to either remove or paint over.

I got their name from Angie's List. They gave me a quote of about $5500. I decided to use them after seeing the recommendations for them on Angie's List. Their responsiveness was good.

Phong was prompt, courteous, and by far the cheapest estimate I got. The floors came out beautiful, but I had to direct his attention to a number of spots that were in need of extra repairs/replacement once the job was "finished". He finished the job by my designated deadline (move in day). Unfortunately, he left a huge mess behind with sawdust EVERYWHERE! Luckily we were not living in the house yet, so I was able to pay someone to come clean before we moved in. A few days after moving in, we realized that the amount of sawdust generated in the house had clogged our entire AC system, and caused it to burn out the capacitor! We had to replace the capacitor and the circut breaker they used for their equipment, and have all of our ducts cleaned out, but Phong did not complain when I deducted the cost of these services from his final payment.

PHONG'S FLOOR SANDING Very nice and came out very promptly. He had the best quote.

The work went very well. They were responsive, prompt and attentive. The pricing was very good, and the floors have turned out very well. I would rate them highly and would use them again in the future if necessary.

Phong returned my call for an estimate immediately. He gave us the quote and it was lower than others we had received. The crew did a good job sanding the floors down and then staining them. They worked quickly and efficiently. We ran into a few issues but Phong made good on them and corrected them. The only thing I wasn't crazy about was the baseboards installation. They looked somewhat sloppy but I suppose its nothing some caulk and paint can't fix. The other issues I had were that they smoked cigarettes in my house and left some mess on my patio. Very small issues but annoying. As far as the job though, I have to admit that they did really excellent job and the floors look amazing. I can't believe how well they turned out. I would recommend them to others.

The experience was fine. They were a little messy but the final product was fine. I would use them again. They did not clean up after themselves as much as I would like.

very well overall. They were quick and the product looked great. Pricing was great too and they worked well with a product that I had purchased.

Not only did Phong's do high quality work on all aspects, their price was approximately $1000 less than another estimate we received. Also, they work seven days a week and got the job done very quickly. One of the best contractors we've ever used.

They were polite, efficient and on time

I am very satisfied with their work. The price was very reasonable.

Mr. Phong responded to my inquiry immediately - he answered his phone on a saturday morning - and was prompt with a visit and estimate. He showed up on time and completed the work on time. Very important with my busy schedule. He was patient and answered all of my questions. A top notch professional!