MG ALARMS & SECURITY LLC

Description of Work: I contacted MG Alarms to talk to them about a home alarm system and obtain an estimate. Mike, the owner, came to my home to discuss my needs, make suggestions, recommend a system, and give me an estimate. While he was here he explained how a home alarm systems works and how he would recommend we secure our home, both wired and wireless. He was never pushy and never tried to talk my into something I did not want or need. He left me with a folder with literature on the type of system that he uses along with the model numbers of the equipment. I received three estimates from three different companies that all used different systems. All of my estimates were comparable in price but the monthly service varied significantly. I researched all of the equipment online understanding the details and reading personal reviews. I also researched the central monitoring companies that they used. Mike's system, DSC, had great reports online and the user reviews were excellent for the model that he recommended. The monitoring company that he uses, COPS, also had great reviews and is local, which I found was important to me. Mike was very patient while I asked A LOT of questions and he was easily accessible through email. When we made the decision to use his company, he gave me the contracts to read at my convenience and answered any questions that I had. We set a date for the installation. He said he it would take 2 days and he would arrive at 8am. He was prompt, considerate, neat and efficient while he worked in my house. When they first came, Mike the owner, walked around the house explaining to his helper, Mike, exactly what they were going to do and then they worked non-stop. They had to move some things in my house to access the areas. They put everything back where it was and constantly vacuumed up their dust. When everything was installed and programmed, Mike took plenty of time to explain how the system works and how to operate it. He was very patient while we were learning and told me how to turn it on and off, etc allowing ME to push the buttons not him. He also told me how I can access information on my account from his website.

Description of Work: I HAVE MY ALARM SYSTEM THROUGH THIS COMPANY.