LARRY'S CARPET AND CUSTOM FLOORING

Joanne, Larry's wife, helped me with the choice of tile and was absolutely wonderful! I picked out several tiles and was relatively happy with what I ordered; however, the tile for the larger bathroom came in a different color from that of the sample - a color that I did not like. But, it was installed by the time I got home and I was stuck with it. I had problems with the actual installation in both bathrooms. The new master bath shower stall was not cleaned properly. As a result, there were rough patches of grout on the walls and floors that were so deep they would cut skin. I called to have them fix the situation but Larry's response was that the residue would "wash off over time" and to "deal with it". When he came by the house to check out the work on the hall bath he saw how bad the master bath was and asked why I didn't let him know. I reminded him I did and his reply was "well, so many women complain I just don't believe them". He then had his team properly clean the shower stall and did apologize. His workers also didn't do well on the the installation with the tile in the hall bathroom. They grouted the tile all the way to the edge of the diverter pipes/plumbing and plastered it in so that the diverter hardware could not be installed. He refused to fix the situation and told me I would have to pay an additional $150.00 to cut away the tile to exposure the hardware for the diverter. Larry's Carpets and Tile was recommended to me by a "friend". I was extremely disappointed and turned off by his combative behavior and lack of attention to detail.

THIS COMPANY WAS DECENT. THEY CAME OUT RIGHT AWAY AND ONLY TOOK ABOUT TWO WEEKS TO START INSTALLING THE CARPET. THEY STAYED WITHIN THE ESTIMATE, BUT THERE WERE A FEW PROBLEMS. THEY FIXED THE PROBLEMS AND DIDN'T CHARGE EXTRA.