Cedar Grove Appliance Repair

Description of Work: I hired this company to come and repair my Bosch dishwasher. I was told I would have to provide a credit card to hold the appt. The card would be charged 50.00 for the consultation and then deducted from the total bill once the repair had been made. I was expecting the repair technician to arrive between 2-4 this afternoon. That was the "window" of service that they had given me. I waited until 4 then called the company to say the technician hasn't come nor has he called me, They told me to call him myself! I told them to follow up with their technician and get back to me. The technician called me at 5:10pm and said he was just leaving his other job. I asked him why he hadn't called to tell me he would be late and he said he didn't get a chance. Such terrible customer service, I would not recommend them to anyone. My poor 9 year old was looking at me all afternoon saying it