Polar Bear Mechanical Svc LLC

Every phase of this job was handled very professionally from the office manager taking our initial call and scheduling the job to Rocco the sales rep who gave us plenty of options while not at all being pushy to the installers who put the unit in and made sure it was working perfectly before departing.

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We have been using Polar Bear for the past 4 years and have been extremely happy with their service. They have replaced two condensers for us and have maintained our HVAC system. Sean in particular is excellent. Very knowledgeable and responsive. Even comes out on a Sunday.

The installers arrived on time and were finished with the job at the end of the 3rd day, just as they promised. The three people I dealt with for my install were Bill, Bob and Ernie. All of them were friendly and professional, always answering my questions and addressing my concerns. Never making me feel like I am asking stupid questions or that I am bothering them while they were working. They taught me how to check and change the filter. They explained how to properly adjust the dampers if one area is hotter/cooler than it should be. They did a good job cleaning up after themselves, always having protection on the floor under where they were working as well as on the path from the front door to the attic access. They listened to my input and did whatever they could to meet my requests for placement of the thermostat, air handler, outside compressor and routing of ducts and vents, or they explained why they couldn't do that if there was a problem. They did a great job routing the duct work so my attic is still very usable. My initial meeting was with Rocco. He took measurements of my house and of some windows and such. He explained all my options in a very understandable way. Types of air handlers and cooling units. He addressed costs and efficiency. He even helped me with the process of obtaining an interest free loan over 5 years for the install. Since the install I have had quite a few days of temps over 90 degrees and the Air Conditioner has had no problems keeping my home cool. The whole unit is also quite quiet. I am anxious for winter to hit so I can test out the heating part and see how my natural gas bill is impacted. Overall I am very happy with the whole experience. There was a bit of a delay (by over a week actually) in the original scheduling of the install because someone was on vacation and other people in the company were not aware of this (or something like that). The only other minor issue I had was I found about 10 self tapping screws laying in my driveway and on my walkway the day after the install was complete. I didn't get any flat tires from this, but it could have easily been a problem. But these things are so minor compared to the nightmare stories I have heard from friends and neighbors as well as from other reviews (of other companies) on here. I am grateful for the hard work and have enjoyed the comfortable and quiet second half of my summer!

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This was a big expense, due to the 15 pounds of Freon that had to be added, at around $90.00 a pound. Polar Bear was responsive and professional the entire process, and genuinely make you feel they want your business, unlike the previously used local heating and cooling company, that I would never use again. The technician went out of his way in explaining what he did, answering all my questions.

The entire crew arrived on time both days that it took to do the job. Each crew member had a specific job or jobs assigned and they started as soon as they arrived. They were all very professional and friendly. They didn't mind answering any questions that I had concerning what they were doing. They cleaned up as they went along inside the house and outside when they were finished. The owner of the Company stopped in to see if everything was going ok and also when the job was finished to check everything.We (my husband and I) were really pleased with their work and would hire them again without giving it a second thought.

The workers arrived on the day they were suppose to and worked for three and a half days continually to complete the job. There were three workers present for most of that time. All of the workers were professional and courteous. They were very careful about damaging or dirtying anything and cleaned up after themselves very well. They accommodated my desires as to placement of equipment and the installation was very professionally done. The system has been in operation for over two months and working well. I would highly recommend this company.