Perfect Basement LLC

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Brian came and looked over the job we wanted done. He gave us a reasonable price; set an approximate date, called and affirmed the date. He and his crew came on time and finished on time doing just what they promised to do. We are very happy and have absolutely no complaints. We highly recommend Brian and his crew.

I had used them once in the past, this time I just hired them over the phone and they did it when I wasn’t here. They came, assessed it and gave me a quote. They did the work, I came down to look at it and I was extremely happy. They did everything they said they would do and more. They are dependable, reliable and reasonable.

On the first occasion, the workers were on time and promptly completed their work in two days in early June 2009. The owner was not on-site to supervise because he had another job to go to. Testing revealed that the mold count was still elevated, so the job had to be done a second time more thoroughly. Also, one of the windows was installed backward, which was remedied. Apparently, contractor 's crew did not use specified mold treatment methods and precautions the first time, such as HEPA filtering of the space during and after the job was completed and sealing vapor barrier to the crawl space walls. These were corrected the second time at end of June. Contractor performed own mold tests and refused to permit me to contact the laboratory to ask questions about some results that were not making scientific sense, and he also refused to submit to his lab my written questions about the tests. (I was free to do own tests at own expense a second time.) Also, contractor failed to show up on the day the roofer needed him to wash the roofing beams in July with the anti-mold solution, but did come the next day after a series of unpleasant calls between all concerned. (This contractor said he didn't have sufficient notice from the roofer, which the roofer disputed.) There was confusion about several aspects of job: Whether installation of the dehumidifier and sump pumps included installing the necessary electric outlet in the crawl space (we ended up conpromising the price and I'm obtaining my own electrician at my expense); and whether contract included treating the attic beams rather than just fumigating (contractor agreed to do the washing, which involved a few hours work for two men). (I also take some responsibility for the lack of clarity in the contract on these points.) In the end, despite these struggles and misunderstandings, the jobs were completed and there's no hard feelings.

BRIAN LEPONE (OWNER) WAS EXTREMELY KNOWLEDGEABLE CONCERNING OUR NEEDS FOR WATERPROOFING. HIS CREW WAS COURTEOUS & PROFESSIONAL. IT WAS A PLEASURE TO GIVE THIS COMPANY OUR BUSINESS. THEY ARE HIGHLY RECOMMENDED.