Superior Cleaning

WOW WOW WOW. I have never been so happy with any cleaning service until NOW. I read all the reviews and felt that they were the one for me. We have an average sized home with 2 dogs, 1 cat and 3 children. I scheduled my free estimate with Rachael and she was very professional and nice. Estelle was the individual who showed up to complete the review of my home and needs. She was UNREAL! Professional, educated, thorough full of great energy and knew everything. I even went as far as setting her up with wrong info on cleaning and she had no concerns with explaining to me the right and wrong way of doing things to me. I need to know that the company cleaning my home KNOWS what they are doing and can be TRUSTED. Welllll, I received my estimate the same day and was able to get a cleaning date a week later. Two days before my open house. This team was beyond amazing. Everything I worried about before I even scheduled the estimate never happened. They turned my home into a Palace. Everything was moved and cleaned. I don't want anyone to ever use my bathrooms again, they are perfect and I had my husband take us to dinner so our kitchen can be enjoyed a bit longer in this great state. All the workers came in uniforms, there was a manager and they spoke english. That is important to us. All I can say now is "Thank you Superior Cleaning" you are from the beginning to end an outstanding service. Because of you, my home sold one day later. We have already scheduled a deep cleaning on our new home and have them coming to clean every two weeks. They are worth every penny!!

A very professional crew of 5 showed up and even before they entered they put on shoe covers or left shoes outside. They went right to work and did a very thorough job. No rush jobs here. I initially noticed the company driving by their storefront. I pulled over because I was looking for someone to rid my shower of bad mold and mildew (even the tiled ceiling) My shower was cleaned so well, I didn't want to spoil it by using it. Even the grout was cleaned %100. My refrigerator.,,.. same thing. I highly recommend this service. It ain't cheap, but when you hire cheap cleaning services, you don't get deep cleaning.

The staff was amazing! They made short work of sawdust, mouse mess and fifty years of junk. They were efficient, professional and way beyond helpful. I would recommend them to anyone needing a reputable cleaning service. I plan to use their services again in future.

I called Superior and they promptly came. Seemed very professional. Went over everything. They sent an email with prices and details. An extremely steep price of 508.25 for a clean ranch/1400sq.ft. was haltingly accepted expecting superior workmanship. Stated on the email (if we cancel a date we will be charged an additional 20.00 each time!) Required to send them half the 508.25 in check/cash/money-order , no credit cards. When it was to be relatively close between deposit and cleaning date Natalie said Superior wanted to send a driver for the cash!! We absolutely refused!! $255.00 check was mailed as we wanted a receipt for which Superior does not produce.The date was set. A few days after Superior received the check they called to change the date. I asked if we were going to get a 20.00 discount? Natalie did not answer that question. I told her at that time I felt they were very threatening and didn't hold themselves to the same standards they demanded from their customers...no reply. Estelle the leader is VERY threatening! We agreed to the change of date as it was just one day. We prepared the house. I sent the email about the keys. Had keys made. Placed them in plain sight just below the front steps. AS my iphone (unbeknownst to me) failed to transmit, Estelle apparently did not receive the email. Though Superior claims to call the day before, there was no communication the day prior to make sure we were on the same page for entry. I assumed they got my email. When Estelle apparently came to the house with her crew, incredibly, no one saw the keys laying there with a big SUSAN 217 tag. Apparently Estelle waited, rang, knocked, and called to no avail. The group left. When I called later Estelle was furious with me! I told her I sent the email and the keys were laying right in plain sight. Estelle searched through all her emails and could find no such correspondence. I told Estelle I'll check to see it was sent. Estelle DEMANDED proof. I had to look for awhile as I'm not a good iphone/computer surfer. I learned I've been emailing quite a few people who have not received anything from me. my iphone is failing to send anything. When I admitted there may have been a problem with transmission of the email Estelle jumped on it! I found the email but Estelle is not interested in seeing it. Estelle is only interested that she wasted HER TIME!!! Estelle wrote a scathing email in response to my admission. When I wrote back I was annoyed Estelle DEMANDED -WHY?! At this point I had to have my roommate correspond with Estella as she is far too threatening for me to be able to remain professional in my tone with her. Estelle is a very mean woman! My roommate talked to Natalie next who informed her that we would be charged an additional 170.00 for the miscommunication if Estelle was to come back. If we don't pay the fine we loose the 255.00 down payment. They are fired by us. We are furious for being scammed. We are extremely dismayed by these people and if this is not made public on Angies list, most certainly in great question as to what exactly is the point of listing businesses? Is it for the customer or the business? I thought we could trust what we found here!!! WE HAVE NO PROOF THEY WERE EVEN HERE!!! NO CARD OR SIGN OF THEIR APPEARANCE!! NO NEGHBORS SAW THEM!! THEY WERE AWARE WE WOULD NOT BE PRESENT AND WOULD BE AT WORK!!

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Had been quite happy with Superior Cleaning until our post-renovation cleaning. Despite being expensive, Superior Cleaning does, in fact, provide superior service. If you are extremely particular/OCD about your cleaning, these are the folks to hire. They are thorough beyond what you'd ever expect. We had a two-month renovation project in our house (new kitchen) and had scheduled a post-reno cleaning in addition to our regular service. And thats where the problems began. We got an estimate for the post-reno cleaning, and it seamed reasonable enough. Superior Cleaning had been to our home twice during the reno to clean the rest of the house, so they were extremely familiar with what was being done. They called to reschedule the post-reno cleaning so they'd have more time to finish, and thought that was great. After the post-reno cleaning, we received an email saying that the job was bigger than they expected and requested that we pay them nearly 3x the original amount quoted, despite having already paid them (in cash, as always) upon completion. Absolutely ridiculous. We obviously refused. Out of generosity, and understanding that someone may have made a mistake in their estimate/quote, we offered an additional $200. And shockingly, they had the gall to request that we include 7% tax and to kindly make the check out for $214. Unfortunately, despite their great service, we have chosen not to do business with them any longer.

I made an appointment for an estimate with "Mo.". Our appt. was for 3:30. Around 4:05 I got a call that she (not Mo) was 5 minutes away. I told her that I had expected her @ 3:30 and she said "Oh no...we always say there's a 1/2 hour window." A window I was not told about by Mo when I made the appointment. Now I had already had 5 other appts that day for other things and rushed home so I would not be late. I scheduled it this way because I had a 5:00 doctor appt and needed the time to get to it. She finally arrived @ 4:10. We walked around for maybe 25-30 minutes while she explained every little thing that was going to get done. There were several things that I told her not to waste time on but she insisted that that's what they do & I would get it. Now do I really need to have all 4 exhaust fab covers removed everytime they come??? That has to be a good 1/2 hour of wasted time. If she told me that she was going to do then 2x a year, then ok. This went on and on with me telling her what I didn't want done and her insisting they do it anyway. By the end, she said my cleaning would be in the high 200's which I was okay. I did not realize she meant monthly!! When I got the email for $1300.05 I was flabbergasted! And insulted and thought the price was ridiculous and replied as such. Who's going to pay that much based solely on her quick survey??? Over the past 20 years, I have had my home cleaned by services and never, ever has the price been so astronomical. Their price was almost 5x the price of every other service I had in for an estimate.They either didn't want the job and expected my answer or they overpriced using some "other criteria." I would never recommend...and consider them a rip off.

Unfortunately, the quote was a little of our price range, but I had every faith her business would not disappoint. We went with another service in the end

We had some repair work and painting done all over the house -- and the contractor we used was sloppy and did a poor job preventing plaster dust from spreading to furniture and from permeating the air in the house. We called 3 professional house cleaning (interior) companies for estimates. 2 of them took a lot of time responding to visit and send estimates -- which were ridiculously high. Superior responded quickly, visited, provided an estimate and confirmed a work date -- all in a very timely manner. They came, cleaned and left a very clean house with breathable air. Very professional, cooperative and cordial -- and very sympathetic to some special needs too.

I used Superior Cleaning for a condo I purchased this summer. I was so impressed with the cleaning of my empty condo. My parents are older and can't clean the way they used to. My Dad was going to be coming home from the hospital and I decided to have their condo cleaned top to bottom to be sure it was a healthy environment. My Mom kept asking if they would clean the ceiling fans, or the doors, or some other area. I kept assuring her that they would. Estelle came to go thru the condo to give an estimate of the cleaning. I knew this would be a bigger job than the empty condo they cleaned for me in the summer. I specifically mentioned that I was having the condo cleaned for my parents and that they were not to know the cost. Not a problem. Estelle asked if were allergic to any cleaners. We decided to go with something stronger to disinfect the condo. She gave me tips on how to clean the fiberglass shower walls. They came on time the next day. I had to pick my Mom up and Estelle asked when we were coming back. I told her approximately 20 minutes. She asked which room she should have the girls clean first, that way we could be comfortable for the afternoon. I called to let her know we were stopping for lunch and would take longer. When we arrived home the den (2nd bedroom) was spotless! During the next 3 hours, windows were cleaned, dressers and beds were moved out from the wall, baseboards were cleaned with toothbrushes and rags, furniture was polished, the refrigerator was "brightened", ceiling fans were spotless! I had to leave before the end of the job. When I called my Mom on my break, Mom said she felt like she was living in a palace and that she was living in a new home! She repeated that remark to me several times over the next week! Superior Cleaning definitely is NOT and wipe around company. I will use them again in the future and I have referred them to several people! I can not say enough about this service.!

This review is long overdue. I recently purchased a condo and I didn't have time to clean it myself. After searching Angie's List, I decided to go with Superior Cleaning. As others have stated, they cost more than a usual service. But, like Mom always told me, "You get what you pay for!". This is so true with this company. I called to set up the appointment and Estelle arrived on time. She is the best. She walked through my condo, explained the types of services, gave me recommendations on how to clean the stainless steel, bathroom tiles, etc, She asked if there was scents I was allergic to and if I wanted a specific cleaner. I decided to go with the interior/exterior cleaning for a few more dollars. They arrived the next day. When they say they are not a "wipe around" company, they mean it. Baseboards were cleaned with tooth brushes. The shower floor which I never thought could come clean was sparkling. The oven door you couldn't see through was clear again. At one point I walked through the kitchen and saw them cleaning the microwave. I thought it look great. I walked buy a few minutes later and the girl was cleaning it again because it wasn't clean enough! They pulled out the refrigerator, the bottom of the stove, cleaned the lights. They cleaned the windows with a tooth brush, too. It was a brand new condo. I would definitely use them again! And I recently did as a thank you to my parents and also because my Dad has been very ill and was coming home from the hospital. (review coming) I can not say enough about this company. They are worth every penny!

Cleaned very good in my whole house including kitchen,bath, gutter,inside and outside of cabinets, washer drier, every floor. Great service

I was amazed at the workmanship. They cleaned everything, pull frig out, dusted and cleaned ceiling fans, removed glass, polished everything, the kitchen was sparkling. Now the bathroom blew me away. I have a white tile, white grout floor, mistake. Didn't expect to ever get it back to the original. When I saw the bathroom, the floors gleamed, I have no idea how she did it but it looks brand new. Beautiful, All the floors cleaned, the windows dusted, molding dusted. and so much more. They spent almost six hours working on the house, Estelle returned to check everything. I would highly recommend this company. They are pleasant, work hard. They are a little expensive but you get what you pay for. Try them you won't be disappointed.

my house ,today, looks almost like a new home. In the past I have used many different ,well advertised, services. None of them could compare to Superior Cleaning services.. Every surface ,every nook and cranny was washed and polished. Just fabulous.. the four ladies were willing ,able and so nice to be around. Estelle ,the owner also arrived and instructed what was to done.She noted things I had not paid attention to and suggested remedies. Yes, I intend to have Superior again and again and again. Yes,I love this service!!!!!

I found this company in the Angie's List publication. They cleaned all of our walls, curtains, bathrooms - the entire house from top to bottom. They said they would be here at 10:30 and 4 women came at 10:31 and attacked the inside of my house. They were excellent.

They have been excellent. They are thorough and responsible. I also find them honest.

This is the best house cleaning service I have ever used. My almost 100 year old house felt like new. They are thorough and leave no stone unturned. I can't recommend them enough. They are pricey but don't let that discourage you, it's worth it!

No cleaners compare to this company. Same crew everytime and you get a customized cleaning which is perfect everytime. well worth the money.

She brought in a team of 5 people and did an excellent job. They scrubbed from top to bottom and I was really pleased.

They quoted me $775 for their services. That was for my initial cleaning. They first charge you like an insane amount of money and then they put you on a regular schedule for about $200 a month. So, it's almost $1000. I nearly fainted since I don't know who in the world can really afford that. Their follow through wasn't exactly the best. They said that it would be $675. I went back and forth with my husband and we decided that we could do it in a couple of months. So, I contacted them to tell that we would take their service by starting in January. They already knew that I had a problem with the initial amount since it was so high. They sent me an e-mail stating that instead of $675, it would now be $775 because I waited. However, they really didn't bother when I wrote back and said that I was quite disappointed with that because I was never told that there would be any kind of a penalty or an increase. So, I was really unhappy with their follow through. It maybe fantastic, but I don't know how many people can afford that. I would tell others that their initial cleaning fee is astronomical. Their responsiveness was poor. I don't think it was the right way to handle it by sending me an e-mail after increasing $100. If they cared, they would have called up and told me why it was, but they just said what it was going to be. So, I felt that was pretty arrogant. There was nothing to be punctual. They were late for the estimate and the guy called to say that they were going to be late. The owner of the company is sort of aggressive. All we had was an appointment. The owner was here for the appointment. I think they were very responsible. The owner seemed to be very professional and it seemed like she had her check list and all that stuff. They never called me and spoke to me. So, I don't think that's professional. She was here for quite a while doing an estimate. Maybe I didn't sign on in the time frame she wanted me to. I didn't respond right away. It took me three to four weeks to respond, but I did call her between then and asked them to explain some things to me. So, she knew that I was thinking about it, but it was just a weird situation. I would probably not use them again because it's not affordable. Their initial cleaning fee is prohibitive.

Superior met and exceded my expectations. Professional team cleans my home just the way I want it every other week. I've tried a number of services in Morris County - none could compare to Superior.

Supervisor and 3 employees arrived and got right to work starting from upstairs and finishing downstairs in kitchen. Worked over four and half hours. to make it perfectly. Problem developed when change was made to future date. They charge if you cancel the date. I have some medical problems which makes it difficult to have individuals in the house. I cancelled the contract, and when I decided to have them back, they told me it would cost me $325 because they hadn't been here for three weeks even though they didn't have to clean upstairs. I declined, and advised I wouldn't need them anymore. If you have them they do good work, however, sometimes the girls are late, and rarely they ask to change their date. They are expensive, their bi weekly charge is $180. Their first charge is expensive, but they do a very good job.

They did a FABULOUS job. The house has never looked so good. They moved everything to clean behind/under. The team worked very hard and put in a long day. They worked through every room and cleaned walls, doors, floors, rugs, shelving, furniture, etc. Estelle told me I would be impressed....and she was right. They don't leave any detail unattended. My brother and sister could not believe how great it looked...we all agreed the house never looked that good. The house sparked when they were done. We had the realtor at the house that night to list it and she wanted to raise the price based on the great job that these ladies did. She also asked for a stack of cards to give to her other clients. I would highly recommend them for any job. THANK YOU LADIES!

The staff is courteous and a delight to work with. My husband was very impressed with the job performed and he is never impressed with housecleaning. I am delighted that I found this company, I would never had know about them had I not seen them on Angie's list. Am I gushing? you bet! Thank you.